Department Manager Customer Relations

New Rochelle, NY ***** 1-914-***-**** ad5ves@r.postjobfree.com

MARSHAL MANIGAULT

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized management abilities.

PROFESSIONAL

SUMMARY

SKILLS ● Attention to Detail

● Conflict Resolution

● Critical Thinking

● Policy Development

Cross-functional

Collaboration

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● Process Improvement

DEPARTMENT MANAGER 03/2006 to 07/2015

Builders Surplus, Atlanta Georgia

DEPARTMENT MANAGER 09/2006 to 11/2009

Lowes Home Center, Poughkeepsie, NY

OVERNIGHT DEPARTMENT MANAGER 02/1996 to 08/2006

Home Depot, New Rochelle, NY

WORK HISTORY

Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

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● Led a team of professionals to consistently achieve or exceed performance targets. Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

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Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

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Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

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Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.

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Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.

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Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

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Developed and maintained standardized document templates for consistent branding across all company materials.

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Increased team productivity by implementing streamlined processes and effective communication strategies.

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Reduced operational costs through comprehensive process improvement initiatives and resource management.

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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Achieved departmental goals by developing and executing strategic plans and performance metrics.

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New Rochelle High School, New Rochelle, NY

High School Diploma

EDUCATION

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