Customer Service
Resume:
MARY
SPURLOCK
ad5vvp@r.postjobfree.com
Phenix City, AL 36870
To secure a career and effectively utilize my financial, technical, and business skills.
PROFESSIONAL SUMMARY
Motors acceptance corporation - REDEMPTION MANAGER Columbus, GA • 11/2014 - 01/2016
Motormax of phenix city/opelika/north columbus - office manager/title clerk
10/2005 - 11/2014
knology cable - OFFICE ASSISTANT
02/2001 - 03/2003
Congress finance (owned by Motors acceptance corp.) - PAYMENT COLLECTOR/INSURANCE CLERK
09/1998 - 01/2001
World Finance Corporation - Loan Processor
Columbus, GA • 01/2016 - Current
WORK HISTORY
• Handles all repossession accounts
• Verifies all customer information
• Manages customer payments
• Aids customers with getting their vehicle back
• Deems all accounts repossessed
• Sees to paying repossession invoices.
• Dealt with all printing and composing new deals
• Managed customer payments
• In charge of all title work for auto deals
• Saw to all accounts receivables & payables
• Tackled all vendor needs.
• In charge of new service orders
• Handled all service issues
• Managed customer payments
• Tackled monthly schedule for employees
• Saw to all accounts receivables & payables.
• Dealt with new contracts for auto purchases
• Managed customer payments
• Took care of monthly customer insurance verification
• Handled all filing.
SKILLS
• Microsoft Word
• Microsoft Excel
• Windows 95, 98, 2000
• Windows XP
• Data Entry
Exemplary Customer Service
Skills
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• Employment Verification
• Teamwork and Collaboration
• Application Review
• Application Process Management
• Loan Closing
• File Management
• Document Management
• Customer Service
Jordan High School
Columbus, GA • 05/1994
Rank: 4th in Graduating Class
EDUCATION
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
•
Prepared documents for underwriting by verifying client income, credit reports, and other information.
•
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
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• Set up and completed loan submission packages.
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