Customer Service Inventory Control

Kelly A. Paquette

**** ********* ***** ******** ***, OH 45042

Cell Phone 513-***-****

ad5vc8@r.postjobfree.com

Profile

Over Twenty-five years plus experience in inventory control/management, production scheduling, purchasing, customer service. Excellent written and verbal communications, meticulous, initiative-taker, able to prioritize tasks and deal with more than one task/problem at a time. Experience with Word, Excel, D365, Great Plains, Macola, MAX, Salesforce, Uniscore, SFD, SAP and Coupa.

Professional Experience

Procter & Gamble (contracted through On-Line Design, Inc.) Cincinnati, OH

December 2021 – December 2023

Vendor Manager / Expeditor

Provide international vendor support and facilitates workflow between departments.

Effectively communicates in a large team-based environment.

Create and manage commercial invoices; check products receipts and invoice through SAP and Coupa

Coordinate the movement of materials and parts needed for plants; finds alternate solutions for materials and parts that are unavailable.

Manage over 4,000 kit units / materials coming in and out of the U.S. daily.

Howden Americas Fans, Fairfield, OH September 2020 – December 2021

Inventory Control

Daily inventory activities in current MRP/ERP system to manage inventory levels. .

Cycle counts.

Monitor inventory levels (purchased and manufactured parts).

Investigate inventory errors.

Process manual inventory adjustments.

Processing stock production

Work closely with Material, Production and Warehouse managers to maintain accurate levels of inventory.

Veritiv Corp Fairfield, OH February 2017 – September 2020

Customer Service Professional

Managing accounts in Upper New York and Upper North & East Coast

Handle about thirty specific accounts to include processing new orders all the way through delivery.

Receive orders via fax, email, and phone calls, enter into system, manage direct order items to vendors, handle all follow up calls/emails from customers, sales reps, vendors, etc. on all orders processed.

Current operating systems are MAX, Umicore, Salesforce, CEI and SFD

Bergenfield Containers/Mauser USA, Mason, June 2015 – February 2017

Materials Coordinator

Document, plan, coordinate,

Report activity relating to procurement, receipt, transport, storage, distribution of raw materials to produce steel and fiber containers.

Managed raw steel (40-50,000 lbs. cold rolled steel coils) at third party manufacturer into steel discs used in production of 55-gallon drums, then distributed to four company owned manufacturing plants in the US.

Managed all inventory via excel spreadsheets, balanced monthly and reported to accounting.

Tracked open purchase orders with steel mills such as AK Steel, US Steel, Nucor, etc., expedited movement of material to facilities.

Began implementing moving steel inventory for fiber plant and outside processor of discs onto Berenfield’s operating system Macola.

CR/Redox Brands, Inc., West Chester, OH November 2001 - June 2015

Finance/Office/Inventory Manager

Inventory Control/Reconciliation

Monitor and research all inventory transactions daily.

Process inventory adjustments as needed.

Training MRP processes, add it3ems, BOM’s in GP, manage cycle/physical counts and process (200 FG skews/1900 component items)

During 2013 acquisition set up and migrated new sku’s.

Trained employees’ new locations on inventory system, MRP

New product lines added to inventory Mean Green, Dryel, Roto Rooter, Drain Pro, Private Labels (Kroger, Home Sense 7 Publix).

Office Management Duties

Manage IT issues with outside contractors.

Monitor computers, server, and printer issues.

Building management issues,

Purchase/manage office supplies/ furniture/ telephone/ office equipment.

Duties Prior to 2006 Company Merger Below

Purchasing/ Production & Inventory Control

Sourcing/purchasing of packaging & raw materials of liquid & powder Biz & Oxydol detergent lines.

Source competitive pricing for pkg, raw needs, corrugation, plastic bottles, labels, caps, powder cartons, raw chemicals issue.

Receive/process purchase orders.

Schedule production two manufacturing vendors

Seven sku’s liquid & five sku’s of powder,

Monthly review forecast, monthly sales, & previous year’s sales

Manage production at vendors (qty, delivery, quality issues, etc)

Relieve pkg and raw material and create finished goods.

Manage inventory at manufacturing vendors & company warehouse.

30-45 days finished good inventory level.

Cycle counts daily,

Monthly, quarterly and year end reports monitored for all inventory locations to include production, scrap, shipments.

Back up to Warehouse Manager

Print paperwork for daily shipments; call in trucks for daily pick-ups.

Cover all warehouse duties as needed.

Additional duties

Approving freight bills,

Keeping freight spreadsheet on all shipments,

Posting freight

Invoices in system,

Entering sales order,

Customer service calls,

Tracking shipments to customer

Gruco Inc., Florence, KY October 1999 – November 2001

Office Manager/ Inventory Control/ Purchasing

Manage entire office work for brand new company.

Set up the entire computer system, filing system, accounting.

Issue and receive purchase orders,

Create shipping paperwork,

Invoice shipments.

Payables, receivables, payroll, balancing ledgers, close books each month

Monitor benefits,

All customer service duties,

Monthly inventory reviews

Train new hire in customer service duties.

Anchor Flange Co., Cincinnati, OH August 1990 – October 1999

Inside Sales/ Customer Service/ ISO Auditor/ Inventory Control/ Production Scheduler/ Purchasing Agent (Macola Operating System)

Manage forty top accounts (50% companies foreign accounts).

processing new orders, all returns, all issues for open & closed orders

Sourcing, purchasing, and scheduling raw materials and labor.

Schedule 2-3 daily shifts of 13-20 machines,

Work with shop supervisors daily.

Schedule production of outsourced inventory

Manage inventory levels to 60-day usage,

Weekly check of every finished item

US Shoe Corporation OH September 1984 – August 1990

Joyce & Pappagallo Shoe Divisions – Customer Service

Dr Ilmar Ezis, DDS, Cincinnati, OH June 1979 – September 1984

Surgical Dental Assistant

Education

Madeira High School / Scarlet Oaks Vocational School 1979

References available.

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