Be A Build Your

SHESHA HINTON

ad5vyg@r.postjobfree.com 725-***-**** LAS VEGAS, NV 89141

Summary

Dedicated professional with a strong background in customer service, management, training,sales, and appointment setting. Proficient in using CRM systems, multi-screen monitors, and Microsoft applications Work Experience

Sales Trainer/Assistant Manager

Telcom Group - Las Vegas, NV

*February 2022 to September 2023

- Monitored and listened to sales calls

- Vetted and hired new sales representatives

- Coached and trained team members

- Ensured customer retention and boosted sales

- Assisted the general manager with duties

Receptionist

Abby Connect- Las Vegas, NV

*March 2020 to September 2021

- Managed multiple phone lines

- Utilized dual computer screens

- Provided excellent customer service

Quality Assurance Manager/Trainer

Saitel- Las Vegas, NV

*August 2015 to January 2019

- Made over 500 calls daily to potential customers for new phone service

- Promoted to Closer due to consistent sales performance

- Later promoted to Verification Director/Quality Assurance Manager and Trainer Member Care Representative

Intelicare Direct- Las Vegas, NV

*June 2013 to March 2015

- Assisted customers with membership cancellations and product information

- Prioritized efficient call handling to maintain high service levels Contracts Trainer/Processor

Diamond Resorts International - Las Vegas, NV

*July 2008 to September 2012

- Identified available inventory based on potential owners' needs and preferences Advised sales team on issues related to ownership contracts (titles, financing, and pre-approval) Credit underwriting, data entry, use of multi-line telephone systems

- Promoted to Department Trainer

Education

Udemy Online - Academy of Modern applied Psychology November 2019- June 2021

- Certified Cognitve Behavioral Therapist

-Mindfulness Coach Practitioner

Diploma

Boulder City High School - Boulder City, NV (August 1999 to 2003)

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