Scrum Master Continuous Improvement

EXPERIENCE SUMMARY

IT Professional with **+ years of leadership and technical experience across diverse industries, with 6+ years as a Scrum Master. Expert in implementing and advancing IT solutions within organizations and skilled in fostering team self-organization and promoting agility throughout project cycles.

CORE COMPETENCIES

Agile Methodologies

Agile Development

Business Analysis

Business Strategy

Servant Leadership

Conflict Resolution

Product Management

Project Management

Agile Coaching

Team Leadership

Continuous Improvement

Stakeholder Management

TECHNICAL SKILLS

SDLC Methodologies: Scrum, Kanban, SAFe, XP, TDD, CICD

Agile Management Tools: JIRA, JIRA Align, Azure DevOps, CA Rally, VersionOne

Collaboration and Documentation Tools: Confluence, SharePoint, Miro, Mural

Technologies: HTML, CSS, SQL, Salesforce CRM, Tableau, AWS, Azure

PROFESSIONAL EXPERIENCE:

Wells Fargo, Charlotte, NC May 2021 – Present

Lead Scrum Master

Served as the Lead Scrum Master to 3 Scrum teams.

Provided comprehensive coaching and training to several new teams, fostering a positive and productive attitude towards Agile methodologies.

Mentored product owners in crafting precise acceptance criteria and achieving readiness for user stories, significantly improving the clarity and execution of project deliverables.

Collaborated with Scrum teams to identify risks, remove impediments, and foster self-sufficiency in problem resolution, enabling increased Agile maturity.

Identified and removed impediments and protected team members from outside interruptions and distractions to maximize productivity.

Drive the creation, prioritization, and refinement of user stories to meet INVEST criteria for effective backlog management.

Wayfair, Charlotte, NC (Remote) June 2020 – May 2021

Senior Scrum Master

Senior Scrum Master to 2 Scrum teams in a Scaled Agile Environment

Coached newly assembled teams on Agile values, principles, and frameworks to boost spirits and productivity.

Facilitated key agile ceremonies, including Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospective Meetings, ensuring consistent communication and timely achievement of sprint goals.

Played a pivotal role in coaching two Scrum teams through their initial transition to the Scaled Agile Framework (SAFe), facilitating a smoother and more effective integration of SAFe methodologies.

Facilitated key Agile ceremonies, including Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospective Meetings, ensuring consistent communication and timely achievement of sprint goals.

Participated in Program Increment (PI) Planning, including pre-and post-PI activities: reviewing the backlog, dependency, and risk identification for upcoming known scope, updating JIRA, JIRA Align, and SharePoint.

Red Ventures, Charlotte, NC August 2018 – June 2020

Scrum Master

Scrum Master to 2 teams, one Scrum team and one Kanban team.

Coached, guided, and taught scrum methodology and agile framework to team members while periodically accessing scrum team maturity for continuous improvement.

Support continuous change and process improvement to increase productivity and quality delivery.

Fostered strong team values, created an environment where the teams were self-organized and cross-functional, and continued exploring and implementing ways to improve.

Enforced Kanban principles as a scrum master, reduced cycle time by 20%, thus increasing the team's throughput in less than eight weeks.

Developed and maintained sprint reports and burndown charts using JIRA, Confluence, SharePoint, and Tableau, enhancing sprint tracking accuracy and improving project forecast accuracy by 15%.

Movado Group, New Jersey November 2011 – August 2018

Scrum Master/Business Analyst

Coached and mentored cross-functional teams in self-organization, effective backlog management, and risk identification, improving team efficiency and productivity through the adoption of agile methodologies, including Scrum and Kanban.

Introduced the latest agile practices to technology teams, significantly enhancing business agility and accelerating the adoption of innovative solutions across the organization.

Implemented interactive techniques in Sprint Retrospectives to boost team morale and engagement, resulting in a 20% improvement in team productivity and collaboration over subsequent sprints.

Assessed and elevated the team’s Scrum maturity, achieving higher maturity levels at a pace comfortable for both team members and the organization, evidenced by a 25% increase in project delivery speed.

Cultivated a trust-based team environment that encouraged open communication and problem-solving without fear of blame, which reduced conflict incidents by 30% and increased team stability.

TD Bank, New Jersey May 2010 – November 2011

Business Analyst

Involved extensively in the inception phase to understand the project's scope and the feasibility of the implementation and define the risk factors involved in the project.

Reviewed business requirements and functional specifications to ensure the quality of Software Development lifecycle (SDLC) deliverables, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met.

Richemont North America, New York October 2006 – April 2010

Strategic Business Consultant

Liaised and collaborated with client teams to identify potential risks and areas of improvement in client deliverables and work products, resulting in client an over 15% reduction in rework rate.

Performed data and root-cause analysis to provide recommendations for process improvement, leading to a 20% increase in efficiency and a cost saving of $100,000 annually.

PVH Corp., New York September 2005 – September 2006

Business Consultant

Researched and analyzed data for performance improvement projects, leading to a 15% reduction in project turnaround time. Successfully managed expectations of customers, stakeholders, etc., ensuring timely project completion.

Developed recommendations for process improvements and system enhancements, resulting in a 10% increase in operational efficiency and projected cost savings of $300,000 annually.

EDUCATION

Western Governors University, Raleigh, NC

oMaster of Business Administration (M.B.A)

oBachelor of Science (B.S) in Information Technology Management

CERTIFICATION

Certified Scrum Master (CSM)

Certified SAFe 4 Agilist (SA)

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