Store Manager Customer Service
Resume:
Aislinn Drakeford
Charlotte, NC *****
*******.*************@*****.***
An experienced Customer Service Representative, that enjoys interacting with customers. A very organized individual that can maintain and obtain customers for the company. Authorized to work in the US for any employer
Work Experience
Team Lead/Supervisor
WHICH WHICH - Charlotte, NC
August 2022 to Present
I train incoming workers on set up and flow of line. Supervise up 10 people to make sure that maintenance list is complete before relieving them. Rotate other management for breaks. Prepped for shift and during shift if necessary
Security Guard
Allied Universal - Charlotte, NC
May 2022 to July 2022
Watched and observed transit area. Rode train, issued tickets, citations, and warnings. Used radio communications to alert base and officers. Performed safety checks of cats property and buses. Store Manager
Family Dollar - Charlotte, NC
December 2021 to March 2022
I managed a small group of employees. Managed the daily tasks and weekly tasks. Maintained calendar and task that needed to be completed. Reported needs and progress to District Manager. Worked flexible hours due to employee shortage. Assisted other stores with management, freight, organization, planner, and daily functions of the store.
Assistant Store Manager
Family Dollar - Charlotte, NC
August 2021 to December 2021
I manage a small group of employees. I make sure that they complete their daily task before the shifts end. I maintain the store by recovering towards the end of my shift. I open and close my store and multiple locations when necessary. I complete cycle counts weekly and inventory transactions. I also assist the store manager with schematics and placement when changes are necessary. My job overall is to make sure that the freight is on the shelves and that the district is aware of the stores condition daily. Laundry Attendant
Spintastic Laundromat - Charlotte, NC
March 2021 to August 2021
I greeted customers as they entered and exited the premises. Maintained cleanliness of the property inside and outside. Performed multiple smaller duties; cleaned lent trays, washer tops, scrubbed floors daily, cleaned restrooms, dusted fans, maintained pool table and maintenance. I also made service calls when necessary. Performed wash, dry, and fold tickets whether they are same day or 24-hour service. Closed the laundry mat nightly and maintained sales and register counts. Team Leader/Supervisor
Which Wich Superior Sandwiches - Charlotte, NC
September 2019 to April 2021
I train incoming workers on set up and flow of line. Supervise up 10 people to make sure that maintenance list is complete before relieving them. Rotate other management for breaks. Prepped for shift and during shift if necessary. Opened and closed
Cashier
PZA - Charlotte, NC
August 2017 to December 2017
Maintained clean and orderly work and eating areas, prepared pizzas and stromboli's, operated stores that were with the group (Farmer's Market and Pronto), stocked and restocked for shift and next shift, prepped food items for the next shift, served beverage and food items, recorded waste and inventory items for the shift.
Fitting Room Associate
Walmart - Charlotte, NC
September 2017 to November 2017
Maintained clean and orderly work area, Counted customers items and returned unwanted items to correct area, zoned and replaced work area, answered and directed incoming calls to correct department, communicated with managerial staff through walkie, communicated with other employees and customers over the intercom, put away new and old inventory, separated clothing department items. Crew Member
Popeye's - Monroe, NC
November 2016 to March 2017
Maintained clean and orderly work and eating areas, washed dishes that were used daily, operated vat fryers and oven, received cash, debit, and credit card payments, served beverage and food items to customers, stocked and restocked for shift and next shift, counted registers, waste, and inventory, recorded temperature and food count hourly, prepared food items for shift and next shift. Store Associate
BP - Charlotte, NC
July 2016 to August 2016
Maintained cleanliness inside and outside, operated cash register and lottery machine, made deposits during and at the end of the shift, turned off toggles, counted the lottery, registers, and the safe at the end of the night, stocked coolers, freezers, and shelves, counted inventory including tobacco products. Account Specialist
XEROX - Charlotte, NC
May 2016 to July 2016
Answered incoming calls, resolved customer issues, educated customers on policies and procedures, offered company products and services, assisted customers using company online services. Team Member
Burger King - Charlotte, NC
March 2015 to April 2016
Maintained clean and orderly checkout areas and completed other general duties, demonstrated skills in greeting customers, presenting menus, taking food and beverage orders, and expediting them through the kitchen, in-depth understanding of serving food and attending to customers needs, ability to cash out customers, clear and clean eating areas and wash dishes, maintained clean and orderly dining area and restocked the condiment area.
