Business Analyst Scrum Master
Resume:
Ranjini Krishnamurthy
Profile
●Disciplined, highly-motivated, skilled and passionate Business, Product Analyst having performed BA, SM, delivery manager role and also a bit of PO role majorly in financial services sector with a solid project and support background.
●An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen with strong stakeholder management skills
●I have a proven track record of being able to work independently or as part of a team as well as sound knowledge in fields such as gathering requirements, business process mapping and project transitions / migrations (Business / operational readiness) with successful delivery of projects on time along with multi-tasking and managing multiple projects.
●Domain knowledge of multiple industries, such as Finance, Banking, Energy, Insurance, Mortgages, Pensions with very challenging and demanding work environment.
●I am accustomed to working in high-pressure environments, always keen to take on extra responsibilities and achieve professional development.
Career Highlights
●Successful delivery and management of project with budget of over a quarter of a million pounds project
●Strong requirements engineering - Documentation of Business Requirements, Process mapping which provides benefits to the business.
●Process improvement - Workshop facilitation, Mapping operational and business “AS-IS” and “TO-BE” processes and effective root cause analysis
●Skilled in the identification and management of Risks, Issues, Dependencies and Assumptions
●Used agile methodology and Waterfall methodology to extensively engage with SME’s, in order to ensure expectations are managed and tasks are aligned to requirements.
●Have coached the team being a Scrum master and empowering the team to achieve the set goals for the sprint with ensuring the team is shielded from external issues. Done a proxy product owner role and worked as BA cum SM in a hybrid role with ease.
Accomplishments & External Certifications
●PSM1 – Professional scrum master – scrum.org Aug 2019
●Awarded Livewire from Deutsche Bank Production management for Delivery Excellence.
●Awarded Star Performer from HCL for excellent track record, Client Appreciations and delivery excellence
●Rated Outstanding performer (Super Star) for 4 consecutive years and been felicitated by HCL Technologies Ltd, India
●Trained Business Analyst through BA training program conducted by HCL AHBAP (Associate HCL Business Analysis Program & Certification)
●Trained and certified in transition management conducted by HCL TMDC - (Transition Management and Development Center)
●FLAME – (First Leap in Achieving Managerial Excellence) – A Managerial Development Program for all first-time managers to enhance people management and project management skills
●NCFM (National Stock Exchange Certificate in Financial markets) – Financial Markets (India)
●ITIL (Information Technology Infrastructure Library) V3 – Foundation Certification
●Certificate of Investment Banking & Securities Market Operations-Level I &II (THE GLOBECON GROUP)
●Trained under Global Market Consultants sponsored by Deutsche Bank Derivatives
Work Experience
Company
Designation / Role
Client
Business Area
Duration
Pontoon Solutions
Lead Business Analyst
Lloyds Banking Group, Leeds
General Insurance
May’23 - May’24
AND Digital
Lead Business Analyst
Department for Education
Family and Children Portfolio
Mar’23 – May’23
AND Digital
Lead Business Analyst / Delivery Lead
AND Digital
Mobile development
Jan’23-Mar’23
AND Digital
Business Analyst
LBG – Mortgage value stream
Mortgages
Jul’22 -Dec’22
AND Digital
Scrum Master + Business Analyst
LBG – Financial planning and retirement
Scottish widows insurance
Sep’20 - Jun’22
AND Digital
Furlough - Covid
Furlough - Covid
Furlough - Covid
Apl’20 - Aug’20
AND Digital
Product Analyst
Covea Insurance
Insurance
Jun’19 - Mar’20
Co-operative Bank –Manchester (FTC Adecco group)
Lead Business Analyst
The Co-op Bank Plc
Mortgages Services
Jan’19 – May’19
Parental break
Maternity Leave
Parental break
Parental break
Mar’18 –Dec’18
Co-Op Manchester (FTC Adecco group)
Business analyst / Employee Consultant
The Co-op Bank Plc
Regulatory projects
Jun’17 – Mar’18
Career/ Parental Break
Career/ Parental Break
Career/ Parental Break
Career/ Parental Break
Jan’17 – May-17
Computershare (HML)
Business Analyst
Computershare
Mortgage administration
Jun’16-Dec’16
RWE Npower
Business Analyst
Npower (Maternity break from April’15 till Dec’15)
Business Change – Smart metering program
Nov’14- May’16
LBG (Consulting through HYPHEN)
Business analyst / Employee Consultant
Lloyds Banking Group
Cards & ATM
Feb’14-Sep’14
HCL Technologies Ltd
Associate Business Manager
UBS Financial Services Inc
Wealth Management
Mar’12-Jul’13
Senior Business Analyst
HCL Internal Project
Wealth Management & Capital Markets
Apl’11-Mar’12
Senior Business Analyst
Deutsche Bank, Singapore
Investment Banking & capital Markets
Nov’10-Mar’11
Senior Business Analyst / Project Lead
Deutsche Bank, across USA/ UK/ APAC
Investment Banking & capital Markets
Oct’07-Oct’10
Business Analyst / Transition Management
Deutsche Bank, London & DBOI Bangalore
Investment Banking & capital Markets
Jan’07-Sep’07
Derivatives Document Review Analyst
Deutsche Bank, London
Investment Banking & capital Markets Operations
May’05-Dec’06
Lead Business Analyst – Lloyds Banking Group (Day contract inside IR35 – Pontoon solutions) – May 2023 till May 2024
LBG client was looking at making some small changes to the existing online home insurance sales journeys and the aggregator sales journey. As a lead business analyst in the feature team, my role involved gathering and analysis the as -is requirements and work with the UX designers and developers to make necessary changes to the existing journey pages for the sales journey.
