Customer Service Representative
Resume:
Rofhiwa Mtshali
Address ** *** ****** *****, **** Manor Durban, South Africa 4091
Phone 072*******
E-mail ad5vhb@r.postjobfree.com
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Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Energy and Library industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Library Assistant position. Ready to help team achieve company goals.
Skills
Remote Office Availability
Customer Relations
Self-Motivated
Team Management
Microsoft Office
Time Management
Planning and Coordination
Work History
2022-10 – 2024-17
Customer Service Representative
Kura SA, Durban
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
2018-05 - 2022-01
Customer Service Representative
CCI South Africa, Durban
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled customer inquiries and suggestions courteously and professionally.
Processed customer service orders promptly to increase customer satisfaction.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
2015-06 - 2015-08
Library Intern
Oceanographic Research Institute, Durban
Organized library catalog, supplies, equipment and records.
Greeted patrons warmly and offered to assist with issues or needs.
Collected and analyzed statistics on program data and usage using Excel.
Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
Kept catalog orderly and updated with latest material additions and removals.
Educated library patrons about policies for checking out materials and using resources.
Tracked loans of media equipment and materials.
Notified supervisors when major equipment repairs were needed.
2013-06 - 2013-08
Library Intern
Siyabuswa Public Library, Siyabuswa
Organized library catalog, supplies, equipment and records.
Greeted patrons warmly and offered to assist with issues or needs.
Kept catalog orderly and updated with latest material additions and removals.
Collected and analyzed statistics on program data and usage using Excel.
Educated library patrons about policies for checking out materials and using resources.
Managed collections of print and electronic data for public and private access via reference and borrowing.
Taught children about library practices via individual and group instruction.
Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Education
2011-01 - 2022-01
National Diploma: Library And Information Studies
Durban University of Technology – Durban
Completed Coursework: Information Retrieval 1, Library and Information Practice 1, Library and Information Technology 1, End-User Computing 1, English, IsiZulu, Human Studies, Literature Studies 1, Psychology in Organizations 1, Library Promotion 2, Information Retrieval 2, Library and Information Practice 2, Library and Information Technology 2, Information Retrieval 3, Library and Information Practice 3, Library and Information Technology 3, Library and information Professional Practice 3.
2007-01 - 2009-11
High School Diploma
Wiggins Secondary School - Durban
IsiZulu Home Language, English 1st Additional Language, Life Orientation, Agriculture, Maths Literacy, Life Science, Geography
Reference
1. Name : Miss Frances Roberts
Position : Former Supervisor
Organization : Oceanographic Research Institute
Contact Number : 031-***-****
1. Name : Mr. Reece Gangaragh
Position : Former Manager
Organization : CCI
Contact Number : 084-***-****
1. Name : Mr. Ayanda Nzimande
Position : Former Manager
Organization : Kura SA
Contact Number : 061-***-****
4. Name : Dr. Athena Rajagopaul
Position : Former Lecturer
Organization : Durban University of Technology
Contact Number : 031-***-****
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