Part-Time Property Manager

Stephen C. Lavoie

*** ****** ****

Lincoln, Rhode Island 02865

401-***-**** Cell#

ad5vju@r.postjobfree.com

Employment History:

Planned Environments Corporation (PEC)

*** **** ***** *****, ***coln, Rhode Island 02865

January 2009 – Worked Part Time & Became Permanent Full Time in April 2012 to April 2024

POSITION: Multi-Site Senior Property Manager –

Worked for PEC on a part-time basis on Saturday and Sunday showing units; ensuring unit turns and handling any and all weekend emergency work orders. Worked this part-time position while employed F.T. for TCB below.

Provided management for 8 properties (Section 8/LIHTC & luxury market rentals) consisting of 725 units. Three complexes were strictly luxury market rate properties.

Oversaw administrative/maintenance staff of 7 individuals including annual performance reviews; interviewed, hired and trained staff on office equipment, computer programs and on policies and procedures.

Maximized income through maintaining high occupancy and reducing vacancies and bad debt loss. Improved NOI through revenue maximization and expense controls while maintaining physical assets.

Processed all accounts receivable/payables including posting, coding and approving all payables.

Responsible for rent collections; entry of rent payments into Yardi and scanning bank deposits daily.

Responsible for month-end closings for 5 properties.

Processed bi-monthly payrolls including approving PTO time.

Processed all on-going initial, interim and annual re-certifications for LIHTC and Section 8 units to exceed HUD and Spectrum requirements including maintenance of detailed resident files to exceed MOR requirements.

Processed and resolved all EIV issues; prepared detailed EIV repayment agreements for Section 8 units.

Processed and troubleshoot all issues pertaining to monthly HAP requests and monthly postings of same.

Experienced working with HUD and several housing authorities (RI Housing, Pawtucket & Fall River Housing Authorities).

Opened, monitored and closed work orders; performed daily walk-through of all sites and prepared weekly inspection reports. Involved in nine (9) REAC inspections with scores of 99, 99, 98, 97, 95, 94, 94,92c and 87.

Prepared/processed successful rent increase packages and GR changes in Yardi.

Supervised turnover process (including move-in/out inspections, processing applications/monitoring make ready.

Prepared annual budgets and capital expenditure budgets. Supervised capital improvement projects.

Maintained and updated waitlists. Prepared and submitted successful unit vacancy claims.

Responsible for attending housing court for any and all housing issues for non-compliance or non-payment issues.

Responsible for marketing of properties to build and maintain healthy waitlists (currently 379, 411 and 98).

Met bi-monthly with Owners via Zoom or in person to report on all management/financial site issues.

The Community Builders, Inc. (TCB)

95 Berkeley Street, Suite 500, Boston, MA. 02116

March 2003 to March 2012

POSITION: Multi-Site Senior Property Manager –

Provided management for 6 properties consisting of 575 units of Section 8, LIHTC, 202 and voucher programs. Also provided management for 1 market (family) property consisting of 65 2-bedroom units (Olmsted Commons).

Processed and conducted initial, interim and annual re-certifications for LIHTC and Section 8 units.

Processed monthly EIV reports and resolved any and all EIV income discrepancy issues.

Oversaw administrative and maintenance staff consisting of 17 individuals.

Oversaw all vendor relations for building/grounds work including on-going capital improvement projects.

Reviewed and signed off on purchases and projects below $5,000 level.

Processed monthly HAP requests; worked with housing agencies to increase voucher payment levels.

Attended housing court for non-payment of rent and other non-compliance issues.

Directly responsible for preparing detailed annual budgets; monitored budgets to minimize/explain budget variances.

Prepared bid specifications and negotiated all vendor contracts for grounds, electrical, plumbing and HVAC work.

Responsible for accessing physical condition of properties and recommend capital needs projects. Worked with outside firm to develop detailed Capital Needs Assessment Study (C.N.A.) for three (3) properties (Rise Engineering).

