Program Manager M A

THEODOSIA JOHNSON, MBA

S E N I O R P R O J E C T / P R O G R A M M A N A G E R S T R A T E G I C L E A D E R C H A R L O T T E, N C ( 6 7 8 ) 5 2 5 - 0 4 6 7 T H E O D O S I A J J O H N S O N @ G M A I L . C O M L I N K E D I N PROFESSIONAL SUMMARY

Strategic, results-oriented, and

dynamic project/program

manager, with extensive

experience in leading/delivering

projects and process improvement

strategies. Adept at spearheading

large-scale and complex initiatives

and producing significant results

within an organization. Disciplined

professional with proven success

in cutting costs, strengthening

client relationships, and increasing

revenue. Highly skilled at

identifying problems, defining

solutions, implementing new

processes, communicating across

functions, and facilitating outreach

efforts to build and establish

relationships with internal and

external stakeholders. Future

Senior Project/Program Manager,

or IT/Technical Project/Program

Manager.

PROFESSIONAL EXPERIENCE

TECHNICAL PROJECT MANAGER NOV 2022 - AUG 2023

ServiceNow via Cypress: San Diego, CA

Represented Support Operations and interfaced effectively with cross-functional teams, senior-level business executives, and customers to create and implement solutions to improve customer experience.

Managed a variety of concurrent projects throughout the project lifecycle; gathered business requirements; defined scope; managed project budgets; identified and mitigated risks; provided status update reports to senior leaders. Led programs aimed at driving resolutions to problems, change in strategic direction, optimization of operational effectiveness, communications, compliance, quality, systems rollout, education/training coordination, as well as liaison activities between cross-functional entities.

Initiated and/or participated in strategic initiatives that impacted the tactical approach to customer support as well as influenced policies, workflows and performance standards.

Conducted gap analyses; assessed current systems, best practices, quality, service and introduced improvements to ensure operations remained in line with growing business needs to met SOP requirements.

T. Johnson, MBA Page 1

EDUCATION

CERTIFICATIONS

Master of Business

Administration (MBA)

Marketing

Strayer University

Project Management

Professional Member (PMI)

Bachelor of Science

Business Management

University of Phoenix

Masters Certificate of Project

Management

Keller University

Associate of Computer Science

Oklahoma Junior College

TECHNICAL PROGRAM MANAGER MAR 2022 - JUN 2022

Managed four cross-functional teams responsible for web user experience, ensuring error-free operation for 1.2 million daily users. Facilitated coordination among government healthcare stakeholders to maintain smooth operations and transparency.

Created historical documentation and facilitated digital communications between Front and Back End Development and UX Design Teams via Slack. Conducted risk management and remediation using the JIRA ticket management system, maintaining a risk log in Confluence.

Documented significant decisions related to scope, timeline, responsibility, and accessibility status.

Led and participated in Scrum ceremonies (Stand-Up, Refinement) with Dev Engineers over Zoom to prepare teams for releases, PI System Demos, and Planning sessions.

Provided detailed resolution and approval documentation for escalations and high- priority challenges.

Published communications in Slack to notify teams of potential system impacts during PRD releases and Hot Fixes, ensuring successful completion notifications. Systone, LLC, Atlanta, GA

PROJECT COORDINATOR OCT 2023 - PRESENT

Midrex Technologies, Inc., Charlotte, NC

Participate in project design meetings and propose improvements to insure milestone are met

Evaluate potential problems and technical hitches and develop solutions Plan and manage team goals, project schedules and new information using Power BI Dashboards

Supervise current projects and coordinate all team members to keep workflow on track

Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored

Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails

Communicate with clients to identify and define project requirements, scope and objectives

COMPETENCIES & SKILLS PROFESSIONAL EXPERIENCE CONTINUED Project/Program Management

Process Improvement

Agile/Waterfall/Hybrid

Vendor Management

Cross-Functional Collaboration

Strategic Planning

Product Development

Coaching & Mentoring

Training Facilitation &

Development

Reporting

Budget Management

Data Collection & Evaluation

Stakeholder Engagement

Risk Management

Knowledge Management

Change Management

Microsoft Office Suite

Smartsheet

Concur

ADP

SAP

Salesforce

PeopleSoft

Power BI

JAVA

Mac OS

AS400

T. Johnson, MBA Page 2

THEODOSIA JOHNSON, MBA

S E N I O R P R O J E C T / P R O G R A M M A N A G E R S T R A T E G I C L E A D E R C H A R L O T T E, N C ( 6 7 8 ) 5 2 5 - 0 4 6 7 T H E O D O S I A J J O H N S O N @ G M A I L . C O M L I N K E D I N Recognized as strategic leader and thought partner; established and coordinated multiple teams across North America and Canada; developed measurable project goals and objectives using the DO-ITT framework to monitor progress. Built knowledge management repository via SharePoint. PROGRAM COORDINATOR/PROJECT MANAGER AUG 2013 - OCT 2016 Dekra NA/Automotive Lift Safety: Marietta, GA

Successfully managed milestones for 12 concurrent major releases for products, testing upgrades, and systems from initiation to implementation. Analyzed processes and procedures while monitoring trends; performed root cause analysis resulting in issue resolution.

Oversaw team-building/hiring efforts; recruited ~20 staff members over the course of three years; facilitated new hire training; coached and mentored personnel, resulting in two staff members receiving promotions. PROJECT MANAGER/BUSINESS ANALYST OCT 2016 - OCT 2017 Safe-Guard Products International, LLC: Atlanta, GA Prepared and managed goals, objectives, and forecasted budgets for all implementation projects.

Spearheaded project management efforts; collaborated with Implementation Manager, consultants, vendors, and clients to support day-to-day tracking of project tasks; created and managed project charters, documentation, and project plans; developed and executed plans, schedules, project estimates, and attended proof of concept testing.

Analyzed operational issues and project management systems. Established, built, and maintained integral relationships with ~15 end users. Led a project throughout the entire project lifecycle related to the deployment of a new scanning tool; facilitated training and developed materials related to the new hardware, requiring expertise in the principles of adult learning. Conducted gap analyses related to IT processes; developed and implemented various solutions, workflows, and mechanisms to optimize productivity and efficiency. Recognized as subject matter expert (SME) of AS400 technical system; offered support to end-users, identified root causes, supported analysis of technical defects, and improved efficiencies.

The City of Roswell: Roswell, GA

USER SUCCESS SPECIALIST/PROJ. MANAGER OCT 2017 - JAN 2018 Led nine concurrent global (e.g., Canada, Germany, China, France) projects across the aerospace, automotive, manufacturing, and railways industries via expertise in Agile methodology; created detailed project plans and timelines; allocated resources; managed budgets; collected and monitored project metrics; provided updates to senior leaders. Managed digital transformation project (from SAP to SupplyOn) via Microsoft Azure; acted as on-the-ground support for numerous Go-Live activities over the course of four years; facilitated on-site training and technical onboarding for 100+ end users/suppliers. Managed and streamlined spend tracking of three regions resulting in a 35% improvement rating within each individual unit.

Identified as Luxury Automotive Program/Portfolio manager, responsible for integrating cost and schedule control, resulting in $3.6M+ a year in revenue. Maintained financial objectives, forecasted, and oversaw annual budgets of $500K+ while scheduling expenditures, analyzing variances and discrepancies, then initiating corrective actions.

SupplyOn: Atlanta, GA

PROJECT MANAGER JAN 2018 - MAR 2022

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