Customer Service Assistant Manager

LAURA GRIMES

Charlotte, NC ***** +1-704-***-**** ad5vpd@r.postjobfree.com

Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Sales

Management

Interviewing

Guest relations management Order accuracy Item

promotion

Restaurant Experience

Employee orientation

POS

Upselling

Serving Experience

Assistant Manager Experience

Restaurant Management

Cash Handling

Guest Services

Certifications and Licenses

Food Handler Certification

ServSafe

Front of House Manager, 12/2020 - Current

Mac's Speed Shop

Managing a fast pace high volume store

Handling customer complaints and inquiries

Make the schedule for all Front of house staff counting weekly inventory for liquor and small wears Maintaining labor and food cost with weekly inventory Lead Server, Head Trainer, Key Holder, 01/2006 - 12/2022 MAC'S SPEED SHOP

Applied communication and problem-solving skills to resolve customer complaints and promote long- term loyalty

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Maintained customer satisfaction by clarifying questions about orders and specialty items Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service

High school diploma

Maryvale High School - Buffalo, NY

EDUCATION

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