Oversaw $3 million dollar renovation of 65-unit residential complex consisting of extensive exterior/interior repairs. Met daily with vendors/contractors to ensure workmanship was of the highest quality, on budget and on-time. Claim to fame while at TCB is the project was completed on time and under budget by $283,000 which was placed in replacement reserve. Rents were increased by $300 per month per unit excluding utilities with a 100% occupancy rate for 14 months. Hands-on lease-up experience involving three (3) new properties while at TCB. Performed month-end closings for six (6) properties.

L.F. Ramos Medical Associates

85 Livingston Street, Brooklyn Heights, New York 10014

December 1978 to September 2002

POSITION: Office Administrator/Personal Assistant to the CEO/Medical Director –

Provided overall administrative support to the CEO/Medical Director, liaison between CEO and all levels of medical and administrative staff members. Drafted correspondence for CEO signature; appointment management, travel and heavy meeting scheduling. Prepared, approved and submitted all CEO expense reports.

Prepared Board meeting materials, meeting agenda, slides and reports; attended and prepared meeting minutes.

Supervised staff of 31 individuals; processed weekly ADP payroll; wrote/administrated employee performance reviews; interviewed, hired and trained support staff in use of office equipment, word processing software packages and general office policies/procedures. Maintained database for new hires, termination, COBRA/benefits administration, tuition, salary adjustments; maintained personnel records; managed employee health/dental benefit plans.

Oversaw facilities maintenance as well as supervised facilities staff. Purchased office supplies and equipment; reviewed/ processed all accounts payable invoices; monitored budget lines.

Directly responsible for monitoring the intake-process from initial office visit, case file opening, verification of health insurance coverage, employer and third-party payers. Maintained detailed filing systems.

Processed worksheet transcriptions; applied all accounts receivable receipts to patient ledgers; prepared and made daily/weekly bank deposits; maintained and reconciled bank statements. Consistently exceeded all JCAHO accreditation standards/inspections.

Group Health Incorporated (GHI)

330 West 42nd Street, New York, New York 10011

June 1986 to July 1996

POSITION: Part Time Data Entry Evening/Weekend Data Processing Manager (Union 1199)

Duties included overseeing the evening/weekend part-time data entry staff consisting of 120 unionized data entry operators.

Supervised five (5) data entry supervisors responsible for overseeing the daily and weekend operations of the 120 unionized data entry operators in the performance of claims processing.

Union/management representative on all related union issues.

Handled all human resources issues since HR was closed during evening and weekend hours.

Processed weekly ADP manual payroll for 136 individuals.

Processed and approved all vacation and sick time requests.

Oversaw all new hire and data processing training sessions.

Directly responsible for interviewing and hiring part-time data entry staff.

Data entry staff responsible for entering 30% of all claims and/or 40,000 claims per week with a 3% kick out rate.

Educational New York University, New York City, New York 10011

Bachelor’s degree in business administration – concentration in accounting

Johnson & Wales University, Providence, Rhode Island 02903

Associate degree in Hotel/Restaurant Management

Skills: Boston Post, MRI, One-Site Real Page, Yardi, Timberline, PropertyWare, TurboTenant, Buildium

Experienced in LIHTC, Section 8, Home, MRVP, PBV, NOP, Housing Voucher Programs and luxury market units.

Ability to train, mentor and supervise employees. Ability to build a team to achieve/exceed desired results.

Ability to communicate effectively both verbally and in writing.

Proven track record preparing and managing budgets and increasing net operating income.

Experienced with Preparing Successful Rent Increase Packages, special claims and gross rent changes.

Experienced with overseeing all income and expense accounts to maximize operating income.

ARM Certification – IREM (Accredited Residential Manager) – 2017 - TCS Certification - National Center for Housing (Tax Credit Specialist – TCS) 2016 - CPO Certification - NEAHMA – (Certified Professional of Occupancy) 2015 - AHM Certification – Quadel Consulting (Certified Assisted Housing Manager) – 2003

REAC Scores of 99, 99, 98, 97, 95, 94, 94, 92c and 87

Ability to analyze problems and identify solutions, make decisions under pressure, issue clear, concise directions.

Strong organizational skills with the ability to manage multiple properties.

Ability to develop and maintain excellent relations with Ownership, resident(s) and vendors.

References: Personal and Professional References Upon Request.

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