●Engage with various stakeholders to gather requirements, perform user story mapping and creating JIRA tickets
●Updating and maintaining the live journey maps, engaging with business reps, and different journeys like retail, telephony, authenticated etc to identify difference in steps for each journey and document
●Help and support the junior BAs in the team with ticket creation, updating documents on confluence, create options paper and perform proper benefit analysis.
Senior Product Analyst / Lead Business Analyst – AND Digital – May 2019 till May 2023
1)Department for Education - Family and Children Portfolio – Mar 2023 till May 2023
As a lead business analyst, I led a discovery phase project for educational health care plan (EHCP) aimed at uncovering the current processes and technology in place for families of vulnerable children to manage their education as it wide varied by local authorities.
●Map out the national landscape of digitization and deep dive into a few local authorities’ efforts to digitize
●Research and analyse what local schools are offering to these vulnerable children
●Review data and engage with key stakeholders to understand end to end process and how internal Dfe teams support the schools.
2)Lloyds Banking Group – Mortgages Value stream – Business Analyst – Jun 2022 till Feb 2023
Project Description: Re-platform Halifax’s Straight Through Product Transfer journey along with the modernization of UI using modern tech and replication existing Birmingham midsires BTL PT journey. Furthermore, deliver a new combined further advance and product transfers journey offering more value to brokers who are the users of the service.
●Facilitate workshops and incubation sessions with various stakeholders to identify pain points and areas of improvement for better service for the users / brokers
●Analyse As-Is process to identify gaps in the current Halifax STPT journey and BM Journey
●Work with UX and UR teams to get the prototype / wireframes on figma board agreed and baselined for MVP based on research questions, problems identified.
●Break down the epic and create user stories and work with development and testing team to make sure the stories are sliced appropriately and the acceptance criteria are clear and achievable in a given sprint.
●Understand Analytics requirements and working with the Analytics team to capture page level, event level tagging for all the new UI pages so as to analyse the user tendency on the adobe analytics dashboard
●Updating artefacts on to Jira and Confluence space so it is easy and handy for all the stakeholders to review and approve the requirements and decisions
3)LBG – Financial planning and retirement Value stream – Scrum Master – Oct 2020 till Jun 2022
Project Description: Modernise tech and UI for the login / logout journey along with holding pages for Scottish widow’s webpage. A key milestone for LBG FP&R lab for new business phase where we rolled out all new versions of the pensions platform to new customers which included 3rd party SSO going live by April 2022.
●Created, owned and prioritised backlog for agile scrum team working with SaFe, agile methodologies
●Facilitate workshops to draw out problem statements and find a solution or work towards breaking down the problem
●Run workshops / walkthroughs with stakeholders while establishing best practices to build data insights to drive decisions and product improvements while also empowering team to achieve the goal
●Promote continuous improvement culture through help supporting development team as servant leader
●Coaching and supporting the team in getting the work done and unblocking issues
●Facilitating and coordinate scrum ceremonies on day-to-day basis and maintain the roadmap, delivery and release plans
4)Covea Insurance – Windows 10 migration – Lead Business Analyst – Aug 2019 till April 2020
Project Description: Migrate all windows 7 users from various workstreams, departments and multi-locations into windows 10 upgrade in a phased approach ensuring it doesn’t impact their day job activities.
●Engage with various departments and understand what are the existing applications that they need to perform their daily activities and capture all the requirements department wise
●Analyzing if the users need an upgrade and a higher end machine and working with the senior managers of the department to get the requirements approved
●Location wise, department wise phased approach to coordinate and facilitate roll out along with working with IT & Testing teams to ensure seamless transition to windows 10 migration.
