Customer Service Advisor

JANE RUSSELL

CUSTOMER SERVICE RESUME

Dayjob Ltd, 120 Vyse Street, Birmingham B18 6NF

T: 00 44-121-***-****

E: ad5vu4@r.postjobfree.com

Summary A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. Jane has a long track record of increasing customer loyalty and retention, she does this through having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. She always keeps her customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner. Right now she is looking for a suitable position with an exciting and ambitious company. Skills

Career CUSTOMER SERVICE ADVISOR May 2007 - Present Call Centre

Responsible for handling a wide range of incoming calls and face to face meetings with customers. Also in charge of resolving all interactions positively and to the customers complete satisfaction.

Responding appropriately to customer questions and comments.

Screening calls, and handling 'wafflers’ and ‘insistent’ callers.

Identify gaps in a customer’s records & then collecting information to fill them in the gaps.

Assisting customers in making a decision about a product or service to buy.

Maintain and updating customer databases.

Keeping accurate records of discussions or correspondence with customers.

Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.

Undertaking general administrative duties like filing, photocopying and opening mail. Nuneaton University 2003 – 2006

Business Administration BA (Hons)

Nuneaton College 2001 – 2003

A levels: Math (A) English (C) Physics (B) Geography (D) CUSTOMER SERVICES ASSISTANT Feb 2006 – May 2007

Retail Shop

Professional

Process Development

Highly organised

Planning & preparation

Managing time

Troubleshooting

Negotiating skills

IT skills

Multi-tasking

Merchandising skills

Personal

Listening skills

Customer engagement

Working with others

Body language

Pro-active

Self disciplined

Articulate

Tenacious

References Available on request.

Customer service

Relationship building

Complaint Procedures

Positive language

Telephone techniques

Effective questioning

Managing objections

Customer satisfaction

Web chatting

Academic

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