Customer Service Care

ad5vy5@r.postjobfree.com Phone:931-***-****

ANGELA M. CLAUDE

Accomplishments

Seventeen years of experience with Kroger front-end.

seven years of experience Management relief.

Developed and trained Courtesy Clerks,Cashier, Customer Care employees, Book Keepers and new management(MIT)

Assistant Customer Service Managers (ACSM)That have work under me have all gone on to become Customer Service Managers (CSM) I have also had an ACSM move on to become an Assistant Manager.

Courtesy Clerk (five months) Cashier (three years) Customer Care(6years)

Floor Supervisor (five years) Book Keeper (three years) ACSM (four years) CSM (five years) Deli Manager (two years)

I have helped close Kroger 548 (Spring Hill) with Vick Haney.

I have helped open Kroger store 594 and 588. I have also helped many other stores with opening and with other stores re-grand opening.

Professional Experience

Kroger 507–Courtesy Clerk, (Columbia TN.) (five months)

Bag grocery for customers

Unload customer’s carts

Help customers with their grocery to their car.

Getting carts off the lot.

Clean the restrooms/frontend

Return unwanted items to the shelves

Kroger 507–, Cashier-. (Columbia TN) (three years)

Getting to know and welcoming customers.

Scanning items ensure that the item is ringing up correctly

Cleaning and taking care of work area.

Taking care of my till (making sure my, checks, WIC, and money in their place)

Ensure that I give back the right amount of money and take the right amount of money

So that my till is not over/short

Kroger 507, 548–Office Clerk, (Columbia TN.) (six years) (Spring hill) (three years)

Cashing checks, selling money orders, send and payout western unions, Bill pay, Ticketmaster and selling and paying out lotto.

Answer customer’s question and getting a manager if answer does not solve the problem.

Refunds for customers

Knowing the AML and Dodd Frank policies.

Helping the Floor Sup. As needed.

Kroger 507,548–Floor Supervisor, (Columbia TN) (three years) – (Spring HILL) (two years)

Ensure all breaks/lunches are given

Knowing where all frontend employees are and what task they are working on.

Count perform tills audits on tills that have had three cashier check in them

Direct traffic flow and assist customers with questions or finding an item. Calling for help when needed on the frontend to better assist customer with check out.

Picking up tills and ensuring all frontend tasks have been completed for the day.

Kroger 548– Accounting, Book Keeper (Spring Hill TN.) – (Three Years)

Use ACE to do accounting and count tills. Then Vera Balance when lean accounting rolled out.

Till balancing, safe balancing, pull money from lotto machine and SCO balancing SCO

Balancing line number

Pulling accounting reports and filing accounting paper work

Informing the manager, CSM and ACSM of any accounting over/shorts that the store may have.

Kroger 548,588- Assistant Customer Service manager (ACSM) (Spring Hill TN.) (four years)

Assisting the CSM with any frontend task and goals

Helping with writing a frontend schedule

Training frontend employees

Working with the floor sup. To ensure we meet our goals

Manage the frontend when the CSM unviable.

Kroger 570- Customer service manager (CSM) (Franklin TN.)-present

Ensure that all frontend employees are properly train and know all front end and store rules.

Maintain cash over/short and report out by Monday afternoon over/short to store manager, District manager and loss prevention (LP).

Maintain the running of the front end.

Know all AML and Dodd Frank policy and procedures and train and develop all office employees to know them as well

Meet 1+1 queuing 85% and ring tender of 95%

Train and develop Assistant Customer Service manager(ACSM)

Kroger 588,570-KRONOS- (Spring Hill TN.) (two years) (Franklin TN.) (Present)

Correct employee time error

Enter in payed time off (vacation/personal days)

Flow all company policy due to payroll

Post payroll on Sundays.

Kroger 548,570-Management relief (Spring Hill TN) (two years)

(Franklin TN) (present)

Assisting customers

Helping departments as needed

Closing the store. Checking that all departments are close and clean helping with any trucks that come in with orders making sure all carts are off the lot and that all doors that need to be locked

are locked.

Kroger 589-E-commerce Manager (Nashville, TN)

Ensure the department meets/exceeds the customer expectation for ease of shopping Varity, freshness, cleanliness.

Schedules employees

Ensure that orders are filled with product request or comparable substitutions in a timely and effective manner.

Troubleshoot equipment and devices.

Develop associates to meet the productivity standers and certify associates once they meet or exceed goals.

Confirm that associates are following local state and federal laws in addition to all food and safety procedures and company guidelines.

Sprouts Farmers Market 580-Service Manager (Franklin, TN)

Schedule team members

Customer service- To handle any customer concerns and the overall customer shopping experience.

Safety- In change of the overall safety of the store. Informing all team members of safety guidelines and ensuring that all Sprouts safety guidelines are being followed. Updating safety information in the safety binder each month per Sprouts guidelines, keeping up with emails and the latest safety update and information and updating the safety board for our store.

PCR audits-Ensuring that all front-end team members are following the PCR Sprouts guidelines, checking that all documents are filed correctly and are signed correctly by Head Cashiers, book keeper and management. Keeping up with the cash over/short and cashier audits and that all tag/signage are correct.

Scan coordinating/Tags -Checking each day that all signage is correct in the correct format and size. Ensuring that there are no missing tags or signs in the store. Communicating with the scan team to ensure scan audits are being done weekly to ensure all items are scanning correctly or if replacement tag/signs are needed.

MOD- Management relief standing in for management in their absence, helping out all departments where needed. Keeping the overall appearance of the store face, condition, full and clean responsible for safety of our customers and team members. Ensuring that the store

Sprouts Famers Market 580 -Deli manager (Franklin TN,)2019-present

Schedule deli team members

Training and developing of deli team members

Ensuring that all deli team members are train and following safety and food safety according to the health department and PCR standers put in place by Sprouts Famers Market.

Ordering supplies and product for the deli department

Ensuring that the deli department is full and ready for our customers

Sprouts Famers Market 580-Assistant Manager (Franklin TN,) 2020-2021

Assisting the Store Manager in running the store

In charged of the running of all perishable department

Overseeing of schedules of all the perishables department

Overseeing the safety and food safety of all perishables department.

Assisting the perishables department with unloading trucks and stocking departments.

Ensuring that all perishable department are all set up and following schematics.

Lowe’s-0390- Front-end DS 5025 Old Hickory Blvd, Nashville, TN

Assisting with the over all running of the store

In charge of front-end scheduling

Assisting with Krones time and attendance

Motivate,train and support the front-end team

Skills

Knowledge of Krones (Time and attendance)

Knowledge of SKED(Scheduling)

Ordering through Thin Store

Ordering through Sherwood

Training and developing team members

DMA- Scan program and inventory

Knowledge of TimeForge (scheduling and Time attendance)

Use ACE to do accounting and count tills.

Vera Balance when lean accounting rolled out.

Till balancing, safe balancing, pull money from lotto machine and SCO (u-scans)

References

Chirag (Rock) Parikh 623-***-****

Former Lowes Store Manager ad5vy5@r.postjobfree.com

Former Sprouts Store Manager ad5vy5@r.postjobfree.com

Mike Rigby 615-***-****

580 Assent Perishable Manager

Daniel Seal 615-***-****

570 Store Manager ad5vy5@r.postjobfree.com

Gail Vaughn 615-***-****

588 Customer Service Manager (CSM) ad5vy5@r.postjobfree.com

Chris Basham

Lowe’s ASM

5025 Old Hickory Blvd, Nashville. TN 615-***-****

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