Front Desk Medical Receptionist

DK Domonique Kidd

The Bronx, NY ***** 470-***-****

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PROFESSIONAL

SUMMARY

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than two years.

SKILLS Front Desk Operations Telephone Etiquette

Appointment Scheduling Medical Terminology

Office Administration Patient Registration

Microsoft Office

WORK HISTORY MEDICAL RECEPTIONIST 03/2022 to 02/2024 Aspen Dental Jonesboro, GA

Coordinated patient scheduling, check-in, check-out and payments for billing.

Checked patient insurance, demographic, and health history to keep information current.

Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

CUSTOMER SERVICE REPRESENTATIVE 08/2021 to 03/2022 Royal Pins Jonesboro, GA

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

EDUCATION High School Diploma 06/2020

Bronx Latin High School, The Bronx, NY

Honor Roll 2020

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