Customer Service Roanoke Va
Resume:
Laura Rose Hebert
Roanoke VA, 24019 ad5vxl@r.postjobfree.com
QUALIFICATIONS
Collaborative professional experienced in working in fast paced, service driven, environments demanding strong interpersonal and organizational skills. Flexible and dependable; confident and poised in interactions with individuals at all levels. Detail oriented and resourceful. Able to multi-task and prioritize efficiently while maintaining discretion and a proactive mindset.
Capabilities Include
Customer Service and Relations Multi-tasking
Problem Solving Detail Oriented
Project Management Calendar Management
EXPERIENCE HIGHLIGHTS
Training and Administration
- Responsible for calendar management, travel planning and email monitoring for CEO and other team members in a growing Strategic Marketing Firm
- Expense report management
- Conducted rapid improvement workshops with cross functional teams of 10 or more employees with a focus on reducing waste in the current state and improving overall processes
- Created Standard Work for multiple work groups
- Responsible for training employees in new procedures or other items as required by the company
- Scheduling for multiple departments and locations
- Payroll processing
Management and Supervision
- Ranking manager for Hertz rental car operations in Roanoke and Lynchburg airport locations, responsible for all day to day operations as well as back office administration
- Responsible for ensuring adequate staffing and monitoring attendance
- Supervised, trained, motivated and monitored employees in various functional areas of large rental car operation at BWI Airport
- Supervised a crew of 25 housekeeping staff members in the daily operations of a resort hotel
- Lead by example mentality
- Safety coordinator responsible for ensuring compliance with state and federal laws Sales & Customer Service
- Associate Account Executive responsible for daily sales and territory management in multiple markets in support of numerous publications
- Instructed classes on customer service procedures EMPLOYMENT
10/2022- Present Executive Assistant, Eddy Alexander, Roanoke VA 2/2022-10/2022 Administrative Assistant, Our Lady of the Valley, Roanoke VA 5/2012- 5/2014 Location Manager 2, Hertz Car Rental Roanoke, Roanoke VA 1/2011- 5/2012 Associate Account Executive, Vista Graphics, Roanoke VA 5/2009- 1/2011 Location Manager 2, Hertz Car Rental Roanoke, Roanoke VA 3/2006- 4/2009 HIP (LEAN) Coordinator, Hertz Car Rental Car, Greater DC Area 12/2003- 3/2006 Location Manager, Hertz Car Rental BWI, Baltimore, MD 7/2002 – 9/2003 Front Desk Associate, Sundial Beach Resort, Sanibel, FL 9/2001- 5/2002 Front Desk Associate, Comfort Inn, Harrisonburg, VA 5/2001- 8/2001 Management Internship, Hospitality Hotel Group, Ocean City, MD 5/1999- 8/1999 Wait staff, The Sky and the Ground Pub, Wexford, Ireland EDUCATION
BBA International Business James Madison University Harrisonburg, VA 2002 BBA Hospitality Tourism Management James Madison University Harrisonburg, VA 2002
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