Supply Chain Warehouse Operations

Micah Klinger

Overland Park, Kansas 913-***-**** *****.*******@*****.*** linkedin.com/in/micah-klinger-0a000195 Seasoned Operational Process Improver Strong Team Leader PROFESSIONAL SUMMARY

Operations Director with over 15 years of proven success in optimizing supply chain operations. Spearheaded initiatives that resulted in a 30% reduction in operational errors and a 20% increase in efficiency & 15% reduction in expenses. Recognized for leadership in implementing cutting-edge technologies and process improvements, leading to streamlined operations and enhanced customer satisfaction. Skilled in team building, strategic planning, and fostering a culture of innovation. Seeking an opportunity to leverage expertise in a forward-thinking organization committed to excellence.

AREA OF EXPERTISE

• Continual Process Improvement

• High Level of Customer Service

• Supply Chain Operations

• ISO Standards

• OSHA Compliance

• Supply Chain Management

• Operating Efficiencies

• Communication

PROFESSIONAL EXPERIENCE

Director of Warehouse Operations, IBT Industrial Solutions, Merriam, KS July 2023 – January 2024

• Oversaw daily operations (including staffing) of the Central Distribution Center, ensuring efficiency and reliability in serving our 36 warehouses.

• Re-evaluated carriers and cut extra spending costs of over $40,000.

• Individually worked to retain ISO Certification for Warehouses.

• Led a comprehensive redesign of warehouse operations, with a focus on implementing automation strategies and transitioning to automated processes to enhance efficiency and productivity.

• Mentored, guided, and supported a team of long-tenured employees, fostering a culture of continuous learning and improvement.

• Effectively managed change within the organization, mitigating resistance and promoting acceptance of new strategies and procedures.

• Collaborated closely with the procurement and inventory management teams, ensuring alignment of processes and systems across the supply chain.

• Developed and maintained policies and procedures to ensure regulatory compliance and best practices in warehouse management.

• Monitored and reported on crucial warehouse metrics, providing strategic insights and recommendations to the Vice President of Supply Chain.

• Ensured the maintenance of warehouse infrastructure and equipment and oversaw the implementation of necessary upgrades and replacements.

Store Manager, Big O Tires, Stanley, KS December 2020 – July 2023

• Implemented parts management system by using statistical data and reduced cost of parts by 20%.

• Monitored shipping and receiving material transactions for accuracy.

• Regular collaboration with senior leaders to work through areas of opportunity as identified by Critical Success Factors (CSFs).

• Developed and implemented strategies to maximize Return on Value while maintaining a positive team culture.

• Promoted a safe, OSHA compliant work environment as part of day-to-day operations.

• Coached managers and supervisors, enabling them to drive People Change within their respective teams to drastically improve Customer Experience.

• Defined and monitored Key Performance Indicators (KPIs) to identify and execute opportunities to improve all related processes.

• Executed weekly staff performance evaluations and reviewed and hired workforce.

• Performed budget management tasks such as monitoring company performance against estimates and preparing annual budgets.

Inventory Manager, Chewy, Edgerton, KS September 2020 – December 2020

• Key player in completing the relocation of inventory warehousing supplies while having a high focus on safety.

• Worked closely with management to recognize and correct operational problems and or issues.

• Worked with managers and office staff to support day to day business efforts by utilizing technology-based tools and processes.

• Managed processes which identified and enforced significant Continuous Improvement opportunities.

• Safely loaded and unloaded items around distribution center while maintaining inventory, storing products, and keeping work area clean and safe by utilizing forklift. Process Assistant, Amazon, Lenexa, KS August 2019 – September 2020

• Direct Supervision of 12 Shipping Associates and 5 receiving associates – with a daily outgoing shipment of approximately $500,000.

• Responsible for talent development, provided direction for and led performance management and development amongst management teams.

• Worked with supervisors to reduce warehouse refusals, decrease inventory adjustments, and improve inventory location accuracy.

• Increased employee turnaround time of processing inventory by 2% through review of processes.

• Achieved 100% compliance for safety regulations.

• Responsible for meeting and exceeding Key Performance Indicators around Logistics Management, which includes On Time Delivery, Rate of Returns and Order Picking Accuracy.

• Developed processes to prioritize inspections for all merchandise in identifying defects and/or damages to product and worked with suppliers to quickly remediate issues. United Medicare Advisor, Spring Venture Group, Kansas City, MO May 2018 – April 2019

• Worked closely with executive leadership to strategize innovative business processes and technology initiatives, resulting in a 5% improvement in operational efficiency.

• Responsible for analyzing and resolving policy and account related questions to increase Client Satisfaction.

Service Manager, National Tire and Battery, Olathe, KS November 2014 – May 2018

• Increased gross profit of the store by 20% per year by analyzing sales statistics to understand and close new market opportunities.

• Accountable for all monthly and quarterly inventories, sales, safety, labor, and overall profit/loss margin.

• Led monthly P&L reviews with district management with a focus on budgets and expenses to maximize profitability.

Assistant Manager, Walmart, Olathe, KS July 2012 – November 2014

• Responsible for hiring, supervising, training, and ongoing development of around 200 associates.

• Increased gross profit by 5% with focused efforts on operations, process, and employee engagement.

• Supervised the schedules and resources of over 200+ associates involved in the production and delivery of inventory.

EDUCATION

Bachelor’s in Communication, MidAmerica Nazarene University, Olathe, KS 2011 Business control * business integration * inventory planning * succession planning * teamwork * transportation operations * maintenance supervision * fleet maintenance * automotive * communication * interpersonal skills * maintenance supervision * organization skills * problem solving * supervisory skills * confidentiality * Inventory management * project management * building codes * industry standards * inventory control * logistics management * operations * procurement * equipment reliability * implementation plans * job scheduling * lean manufacturing * continual process improvement * key performance indicators * maintenance and repair * planned preventative maintenance * technical leadership * total productive maintenance * customer relations * customer satisfaction * record of success * resolving issues * team motivation * tape management * transportation management * supply chain management * change management * consumer electronics * fulfillment * go live support * manufacturing * operations management* group leadership * develop employees * training * financials * budget * certifications * audits * self motivated * strong work ethic * positive attitude

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