Customer Service Support Specialist

Sharon G. Ordonez Avila

202-***-****, ad5vl3@r.postjobfree.com

OBJECTIVE

Bilingual Computer Support Specialist with several years of customer service experience, searching for an opportunity to continue developing skills in the IT field and Retail. Recently graduated from college in the Information Technology Major. EDUCATION

Northern Virginia Community College Alexandria, VA Information Technology Associate Degree Aug 2020

Dec 2022

Carlos Rosario International Public Charter School Washington, DC Computer Support Specialist Program Certification Jun 2018 CompTIA IT Fundamentals Certification Dec 2017

TC Williams High School Alexandria, VA

High School Diploma

RECENT EXPERIENCE

2016

FedEx Office

Washington DC Dec 2021 Aug 2023

Assistant Manager

Assist the Retail Store Manager in planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory.

Evaluate employee performance and identify hiring and training needs. Supervise and motivate staff to perform their best. Coach and support new and existing Sales Associates. Monitor retail operating costs, budgets and resources. Suggest sales training programs and techniques.

Communicate with clients and evaluate their needs. Handle complaints from customers.

Research emerging products and use information to update the store’s merchandise. Create reports, analyze and interpret retail data, like revenues, expenses and competition. Conduct regular audits to ensure the store is functionable and presentable. Make sure all employees adhere to company’s policies and guidelines. Act as our store’s representative and set an example for our staff. Old Town Mini Mart

Alexandria VA. 2020-Jun 2021-Sep

Store Manager

• Deliver excellent service to ensure high levels of customer satisfaction.

• Hire, train, and oversee new staff.

• Respond to customer complaints and concerns in a professional manner.

• Create business strategies to attract new customers, expand store traffic, and enhance profitability.

• Oversee stuff, make sure shelves are organized.

Amazon Mar 2020-Jun 2022

Shopper Team Member

• Receive orders via phone, select items, message customers if replacement items are needed, and pack the groceries for delivery.

Old Town Shoe & Luggage Repair Alexandria, VA Jun 2016- Mar 2020 Retail, Sales/Customer Service/Computer Problem Solving

● Works as a liaison between clients and team members to understand client requests and deliver proper services.

● Answers phone calls daily to receive client requests.

● Problem solving computer in the company.

● Maintains a clean and organized work environment.

● Program Installations

● Troubleshooting

● Printer installation

Top Services Inc Alexandria, VA Jan 2015-Jun 2016

Cashier/Customer Service

● Responsible for money transfers and cash transactions.

● Providing friendly and efficient customer service to assist clients with any needs.

● Assisting clients with their purchases, questions, and mobile activations.

● Program updates.

● Able to manage FedEx, UPS, and DHL applications. Carlos Rosario Int. Public Charter School Washington, DC Technology Academy Tutoring Jun 2018

● Provides support to peers and leads study sessions in regard to the CompTIA exams.

● Advises Microsoft Office and IT Fundamentals students on proper technology use.

● Works with IT Fundamentals students on how to navigate troubleshooting skills. IT Club Representative Nov 2017-May 2018

● Collaborated with classmates on prioritizing and designating project tasks, while also working independently to ensure responsibilities were completed in a timely manner.

● Explained to students’ appropriate procedures for using different forms of technology.

● Reinforced digital skills amongst staff seeking guidance on troubleshooting. ADDITIONAL SKILLS

● Bilingual: English and Spanish

● Knowledge in computers and technology troubleshooting

● Proficient in Microsoft Office Suite (Excel Sheets, Word, Networking,)

● Knowledgeable at a Beginner Level in Coding (Python)

● Knowledgeable in Hardware and Software

Contact this candidate