Front Desk Guest Experience

JANICE OLIVIA CASSANOVA

**** ** **** ****** *****, FL APT# 1211 34471 646-***-****

ad5vu1@r.postjobfree.com

OBJECTIVE:

To bring to your organization dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through previous work experience EXPERIENCE:

Premier Pediatric, LLC Ocala, FL 05/3/24 - current Front Supervisor (ADMIN)

● Manage daily operations for the front desk, including welcoming guests, coordinating guest experience, and overseeing check-in and check-out procedures.

● Trained and mentored a team of 12 front desk agents resulting in improved performance and increased efficiency.

● Managed guest complaints and resolved issues to ensure a superior guest experience.

● Scheduled and organized assembled team monthly.

● Organized fun work related activities to create a positive work moral in office. CVS Pharmacy

Beauty Consultant Mount Kisco, NY 10/2015 - 03/2018

● Greet customers with a friendly and professional attitude and ask what type of look or services are needed during their visit.

● Evaluate customer skin, hair, nails to determine unique conditions and types.

● Stay up-to-date on current and emerging trends to increase professional value and meet diverse clients needs.

● Recommend appropriate products to meet customer individual needs.

● Recommend treatment and styling products to resolve individual customer concerns.

● Suggested personal skin care, hair care, and nail care routines for customers.

● Accomplish and surpass sales goals on a regular basis.

● Finalized purchase and process payments.

Mount Sinai Hospital New York, NY 05/2006 – 08/2006 Radiology Assistant (Volunteer)

● Used radiation safety measures and protection devices to comply with government regulations and to ensure safety of patients and staff

● Reviewed and evaluated developed x-rays, video tape, or computer generated information to determine if images are satisfactory for diagnostic purposes

● Positioned imaging equipment and adjusted controls to set exposure time and distance, according to specification of examination

EDUCATION:

Lehman High School Bronx, NY

General Academic Studies

SUMMARY OF QUALIFICATIONS/SKILLS :

● Experience in leadership.

● Outstanding ability to grasp and learn new concepts with ease.

● Ability to use a wide range of computer software.

● Proven ability to prioritize and complete multiple tasks.

● Excellent customer service skills that include assessing needs, evaluating satisfaction and meeting company and personal quality standards.

● Effective working both independently and as a team member.

● Reliable, dependable, and professional with strong communication skills.

● Eager to learn with the ability to adapt quickly to any challenge/environment.

● Dedicated hard worker with a strong attention to detail

● Outstanding ability to follow instructions in a productive and timely manner

● Skilled influencer who can recommend products and services and explain the benefits to entice References Available Upon Request

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