Customer Service Police Department

Kristin Fenske

304-***-**** I ad5vni@r.postjobfree.com I Tampa, FL 33626 I linkedin.com/in/kristin-fenske-0546a799 SUMMARY

Highly skilled in customer service, with a talent for quickly establishing a rapport with the public. Adept at resolving complaints with minimal impact on operations. My adaptability and capacity to learn quickly will allow me to apply my skills and experience to a more challenging career. I earned my Bachelor of Science in Criminal Justice in a 3-year period. Served as a correctional officer and interned for two law enforcement agencies. Strategic, methodical thinker who excels at working in a fast-paced environment that requires a high level of organization and quick decision-making. Ready to apply my natural ability to learn and to work quickly and accurately to a new career. EDUCATION

2013 – 2016 Bachelor of Science: Criminal Justice I West Liberty University - West Liberty, WV EXPERIENCE

2015 Tampa Police Department Internship I Tampa Police Department, Tampa, FL

•Participated in 100 hours observing daily patrol operations, on-scene investigations, forensics, finger printing, booking in a correctional institution, report writing 2016 Wheeling Police Department Internship I Wheeling Police Department, Wheeling, WV

•Participated in 200 hours observing daily patrol operations, worked with dispatchers to receive emergency calls, worked behind detectives on local cases, witnessed multiple court hearings in district and circuit court

2016 – 2017 Correctional Officer I Belmont Correctional Institution, St. Clairsville, OH

•Tracked inmates through head counts, visitor logs and scheduled activities.

•Observed behavior of residents individually and in groups. 2014- 2022 Team Leader/Bartender/Server

Ford’s Garage, Clearwater, FL I Tj’s Sports Garden Restaurant, Wheeling, WV I Ruttenbuck’s Bar & Grille, Valley Grove, WV

•Maintained register accuracies by establishing strong cash management practices.

•Conducted all shift change duties to keep restaurant running efficiently and teams ready to meet customer needs.

•Trained new bartenders and servers on all duties to include preparing, sanitizing, promoting products and maintaining a high level of customer satisfaction.

•Became the problem solver in every restaurant due to my ability to resolve conflict and my natural strength in guest relations.

2022-Current Private Investigator

First Choice Investigations in Clearwater, Florida

•Specialized in video surveillance, which includes mobile surveillance and covert surveillance

•Efficient at writing details notes to explain what is going on in the content of the video surveillance

•Promoted to field training officer, which incudes training new hires

•Skilled at making quick, efficient decisions to make a successful case SKILLS

• Critical thinker

• Guest relations management

• Cash handling

• Adaptability

• Conflict resolution

• Situational awareness

• Teamwork skills

• Accuracy and precision

• Organization

• Customer service expertise

• Sales expertise

• Hospitality expertise

• Doing detailed research

• Awareness of my surrounding

• Quick to act on any situation.

• Detailed note taking

Contact this candidate