Customer Service

KEYUR

PANDYA

Regina, SK S*W *E* 639-***-****, ad5vbh@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Customer Service Associate promotes customer satisfaction through strong engagement and service skills. Focused on handling customer complaints, providing clerical support and collaborating with team members. Competent in job-related software.

SKILLS

Regulatory Compliance

Clerical Support

Team Collaboration

Customer Service

Inbound and Outbound Calling

EXPERIENCE

Customer Service Associate

RONA Home Improvement Regina, SK, Canada

April 2023 - Current

Enhanced customer satisfaction with fast, knowledgeable service.

Handled exchanges, returns and refunds.

Offered customers information about products, services, prices and special offers.

Processed customer transactions according to established policies and procedures.

Interacted with customers, promoting excellent service and experiences to generate repeat business.

Manager Operations

TAM Media Research Pvt. Ltd Vadodara, Gujarat, India

April 2014 - January 2023

Prepared team schedules with focus on maintaining optimal employee coverage for business needs.

Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.

Established clear expectations and objectives for team members and helped each achieve goals.

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EDUCATION

Service Best Online – (Tourism Saskatchewan Canada)

February 2024

Post Graduate Diploma - Business Administration (Symbiosis Centre)

January 2010

Diploma - System Management (National Institute of Information Technology)

January 1996

Bachelor of Commerce (South Gujarat University)

January 1994

High School Diploma (Rajendra Shinji, Vidyalaya)

January 1990

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