Customer Service Accounts
Resume:
EXPERIENCE
Experience in customer service, clerical, or administrative support work.
Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software. Ability to respond to public inquiries in a timely manner and to communicate effectively. July 2022 - April 2024
Service Rep III / WFH
Andra Group, Dallas, Tx
• Assist in expediting resolutions of customer complaints.
• Maintain customer accounts: including processing account payments and Auto ACH, refunds, return payment items.
• Establish and maintain an effective and cooperative working relationship with peers and coworkers through knowledge of work, with professional conduct, teamwork, and good judgment.
• Communication with the customer via phone, by email (MS Office) or regular correspondence (Chat) MS Teams.
• Handle customer compliant, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution.
• Processed customer discounts, returns and refunds according to store policies.
• Keep records of customers interactions, process customer accounts Take the extra mile to engage customers.
• Canceled orders based on customer requests, inventory, or delivery problems.
September 2019 - February 2020
Insurance Customer Service Representative II
Chime Solutions, Dallas, Tx
• Determined charges for services requested and arranged for billing.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Obtained and examined relevant information to assess validity of complaints and determine possible causes.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Processed customer adjustments to maintain financial accounts.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Gal'Briel
Young
Customer Ser. Rep III
galbrielyoung@icloud
.com Cedar Hill, Tx
75104
PROFESSIONAL SUMMARY
Proactive Customer Service
Professional Representative with
Professionalism, patience, and a
“People- First” attitude and 3 years
of experience and a proven
knowledge of customer driven work
ethics. Providing my Clear
Communication Skills & Patience
Aiming to leverage my Adaptability.
Detail-oriented in problem-solving
and planning.
• Serve customers by providing products and services information and resolving. products and services problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Open customer accounts by recording information.
• Maintain customer records by updating information.
• Resolves products service problems by clarifying the customer compliant, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments. LANGUAGE
• Spanish Advanced
High School
May 2024
High School Diploma
Duncanville High
Dallas Tx.
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