Customer Service Call Center
Resume:
Lakeshia Moore
Elizabethtown Ky. 42701
SKILLS
Customer Service
General clerical
Attention to detail
Managerial experience
Cash handling
Sales (Business to Business)
Food Service/Hospitality
Collections
EXPERIENCE
- ConsumerCellular(Remote) customer service II -06/05/2023 assisting customers with billing issues, accepting payments, Sales, Troubleshooting devices, Activating devices.
TELEPERFORMANCE- Advisor- December 2020- January 2022 At-Home Call Center
Motel 6, Elizabethtown Ky,- laundry attendant
November 15, 2019-Current
Gathering sheets & towels and washing them and getting them ready for the house keepers.
Cleaning rooms if in the event it is needed
Advance America, Shepherdsville, Ky - Manager
November 2016- February 2017
Recruited staff members
Examined, evaluated, and processed loan applications
Evaluated financial reporting for the branch, collection procedures, and made changes to procedures
Networked within communities to find and attract new business
Submitted delinquent accounts to attorneys or outside agencies for collection
American Cash Advance, Hattiesburg, Ms.- Manager
January 2011- February 2012
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
Network within communities to find and attract new business
Submit delinquent accounts to attorneys or outside agencies for collection
Submit delinquent accounts to attorneys or outside agencies for collection
Recruit staff members
Convergys-OlatheKS.-collection agentSept.2007-May 2008
First person collections agent answered calls from the auto dialer about statements and made collection calls for first and second bucket accounts. No more than 90 days delinquent, offering customers payment plans to bring accounts current. Setting up future payments as well.
Dollar General, Hattiesburg, Ms.-Manager
Setting displays
Nightly reports
Weekly payroll
Weekly schedule
EDUCATION
Holmes Community College - General Education Degree -April 1990 Way To Work - Job Readiness - Soft Skills Certificate- November 2018
AWARDS
National Who’s Who Honor Society 1988
Licensed as a professional travel Agent
Specialist in Hawaii,New Orleans, St. Lucia, Disney, Jamaica
REFERENCES
Mike Hall - Goodwill Works Facilitator
1806 Hwy 31 Bypass
Bowling Green Ky. 42101
ad5vch@r.postjobfree.com
Employment skills instructor
Nicole Washington- Motel 6 General Manager
1042 North Mulberry St.
Elizabethtown Ky 42701
ad5vch@r.postjobfree.com
Hollis Cotton- Project co-chairman
Disability rights Laws
3 Charter Oak Square Mansfield Center
Connecticut 06250
ad5vch@r.postjobfree.com
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