Customer Service

MARY

SPURLOCK

**************@*****.***

334-***-****

Phenix City, AL 36870

To secure a career and effectively utilize my financial, technical, and business skills.

PROFESSIONAL SUMMARY

Motors acceptance corporation - REDEMPTION MANAGER Columbus, GA • 11/2014 - 01/2016

Motormax of phenix city/opelika/north columbus - office manager/title clerk

10/2005 - 11/2014

knology cable - OFFICE ASSISTANT

02/2001 - 03/2003

Congress finance (owned by Motors acceptance corp.) - PAYMENT COLLECTOR/INSURANCE CLERK

09/1998 - 01/2001

World Finance Corporation - Loan Processor

Columbus, GA • 01/2016 - Current

WORK HISTORY

• Handles all repossession accounts

• Verifies all customer information

• Manages customer payments

• Aids customers with getting their vehicle back

• Deems all accounts repossessed

• Sees to paying repossession invoices.

• Dealt with all printing and composing new deals

• Managed customer payments

• In charge of all title work for auto deals

• Saw to all accounts receivables & payables

• Tackled all vendor needs.

• In charge of new service orders

• Handled all service issues

• Managed customer payments

• Tackled monthly schedule for employees

• Saw to all accounts receivables & payables.

• Dealt with new contracts for auto purchases

• Managed customer payments

• Took care of monthly customer insurance verification

• Handled all filing.

SKILLS

• Microsoft Word

• Microsoft Excel

• Windows 95, 98, 2000

• Windows XP

• Data Entry

Exemplary Customer Service

Skills

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• Employment Verification

• Teamwork and Collaboration

• Application Review

• Application Process Management

• Loan Closing

• File Management

• Document Management

• Customer Service

Jordan High School

Columbus, GA • 05/1994

Rank: 4th in Graduating Class

EDUCATION

Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

•

Prepared documents for underwriting by verifying client income, credit reports, and other information.

•

Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

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• Set up and completed loan submission packages.

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