Customer Service Medical Records
Resume:
Summary
Dedicated customer service professional with a background in the Medical Billing industry. Proven ability to maintain confidentiality, deliver exceptional service, and handle multiple tasks efficiently. Strong team player with excellent communication skills and a passion for optimizing processes to enhance customer satisfaction and contribute to company success.
www.linkedin.com/in/michelle-sykes-65186b279
Experience
Advanced Call Center Technology Johnson City, TN Remote Customer Service Agent 01/2023 - 10/2023
- Demonstrated strong communication skills by effectively addressing customer inquiries while multitasking and accurately documenting information.
- Consistently met quality standards and proactively sought opportunities for process improvement.
- Maintained confidentiality and professionalism in handling sensitive customer information. Arby's Indian Trail, NC
Team Member 07/2016 - 03/2020
- Provided excellent customer service by promptly and accurately processing transactions and delivering orders with a positive attitude.
- Contributed to store maintenance by performing various duties including cleaning, dishwashing, and maintaining inventory.
Harris Teeter Wesley Chapel, NC
Front End Associate 08/2013 - 01/2015
- Assisted customers with purchases, inquiries, and enrollment in loyalty programs, demonstrating strong product knowledge and excellent communication skills.
- Processed transactions accurately and efficiently while adhering to store policies and procedures. Wal-Mart Super Center Indian Trail, NC
Stock Associate and Cashier 07/2010 - 05/2013
- Built rapport with customers and ensured a positive shopping experience by providing friendly service and assisting with inquiries.
- Maintained accurate transaction records and assisted with merchandise display and stocking. United Methodist Village Lawrenceville, IL
Medical Records Clerk 06/2004 - 03/2008
- Managed medical records in compliance with HIPAA regulations, ensuring accuracy and confidentiality.
- Assisted in the preparation and release of medical records, and maintained statistical data related to patient records. Dr. Roy DeFries Evansville, IN
Medical Records/ Billing Clerk 10/2002 - 04/2004
- Handled payment processing and insurance claims, ensuring accuracy and timely reimbursement.
- Utilized electronic medical record systems and maintained organized filing systems for efficient data management. Skills
Customer service, Computer literacy, Time management, Communication skills, Multitasking, Medical terminology, Medical office experience, Data entry, Microsoft office, Cashiering, Accounting, Negotiation Education
MICHELLE SYKES
423-***-**** ad5vwf@r.postjobfree.com Johnson City, TN Indiana Business College/Harrison College Evansville, IN AAS Health Claims Examiner
GPA: 4.0
Completed a 3-month internship at Deaconess Gibson Hospital, Princeton, IN Indiana Business College/Harrison College Vincennes, IN Coding Specialist Diploma: Medical Coding
GPA: 3.5
Completed a 3-month internship at United Methodist Village in Lawrenceville, IL
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