Call Center Customer Service
Resume:
KALEESE HOBBS
Oakland, CA, United States 94611
Tel: 818-***-**** / Email: *******.********@*****.*** OBJECTIVE
To obtain a challenging and fulfilling career in a Creative/Fashion driven environment that provides opportunity for professional growth
EXPERIENCE
Williams – Sonoma, Inc.
West Elm – Designer
Sept. 20, 2021 – Present
Custom Interior Design
Interior Decorating
Render Floorpans/Measurements
Mood Boards
Knowledge of Architectural Design Aesthetic
Client relationships
Retail sales of product to meet daily sales goals
(about $5-$8k/day)
Berkshire Hathaway Homestate Companies
July 2016 – Dec. 2019
Call Center/First Report
Face paced- Call Center Environment
Calls per hour accountability
Maintain high level productivity
Use Cisco Phone System
Proficient in Excel, Word, & Outlook
First Report of Injury Intake/Data Entry
Louis Vuitton Corporate
Aug 2015 ~ July 2016
Client Services
Call Center Environment
Fast Paced
Fulfill monthly sales goals
Maintain high level productivity
Place/Handle Client Orders/order issues, repair issues, locate product Inform clients of new product Offer after sales services Use Cisco Phone System
Proficient in Excel, Word, & Outlook
Saks Fifth Avenue
May 2014 ~ Aug 2015
Stylist, Sales Associate
Personal shopping service for customer by appointment Assist customers with special orders Handle customer inquiries by providing product information and processing orders Excellent customer service skills.
Effective time management and prioritization.
2
EDUCATION
EKG Certified (NHA) – 7/5/2023
College of Alameda
Jan 2011 ~ Jun 2014
Apparel Design & Merchandising
Art Institute Los Angeles, Hollywood
Sept. 2008 – June 2009
Fashion Design
El Camino Charter High School
Sep 2001 ~ Jun 2005
Diploma, General education
SKILLS (ADMINISTRATIVE & CREATIVE)
Proficient in performing an Electrcardiogram
Able to Interpret ECG tracings
Qualified to perform ECG monitoring
Excellent Customer Service
Detail Oriented
High End Retail Experience
Excel
PowerPoint
AutoCAD
Adobe Illustrator
Adobe Photoshop
Procreate
3D Home Design
Contact this candidate