Customer Service Accounts Payable
Resume:
Ashley Marissa Curry
Houston Texas 77060
Phone number: 832-***-**** Email address: Curryashley ad5vsf@r.postjobfree.com I am a dedicated and hard working customer service representative with many years’ experience in call-center and business offices, including tech support, sales, and client care as well as scheduling and accounts payable.I have expertise in several pieces of client-care software and resolving conflicts. I also have experience as a manager in a fast-paced fast food environment. I am in search of a position where I am able to display my acquired skills while displaying a positive and cheerful outlook to effectively fill the customer service position in your company. MY WORK EXPERIENCE
DECEMBER 2019 – CURRENT
SHIFT SUPERVISOR, KPB FOODS
● Conducted daily cash register transactions from cash and debit/credit card purchased, opened and closed the register for each shift, and flawlessly executed money handling best practices.
● Exercised strong people skills and an initiative-taking, positive, and customer- focused attitude when responding to questions about products or assessing and resolving customer complaints or issues.
● Restocked inventory and reported ending inventories each month, processing detailed reports for management.
● Manages preliminary client relations for 500 or more orders in a demanding environment.
● Accurately processed financial transactions daily with speed when serving customers to increase restaurant sales.
● Open and close the restaurant, maintain and keep track of the inventory daily,as well as ordering the inventory twice weekly.
● Count and maintain the cash registers as well as count and complete bank deposit drops and make sure to retrieve change from the bank to cover the shifts.
● Make and implement the schedule and handle any issues or problems that the team members are faced with during a shift.
MARCH 2021- OCTOBER 22
Call Center Representative- SafeSplash Swim School
● Inbound call center responsible for scheduling swim lessons all of the United states or offering a free trial.
● I was responsible for taking payments as well as offering any special promotions that would be available at certain locations.
● Ensure that the customers are being placed at the correct level and process the payment for their lessons.
JANUARY 2011 – MAY 2019
RECEPTIONIST, STYLES BY NEEKEITA
● Greeted and welcomed guests in person as well as on the phone.
● Managed all incoming calls, mail/packages and supplies and made sure they were received by appropriate personnel.
● Scheduled appointments for stylists
● Operated a multi-line system, serving as point of contact for hundreds of phone calls daily
● Prepared weekly bank deposits averaging $20,000.
● Followed opening and closing procedures as outlined by salon guidelines.
● Utilize Point of Sale (POS) Terminal, to track activity, provide reports and memorize faces and names to ensure personalized service throughout guests’ visits.
NOVEMBER 2009- SEPTEMBER 2010
FRONT DESK RECEPTIONIST, GARY JOBCORP EDUCATIONAL SERVICES
● Answering all incoming calls and sending them to the appropriate personnel or department.
● All shipping and receiving packages, supplies and mail.
● Managed all faxing, copying and note taking for staff development meetings, new student/exit orientations as well preparing all flyers and pamphlets that were needed for all office events.
● Created monthly, quarterly, and annual spreadsheets that displayed the graduation versus dropout rates, so the counselors were able to keep track of progress
DECEMBER 2007- MAY 2008
EVENT SERVER/WAITRESS, THE HOUSTON CLUB DOWNTOWN
● Worked with a team of servers who were responsible for the set-up and take down for all events by organizing tablecloths, place settings, décor and water glasses on tables.
● Constantly replenished the buffet tables and dessert bars to assure satisfaction of the guests during their event.
● Ran food from the kitchen to the banquet area on demand in fast-paced setting.
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MARCH 2005- DECEMBER 2007
INFORMATION RESEARCHER, CONSUMER AUTOMOTIVE RAPPORT
● Outbound call center responsible for conducting customer satisfaction surveys for dealerships and automotive repair shops across the country.
● Responsible for recording the answers from the customer, in specific areas like rating their salesperson, quality of work received, details of knowledge of products and services, and other areas that were being graded at these dealerships
MY EDUCATIONAL BACKGROUND
NOVEMBER 2009 GARY JOB CORPS VOCATIONAL TRADE SCHOOL BUSINESS OFFICE TECHNICIAN CERTIFICATE: OBTAINED
GED: OBTAINED
OBTAINED ALL THE SKILLS TO SUCCESSFULLY OPERATE ALL BUSINESS OFFICE EQUIPMENT AND BECAME EXCEPTIONALLY PROFICIENT IN COMPUTERS AND WAS CERTIFIED IN ALL MICROSOFT PROGRAMS. OBTAINED A GPA OF 3.9 AND GRADUATED WITH HONORS IN MY COURSE. ABLE TO TYPE 60+WPM WITH LITTLE TO NO ERRORS.
MAY 2004
HIGH SCHOOL DIPLOMA, CHESTER W. NIMITZ HIGH SCHOOL Obtained a 3.8 GPA. Graduated in the Top 10% Magna Cum Laude. Also became a member of the Junior National Honor Society and was the Secretary of my graduating class
SKILLS
● Customer Service Excellence
● Phone Etiquette
● Microsoft Word, Excel, Access, Outlook, and
PowerPoint
● Schedule the staff
● Bank drops and deposits
● Order inventory
● Data Entry
● Contact Centers
● Team Building
● Servsafe management Certification
● POS
● Receive mail and inventory
● Open and close the store successfully
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