Customer Service Human Resources
Resume:
****************@*****.***
Decatur GA 30033
Skills
Proficient in Microsoft Office
Critical Thinking
Time Management
Account Management
File Management
Problem Resolution
Billing Inquiries
Adaptive team player
Courteous demeanor
Clerical support
Customer relations
Quality assurance controls
Office equipment proficiency
Call Center Operations
Retail sales customer service
Applicant sourcing
Human resource management systems
Candidate pre-screening
Compensation Negotiation
Employment verification
Employment listing management
Compensation/payroll
Personnel records maintenance
Hiring and retention
Understanding of HR policies
Training & Development
Analytical
Health information systems
Records management
HIPAA guidelines
Advanced anatomy knowledge
Medical terminology
Telephone etiquette
Decision-making
Multitasking
Active listening
Friendly, positive attitude
Education And Training
2021
Master of Science:
KEAHSHA R. HARRIS
Executive Profile Summary
Versatile professional skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Seeking a new challenging a role within the healthcare or human resources field that will offer opportunities for expanding upon my existing skill base. Exhibits ability to work in a challenging environment promoting communication, growth and teamwork.
Dependable and diligent individual with 10+ years of experience working in numerous settings.
Professional Experience
Internal Revenue Service-Wages and Investments Customer Service Agent
Chamblee, GA 08/2022-present
•Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
•Utilize active listening and communication skills to address customer inquiries
and escalate issues to supervisor.
•Meet or exceed call speed, accuracy and volume benchmarks on consistent basis.
•Investigate and solve routine and complex customer issues to earn repeat business.
•Maintain strong call control and quickly work through scripts to address problems.
•Pursue networking opportunities to advance client relations skills and enhance customer satisfaction.
•Train new employees on procedures and policies to maximize team performance.
Arise Solutions Inc – Inbound/Outbound Customer Service Agent
Lithonia, GA 05/2019 – 06/2022
Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
Utilize active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Meet or exceed call speed, accuracy and volume benchmarks on consistent basis.
Investigate and solve routine and complex customer issues to earn repeat business.
Maintain strong call control and quickly work through scripts to address problems.
Pursue networking opportunities to advance client relations skills and enhance customer satisfaction.
Train new employees on procedures and policies to maximize team
Healthcare Administration Capella University Minneapolis, MN (Online)
2019
Nail Technology:
Beaver Beauty Academy
Decatur, GA
2018
Bachelor of Science: Healthcare Management Capella University Minneapolis, MN
2013
Associate of Science: Applied of Applied Science Business Administration Westwood College Atlanta, GA
Certifications
Georgia State Board of Cosmetology and Barbers Nail Technician License: NT 020176
Additional Information
Internships as Nail Technician
BumbleBEA Nail Bar, Stone Mountain, GA -02/2020
Nails by Rochelle, Decatur, GA - 09/10/2019
Volunteer Work
Citrus Cove Elementary Summer Intern
Mommy's Night Out Child Care
References
Furnished Upon Request
performance.
Amazon ATL - Sorting Associate/Human Resources Specialist
East Point, GA 10/2018 - 05/2019
Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
Operated standard warehouse equipment to load, unload and transfer products, taking extra precaution when moving fragile materials.
Completed onboarding and new hire orientation for employees.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.
Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
Adrienne V Coburn Financial Consultants - Talent Acquisition Specialist
Boynton Beach, FL 09/2016 - 10/2018
Collaborated with recruitment and HR professional to achieve hiring goals. Managed recurring HR processes.
Reviewed referral candidates and contacted qualified individuals to request applications.
Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
Developed processes and metrics that supported achievement of organization's business goals.
Frank's Cajun and Soul Kitchen - Restaurant Cashier
Marietta, GA 08/2015 - 09/2016
Greeted customers promptly and responded to questions. Maintained work area and kept cash drawer organized.
Cleaned and stocked front-end areas with register tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Biolab/Ceva Logistics SMX Staffing - Material Handler
Conyers, GA 07/2014 - 04/2015
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Protected company inventory by maintaining and organizing storage areas.
Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks.
Mastered inventory standards, warehousing and stocking procedures, radio frequency technology and order picking and tracking.
Completed material handling documentation tasks via radio frequency, scanning where possible and avoiding manual keying.
Minimized number of material moves and reduced backtracking and length of moves, resulting in optimum equipment and personnel deployment.
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