Customer Service Rep.
Resume:
Octavia Tucker
Warehouse Associate
Lithia Springs, GA
ad5vgc@r.postjobfree.com
Assembly line work
Production and shipping
Product inspection and quality assurance
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Idlewild Logistics - Kennesaw, GA
June 2023 to December 2023
Package delivery of up to 250 package's daily. Packing my delivery vehicle accordingly for arrangements to deliver in an orderly manner. Using QR scanner to assure correct location and delivery of package. Customer service as required for certain stops. Meet and greet for pickups. Obtaining safe driving habits. Order Picker/Packer
ResMed - Lithia Springs, GA
August 2022 to July 2023
1. Using RF scanner to scan labels, working in assigned zone in each mods, finding locations and matching item numbers with correct product and locations.
2. Packing boxes and putting them on a conveyor belt. 3. Managing time and production based on priority of each box and or order. Lifting up to 50 lbs, keeping a clean and neat area.
4. Breaking down cardboard.
5. Assuring each box has the correct product and amount of the desired item. 6. Matching lot number, assuring the correct item is in the correct location. Quality Inspector
CKS Packaging Inc - Atlanta, GA
April 2022 to August 2022
Paying great attention to detail, assuring quality on every piece of material, getting rid of any material that has defects and there’s not assure customer satisfaction. Taking the time to properly assess the material for dents, cracks, contamination, and even the tiniest imperfection. Loading the material depending on the proper packaging for the receiving manufacturer. Labeling each box, bag, or pallet with the proper label and description. reporting any consistent damage to quality control and machine operator to ensure that the issue is fixed within a reasonable time for best quality production. Keeping my work area sanitized and cleaned, sweeping my workstation. Cashier
Firehouse Subs - Lithia Springs, GA
June 2021 to April 2022
• Opened and closed restaurant
• Promptly addressed customer and guest complaints
• Welcomed guests
• Answered questions
• Assisted guests in finding or ordering merchandise
• Handled returns and exchanges
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
Customer Service Representative/ Hybrid Remote
J. Crew Group, Inc. - Forest, VA
June 2019 to June 2021
Call Center / Customer Service Rep
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Prevented store losses using awareness, attention to detail and integrity. Prevented store losses using awareness, attention to detail and integrity. Achieved high sales percentage with consultative, value-focused customer service approach. Highly efficient with Microsoft, Chrome, Outlook, ect.
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
• Booked appointments
• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, refunds and customer transactions
• Assisted customers with questions
• Kept records of customer complaints
• Managed customer accounts
• Assisted with technical support duties
• Handled billing issues and order inquiries
• Upselling
• Answering 40+ inbound calls during a single shift as well as outbound calls that required or insisted callback.
Bartender / Wairess
Ruby Tuesday - Bedford, VA
September 2011 to February 2019
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained up to 5 new employees quarterly. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted diners with seating as needed Took beverage orders from serving staff or directly from patrons. Took orders from patrons for food or beverages Washed, peeled, cut, and seeded fruits and vegetables Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff
Assembly / 'Machine Operator / Inventory
Abbott Laboratories - Altavista, VA
August 2004 to December 2006
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assessed work for errors or compliance issues and made corrections and modifications when necessary. Performed and submitted first piece for inspection. Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Adjusted machine feed and speed if machine malfunctioned. Maintained proper stock levels on a line. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Received incoming shipments and reviewed contents against purchase order for accuracy.
Picker/Packer
J.Crew - Lynchburg, VA
June 2006 to October 2006
• Picking and selecting orders for shipment.
• Selecting the correct items from their assigned area and assuring that all items were as labeled by size and or color that the customer desired.
• Assuring quality and specific items were handle with care.
• Processing orders for packaging and delivery.
• Designating all items to the correct area for packaging and labeling.
• Carefully packaging each item in the correct box or envelope for safe transport.
• Correctly labeling each item according to its contents. Education
Bachelor's degree in Cybersecurity
Southern New Hemisphere University - Manchester, NH October 2020 to Present
GED
Central Virginia Community College Lynchburg - Lynchburg, VA 2006
Skills
• Typing (10+ years)
• Customer service (10+ years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Word
• Management
• Time Management
• English
• Machining
• Warehouse experience
• Warehouse distribution
• Assembly
• Freight Experience
• Packaging
• Order Picking
• Shipping & Receiving
• Quality Assurance
• Bartending
• Quality Inspection
• Quality Control
• Manufacturing
• Materials Handling
• Order Picker
• Merchandising
• Pricing
• Computer literacy
• RF scanner
• Order fulfillment
• Delivery Driver Experience
• Logistics
• Inventory Control
• Administrative Experience
• Live Chat
• Upselling
• Purchasing
Assessments
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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