Customer Service Sales Manager
Resume:
Rosemary Cruz
**************@*****.***
Executive Summary
Seasoned retail professional with 11 years experience in the customer service field. The last 10 years have been focused on successfully growing in my Sales career and developing myself into a successful Sales manager. Natural and effective leader and communications specialist. Writing, presenting and openly communicating with groups, team members and stakeholders come easy. Creative problem solver, highly organized and versatile in adapting to many different work environments.
Career Highlights\
• Fluent in both English and Spanish (Written and Verbal).
• Excellent customer service, communication and interpersonal skills.
• Excellent ability to respond to customer’s inquiries in professional manner.
• Working knowledge of the latest versions of Microsoft Word, PowerPoint and Excel.
• Proven ability to work hard and produce high quality work on time. Roles
Sales Manager
Hostess
Sales Associate
Cashier
Industry Experience
Retail
Restaurant
Sales
Tools & Methodologies
MS Office Suite
Education
September 2007 - June
2011 - BS
School of Legal Studies
Boricua College 2012
Associate Degree Business
Management
Summary of Experience
Sales Assistant Manager
Rent-A-Center June 2016 – Present
• Assisted Store Manager with training and managing all coworkers.
• Assisted in managing daily operations when needed.
• Greeted and assisted customers on the sales floor.
• Collected customer payments on a timely basis; meet daily/weekly collection standards.
• Completed customer service calls in a timely manner as assigned.
• Obtained new rental orders on the sales floor and over the phone.
• Addressed issues on prices, delivered goods/services, and customer complaints.
• Collaborated with sales associates and developed effective sales strategies.
• Organized & Proofread documents.
• Compiled, copied, sorted; filed records of office activities.
• Maintained contact with clients which resulted in increased sales and customer base.
• Recommended & implemented training programs for sales reps and improved their work efficiency.
• Displayed and explained company products/services to potential clients to influence purchase. Waitress/Hostess
Triangulo Restaurant Bar August 2013 - May 2016
• Managed in-person and telephone guest inquiries and customer service requests.
• Performed all dining room preparatory work and break down at the end of each shift.
• Scheduled all reservations and planned seating arrangements for lunch and dinner service.
• Assisted in setting up private events and larger special events.
• Assisted waiters and bartenders with special requests and guest inquires.
• Monitored dining room and guest floor to maximize table usage and minimize customer wait times.
• Ability to work in a fast paced and demanding work environment.
• Served food and beverages to customers, and served specialty dishes at tables if required.
• Answered questions about menu items, making recommendations upon request. Sales Representative
Cash For Gold March 2012 - April 2013
• Perform responsibilities of entering sales information and all incoming inventory on a daily basis.
• Handle responsibilities of cleaning, maintaining and organizing the display cases to appear appealing to customers.
Cashier/Assistant Manager
Fortunatos Brothers Cafeé July 2007 - August 2011
• Managed counter and table service and catering order for a fast-paced pastry and cafe.
• Balanced cash drawer and receipts; documents and discrepancies.
• Assisted in other area of cafe, for example cleanup, shelf stocking, and/or keeping products displayed in an orderly manner.
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