Customer Service Team Leader
Resume:
JESS REDONDO
Sales and Team Lead Professional
CAREER OBJECTIVE
Agile and adaptable team leader with a proven history of prioritizing customer satisfaction and fostering a positive, motivational environment. A dynamic leader who ensures that teams are not only well-trained but also highly motivated to achieve their best performance. Excels at creating structured and efficient processes for daily planning, scheduling, and customer service operations. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction. Seeking a position where I can utilize my skills to help your organization grow. PROFESSIONAL WORK EXPERIENCE
General Merchandiser Team Leader May 2023 - Present Target, CA
Managed and oversaw the Pets, Papers, Chemical Cleaning, Over-the-Counter Medications, Kitchen, and Beauty sections, ensuring optimal performance across departments.
Led the unloading and stocking operations for truck deliveries three times a week, delegating tasks to team members to ensure efficient and organized stocking.
Improved stock replenishment efficiency by 20% by implementing streamlined processes for stocking and inventory management.
Achieved a 10% reduction in out-of-stock items through proactive inventory monitoring and timely restocking, resulting in an increase in sales. Grocery Stocker/Shift Manager Apr 2022 – May 2023
Wholefoods, Campbell, CA
Delivered consistent, delicious food and provided immediate, undivided attention to customers, contributing to a 15% increase in customer satisfaction scores.
Maintained a fresh and appealing display by keeping cases and shelves clean and well- stocked, resulting in an exceptional improvement in product presentation.
Enhanced product freshness and safety by regularly front-facing, checking codes, rotating stock, and removing out-of-date products.
Managed product ordering for the department, maintaining optimal stock levels and reducing stock outs to the minimum.
Assistant Store Manager Apr 2020 – May 2023
Sprouts, Pinole, CA
Served as acting general manager during GM's absence, effectively managing purchasing, inventory, maintenance, and other operational functions.
Hired, trained, scheduled, and managed employees for daily tasks, ensuring smooth front-end operations and increasing team productivity by 15%.
Supervised day-to-day customer service operations, overseeing employees and enhancing customer satisfaction by 20%.
Coordinated with department heads, scheduled shifts, and organized meetings, improving interdepartmental communication and collaboration.
Provided timely, thorough, and thoughtful performance evaluations, contributing to a 30% increase in employee engagement and satisfaction. Floor Manager Jan 2017 – Mar 2020
Mollie Stone's Market, San Francisco, CA
Cultivated customer loyalty and promoted repeat business, leading to a 20% increase in sales.
CONTACT
Phone
ad5vi9@r.postjobfree.com
Address
1750 Stokes St., apt 84, San Jose, CA
EDUCATION
De Anza College
Associate of Arts in Business Management,
Marketing and Related Support Services
Mountain View High School 2001 - 2004
General Diploma in Accounting and
Business Management
RELEVANT SKILLS
Sales and Business Management
Stocking and Restocking
Cash Handling
Inventory Management
Social Media Management
Customer Relationship Management
Customer Service
Conflict Management
Team Leadership
Training and Mentoring
Motivated Team Player
Strong Work Ethic
Safety Compliance
Work History
People-oriented
Time Management
JR
Provided hands-on assistance to customers, accurately assessing their needs and staying informed about consumer preferences, which boosted customer satisfaction scores significantly.
Monitored inventory to identify loss points, maintain clear records, and strengthen controls, resulting in a 12% reduction in inventory shrinkage. Nightshift Manager Jan 2017 – Apr 2019
Berkeley Bowl, Berkeley, CA
Ensured an organized and smoothly running grocery department by managing ordering, pricing, and inventory control.
Managed, motivated, and provided staff with all necessary resources to succeed, leading to a 20% increase in overall team productivity.
Recruited and trained new personnel, adhering to food safety regulations, and maintained a compliance rate of 100% during inspections. ADDITIONAL WORK EXPERIENCE
Dairy Department Manager Jan 2013 – Jan 2017
Food Maxx, Newark, CA
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, and personal customer service. Supervisor - Foods Department Jan 2012 – Jan 2016
Costco, Fremont, CA
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Front End Supervisor Jan 2004 – Jan 2011
Safeway, Santa Clara, CA
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
References available upon request.
Communication Skills
Telephone Management
Microsoft Office Suite
Bilingual in Tagalog
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