Operations Assistant Customer Service

ALEXANDRA CASTILLO DE SMITH

PROFESSIONAL SUMMARY

Experiencias Laborales :

Swissport Dominicana, Aeropuerto Punta Cana. This company opened its doors for me, being my first work experience at the Punta Cana airport as a passenger service in different airlines for three years. Lifestyle Hollidays Vacation Club (VIP Services) My work in this company was based on providing customer service during their stay at the resort, making restaurant reservations, organizing airport transfers and following up on their concerns.

Occidental Punta Cana Vacation Club (Operations Assistant) For five years I served this company as an operations assistant in charge of representing the legal side of the company, making the contracts of the clients of the club members, verifying the payments and following up on the pending financing payments, answering their concerns. Also generate sales commissions for the accounting department . Check cancellations and make refunds on credit cards . OBJECTIVE

To put into practice all my knowledge, skills and experiences for the development and excellence of the institution, achieving greater improvement, both at work and professionally. Know the vision, mission and values of the company to achieve the goals . Alsoacquire new experiences to be able to provide a quality service to the company and guarantee satisfactory results for the benefit of all .

EXPERIENCE

Occidental Punta Cana Punta Cana, OC

OPERATIONS ASSISTANT 02/2019 - 12/2023

Draw up the contracts of the clients who were affiliated to the holiday club, explain to them the benefits and services acquired in their membership and also their financial breakdown and validate their signatures. Follow up with club members and according to my duties.

QUALIFICATIONS AND ACHIEVEMENTS

Computer Systems & Ingles 08/01/2012

References are available upon request

CONTACT

*********************@*****.***

Reading, PA

EDUCATION

High school graduate or

equivalency certificate (GED)

Liceo Secundario Gerardo Jansen

08/2001 - 10/2004

SKILLS

• Learn quickly

• Teamwork

• Responsible with my work

• English

• customer services

• Collaboration

• Respect

• Adaptability

• Responsability

• Solving problems

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