Lead Business Analyst – The Co-Op Bank PLC ( Adecco Group FTC ) – Jan 2019 – May 2019
Project Description – This NDAd Mortgages services project required the BA to understand the ‘As Is’ from current documentation and scope out the To-BE along with completing a Gap analysis with a detailed design.. A.T.Kearney consultancy were engaged to support the analysis, produce a board pack detailing the findings and to formulate a justified recommendation.
●Understand current 3rd party / supplier contracts and scope out process documentation
●Create and Complete ‘Gap Analysis’ and document impact assessment
●Conducted workshops and one-to-one interviews using checklists with various stakeholders within the business to understand business services and AS-IS processes.
●Providing weekly update to the project team to facilitate project/task management and milestone tracking and Input into the project RAIDDA log
●Mapping processes for various functional areas regarding BAU processes and technology elements
●Prioritise the 3rd party tasks and identify the tasks that are of high priority i.e., MoSCoW rating the tasks. This will help the project identify the significance of these tasks as per the prioritisation.
Business Analyst / Consultant – The Co-op Bank PLC (Pontoon solutions FTC) – Jun 2017 – Mar 2018
Project Description – As a Business Analyst for a large financial services client to deliver large scale regulatory projects (CMA, In Term and End of term mortgage regulatory compliance, Probe – a credit reference agency analysis). My role involved a methodical investigation, analysis, review and documentation of all or part of a specific business process in terms of business functions and processes, application functionality and change recommendations.
●Completed the project Term of Reference (TOR) and conducted Gap Analysis to identify gap in current process in comparison with the regulatory requirements
●Taking responsibility for investigative work to determine business requirements and specify effective Business Requirement gathering and business processes (aligned to a business change program and regulatory specification), through reconfiguration of legacy systems / application.
●Worked alongside Programme managers in the full range of project stages, from pre-project information gathering, through business case, project initiation, design, delivery, and deployment.
●Performed regulatory Analysis to identify the breach of the regulatory requirements, proposed solutions and made recommendations on proposed solutions to the business and delivered the agreed upon improvements in order to achieve compliance solutions.
●Design, update and review of ‘as-is’ and ‘to-be’ business systems and processes
●Work collaboratively with business and technical stakeholders and help towards Decision-making and problem-solving tasks
●Engage with stakeholders at different levels to align the design of the project and to align with the change strategy of the Bank to mitigate noncompliance risk
Business Analyst – Computershare (HML) – Jun 2016 – Dec 2016
Project Description – Worked on multiple regulatory projects as a Business Analyst and the project details are as below -
iBC project was HML core system iConnect a highly configurable and adaptable system with the changes to client calculation methods for monthly mortgage payment calculation. As a BA, my role was to help and implement client payment method changes / switch to adhere to FCA regulatory guidelines.
Ofcom project was to ensure HML adheres to the regulatory requirements on the outgoing calling policies and to have specific caller line identification (CLI) number for each client with reduced abandoned calls to zero. As the project BA, I had to understand how a client specific CLI number can be provided for each client which should be OfCom compliant and also to ensure the abandoned calls are potentially reduced to zero.
●Elicited, documented and defining requirements in an agile environment taking into account the regulatory framework within which it operates
●Conducting impact analysis for client monthly calculation method changes for iBC project and CLI numbers for Ofcom project during the process of identifying and prioritizing requirements
●Demonstrate business improvement tools and techniques including; requirements gathering, facilitation, process mapping, analysis, and continuous improvement
●Analyse and identifying the historical issues and work towards fixing the issue with proper analysis and detailed requirements documentation and approval process.
Business Analyst - Npower – Nov 2014 – May 2016
Project Description – RWE Npower plc is UK-based electricity generator and supplier of gas and electricity to homes and businesses formerly known as Innogy plc. Npower had initiated a phased approach towards installing the Smart meters. My responsibilities include -
●Ensure deployment of change initiatives working with business PMs, appropriate stakeholders to design and realize plan to deliver the regulatory and business requirements
●Help the team and product owner to understand and describe the business domain.
●Responsible for gathering requirements which includes business process designs, impact assessment of all the changes.
●Identify product backlogs and priorities stories, organizing stories, split epics into user stories.
●Running workshops & ceremonies to help elicit requirements, capturing requirements, proposals, working towards delivery of project, minutes of meeting, weekly project status
Business Analyst /Business Consultant – LBG Client ( FTC Adecco group) – Feb 2014 till Sep 2014
The Card Management and Authorization System (CMAS) an in-house developed application owned by Consumer banking & supported by Group IT under the shared services model. CMAS was used to order and manage Debit & ATM cards. PwC was appointed by LBG to conduct an independent review led by LBGs risk division to identify specific resilience risks across the IT architecture and to underpin the in-scope critical economic functions.