Temporary Contracting
Elite Resources - Charlotte, NC
September 2014 to October 2014
Complemented job training for multiple areas, organized and recorded inventory, scanned and shipped UPS ground packaging, picked customers orders, checked picked orders for completion, cleaned and set- up fair ride, overseen ride for customers safety, picked and pulled orders for company to company sales. Employment Plus Temporary Contracting
Temporary Contracting
Staffmark - Charlotte, NC
August 2014 to October 2014
Charlotte, NC August 2014-October 2014
Built displays and parts for packing, packed displays with the correct product, placed shipping parts on the displays, wrapped, labeled with the shipping label, maintained products that were needed for the project, cleaned working areas for the next shift. Staffmark Temporary Contracting
Charlotte, NC September 2013-November 2013
Put away company merchandise, picked customers orders upon request, packed customers orders, scanned, and placed shipping label to be shipped, maintained clean and orderly work area during the shift and at the end of shift.
Billing Specialist I
Convergys - Charlotte, NC
May 2013 to August 2013
Answered customers calls, received payments by debit or credit, explained customer services and billing statements, changed/added services to customers account, performed simple troubleshooting techniques, transferred/redirected calls for appropriate concerns, offered company products and services when necessary, resolved customer issues, maintained personality and utilized soft skills and empathy during the calls.
Volunteer
Department of Social Services - Charlotte, NC
March 2013 to April 2013
Opened, separated, organized, and date stamped incoming mail, processed returned mail and labeled with the correct district number, assisted with other small duties; such as voter registration, counting mail, and maintaining organization.
Administrative Assistant
Goodwill Industries Southern Piedmont - Charlotte, NC December 2012 to February 2013
Escorted new consumers to the appropriate waiting area, classroom, and computer lab, recorded personal information, work history, progress, and assignments, reviewed and scored daily assignments and assessments, observed consumer computer skills and ability to complete assignments with little to no assistance, utilized fax, copy, scanner and printer. Crew Member
Bojangles - Charlotte, NC
February 2009 to September 2011
Maintained clean and orderly checkout areas and completed other general duties, demonstrated skills in greeting customers, presenting menus, taking food and beverage orders, and expediting them through the kitchen, in-depth understanding of serving food and tending to customers needs, ability to cash out customers, clear and clean eating areas and washed dishes, maintained clean and orderly dining areas and stocked condiment areas.
Packer
SMX Staffing - Charlotte, NC
August 2008 to February 2009
Assembled displays and loaded products into the displays, placed displays in shipping container and marked using identification tags and shipping labels. Cashier/Waitress
Showmars - Charlotte, NC
June 2007 to September 2007
Receive payments by cash or credit cards, took food and beverage orders, tabulated bills using cash registers or calculators, maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping and emptying trash cans, clean, stock, and restock workstations, checked with customers to ensure that they are enjoying the food, service, and dining area, corrected any issues that customers have, cleaned tables or counters after customers have finished dining. Education
Bachelor's in General Studies
ITT Technical Institute-South Campus - Charlotte, NC June 2008 to July 2011
Skills
• Critical thinker, decision maker, problem solver, excellent personal communication skills, adaptable to work environment, friendly, open minded, and very committed to customer satisfaction.
• Food Preparation
• Kitchen Experience
• Food Service
• Microsoft Office
• Food Safety
• Retail Sales
• Food Production
• Food Handling
• Leadership
• Cleaning Experience
• Computer Skills
• Serving Experience
• Cashiering
• Customer service
• Typing
• Restaurant experience
• Supervising Experience
• POS
Assessments
Work Style: Reliability — Expert
April 2020
Measures a candidate's tendency to be dependable and come to work. Full results: Expert
Work Style: Conscientiousness — Expert
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Attention to Detail — Completed
April 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Workplace safety — Highly Proficient
February 2021
Using safe practices at work
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Familiar January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Retail customer service — Highly Proficient
January 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Cashier skills — Expert
January 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Food safety — Proficient
March 2021
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Proficient
Call center customer service — Completed
April 2020
Applying customer service skills in a call center setting. Full results: Completed
Security guard skills — Proficient
January 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Data entry: Attention to detail — Proficient
September 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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