Client Service Sterling Heights

Resume

Perla Patricia Betancourt Peralta

***** ******** **.

Sterling Heights, Michigan

Cell Phone: 248-***-****

ad5vye@r.postjobfree.com

Objective: Be part of a productive team inside a company, contribute with new ideas and succeed in any area.

Personal Profile:

Education: Instituto Tecnológico y de Estudios Superiores de Monterrey – Campus Estado de México.

Degree: Marketing

Birth Date: October 28, 1973

Language: Spanish and English

Courses:

-WIDA Training

-Early Child Development

-Certified Volunteer Tax Returns Michigan (Accounting Aid Society)

-Total Quality inside the Company

-Leadership

-Decision Making

-Team Work

-Client Service

-Exportation and Importation ABC

-Cosmetics and Food Supplements Labeling

-Just in time

Symposiums:

-Symposium 13 Años, 13 Caras

-Congreso Gente Nueva 96

-Las Curvas de la Mercadotecnia

-Symposium Made in México

Software:

Excel, Power Point, Word

Working Experience:

Sept. 2018 – Present

Pontiac High School

Bilingual Paraprofessional, as part of the ESL Department, helping students understand their classes and turn in all pending assignments. Trying that all students increase their grades and understand what they needed to do to have good grades and understand 100% each subject.

Being a liaison between parents, students and school.

Translating and helping on IEP’s meetings.

March 2007 – August 2015

Recurso Confiable S. A. de C.V.

Administrative Coordinator (Sales, Marketing, Client Service, Logistic and Purchase) Coordinating the device`s installation at our client’s distribution centers/ stores. Training our clients on how to use the system so they can have total visibility on their product deliveries. Doing the system manuals. Negotiating prices and buying marketing material, devices, installation material, phone lines, etc... Contacting new posible clients and sending service quotes. Meeting the companies sales goals. Making marketing materials and attending sales forums to promote the companies services. Being the liaison between the company and the clients to generate total client satisfaction. Coordinating the system technicians to install, train and meet with their appointments to give technical support to all the clients. Doing the system audits and sending them to our clients. Finding and solving the opportunity areas with each client.

November 2004 – October 2006

Nu Skin México S.A. de C.V.

Sept. 2005 – October 2006

As Marketing Coordinator, making monthly promotions for distributors, developing new products like a perfume called Liberdade for men and women and a new color line which includes eye, brow & lip liners, press powders, blush, bronzing pearls, eye shadows, etc…; developing and translating marketing materials to help increase sales like product catalogues, brochures, product information pages, etc… Developing and publishing the company’s magazine, product training for the sales department and for all the distributors we had. Searching for new suppliers together with price negotiation and on-time promotional product deliveries always having in mind the cost reduction to receive the best benefit for the company and the distributors. Revision and translation of product labels, this for both brands Nu Skin which include moisturizing creams, hair spray, styling mousse and gel, shampoo’s and conditioners, feet creams, masks, mascara, eye make up remover, lipsticks, etc… and Pharmanex which are all the food supplements for bones and joints, hair, heart, fat reduction, etc… Organizing conferences and conventions, launching great promotions to help the distributors increase their sales and position in the company. Managing 5 persons inside the company and one thousand distributors. It was also very important to meet the companies monthly sales goal, having new distributors, distributor retention & client service.

November 2004 – Sept. 2005

As Purchase, Importation, Distribution and Inventory Manager, having contact with China and US suppliers. Importing and exporting finished products. Monthly inventory control. Cost reduction, price negotiation. Client service and product purchase distribution. Requesting for sanitary permits at Health Department and Sagarpa.

January 2003 - November 2004

Grupo Industrial Predent S.A. de C.V.

As Buyer and Importation Manager, having contact with China, USA, Canada and India suppliers; contacting possible suppliers in countries above mentioned; cost reduction, price negotiation, national and international sales, direct contact with the rest of the departments to follow up the order deliveries to the clients. Importing and exporting raw material and finish products. Planning and sending national and international purchase orders. Custom Agencies and brokers negotiation.

January 2002 – December 2002

Art Candle Toronto, Canada

Sales, Marketing and Client Service, contacting clients and possible international clients, teamwork with sales representatives to sale the product, sales analysis and processing orders. Doing the product catalogue. Post Client service and solving back orders.

January 2001– January 2002

Gillette de México NMC

Sales Administration of Key Accounts, making sales analysis, processing orders, client and sales representatives service, order distribution in Comercial Mexicana, IMSS, ISSSTE, Chedraui and Woolworth. Coordinating the sales representatives, doing store checks to be sure products were well organized and with enough inventory.

REFERENCES PROVIDED AS NEEDED

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