●Working on an individual workstream (budget 10m GBP) in a large Resilience programme within the IT function of LBG ( CMAS Re-architecture to High Availability)
●Responsible for setting and agreeing with the senior project management on Terms of reference and plan for the Business Analysis activities on the project including Scope documentation, detailed Requirements, Requirement Traceability matrix, Project Critical Success Factor evidence definition, Uploading BA deliverables in a central repository – RRC (Rational Requirement Composer) & also in Project SharePoint.
●Responsible for liaising with all project stakeholders to produce the appropriate project documentation
●Running workshops & Meetings to help elicit requirements and identify issues and risks
Associate Business Manager – UBS FSI – DRAGON Project – Mar 2012 till Jul 2013
UBS Financial Services Inc.’s (UBS FSI) clients Corporate Employee Financial Services group (CEFS) was a project to provide comprehensive stock benefit plan with recordkeeping, administration, participant support and education services for multi-national corporations and their employees across the globe.
●Working as Associate Business Manager my task involved end to end ownership of HCL’s deliverables and acting as the single point of contact between UBS and offshore HCL teams.
●Handled Application Migration, Transition, Go-live, Support and Implementation.
●Managed and mentored associate and junior BAs to help perform the role and bring them up to speed.
Senior Business Analyst / Product consultant – HCL Capital Markets & Wealth Management Core Business Area, Malaysia – Apl 2011 till Mar 2012
●HCL Tech and SS&C Technologies had entered into a strategic partnership to implement Sylvan a performance attribution product. HCL had organized product training at Kuala Lumpur, Malaysia to product test and prepare documentation on performance attribution and the capabilities of Sylvan product. As a product consultant, I had to prepare product landscaping, creation of process maps at high level and at menu/tab level using MS Visio and a run book with detail of the process flow.
●DB Apex was an Application Rationalization and optimization exercise and was carried out for all Trade Life Cycle applications of Deutsche Bank. My task involved collection of functional data of all the Deutsche Bank applications supported by HCL and classify and map the applications based on the trade life cycle using the functional and technical data. Data collection and classification of applications also involved a detailed study of life cycle of trading application which was part of the exercise.
●Integrated Reconciliation Tool is a HCL Recon product which had to be improvised comparing with the flow and functionality of existing recon tools like TLM, OpenStaars, etc. Proper strategic analysis performed to enhance the existing reconciliation tool and to document the process flow and the tool functionality.
Senior Business Analyst / Transition Manager – Deutsche Bank, Singapore – Nov 2010 till Mar 2011
●Transition applications from Vendor to Loan and Risk IT DB IT, Singapore while interacting with various stakeholders to capture critical applications upstream and downstream services and documenting the information and version controlling for up-to-date details.
●Running workshops to capture information and also to present the finding to the stakeholders in detailed level process maps and other various bank specific documentation templates
●Process Implementation of T24 PWM (Private Wealth Management) IT, from Temenos and to introduce prescriptive model to the existing process of Deutsche Bank T24 Project (Singapore)
Senior Business Analyst / Project Lead – Deutsche Bank USA/ UK/ APAC – Oct 2007 till Oct 2010
Deutsche Bank’s Investment Banking IT team initiated the Leveraged Application Service Rationalization (LASER) Program to provide a uniform worldwide production support and change model framework for business IT applications. As senior BA, my main task was to bridge the gap between transforming the operational model for RTB (Run the Bank) and CTB (Change the Bank) projects for Deutsche Bank by gathering necessary requirements and identify areas that needs change. Through this, I have worked with DB clients from across the globe from different time zones.
Business Analyst / Transition Manager – Deutsche Bank London & Bangalore – Jan 2007 till Sep 2007
Lead the Transition Management Academy working group and was privileged to be associated in the transition / migration activities of projects from HCL back to Deutsche Bank Operations in Bangalore.
●Transition of the Global Equity Derivatives – Documentation Drafting for Deutsche Bank, London (UK) for a period of 8 weeks using structured operating module, interacting directly with Deutsche Bank Relationship Managers, Global Business head and Global Settlements Head
●Process Re-Engineering for Loan Operations, Deutsche Bank AG, through introducing Prescriptive module (process map) to the existing process of Deutsche Bank Loan Operations Back Office
Derivatives Documentation Review Analyst – Deutsche Bank – May 2005 till Dec 2006
Reviewing the Inter-Bank & Corporate Confirmation of interest rate trade confirmations and execute the trades based on Economic and Non-Economic details with reference to ISDA Master Agreement. Preparing Steering Committee reports, Daily MIS reporting and handle Client calls.
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