Customer Service Front Desk
Resume:
KATIVA PERRY
**** ***** ** ** • Marietta, GA ****0
ad5vb9@r.postjobfree.com
PROFESSIONAL SUMMARY
Experienced and consistently meets and exceeds productivity goals. Proven ability to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
HIGHLIGHTS
● Willingness to Learn
● Clear communication skills
● Time Management Skills
● Trained new employees on point of sale (POS) computers
● Management of customer complaints
● Flexible Scheduling
● Ability to work as a team
● Desire to learn and develop
EMPLOYMENT HISTORY
Alorica Customer Service 6/2022 – Present
Responsible for providing great services to our customers and making sure they are completely satisfied with our services before leaving the call.
Handling Customer Complaints
Making outbound calls
Answering inbound callers
Processing orders and payments
Resolving customers issues
Atlanta Medical Center Front desk 7/2018 – 2020
My duties were to greet our patients as they came into our facility. Provide great customer service, adjust the schedule if necessary
Confirming patients appointment
Evaluate physicians schedule to organize appointments
File and organize documentation
The Bold American Catering Assistant 7/2015 – 2/2017
Responsible for delivering excellent energetic customer service! Complete general customer service duties including inquiry response, problem resolution and promotional suggestions.
● Maintained an accurate call log for daily incoming calls
● Key holder responsible for opening and closing business
● Managed and monitored customer experiences, provided hands on assistance and support
● Obtained, recorded and processed customer information for orders
● Provided customers with information on shipping, pricing and supply
● Developed effective relationships with other department through clear communication
● Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
● Ordered and conducted inventory of food supplies and ensuring that the company’s safety codes and security policy are being maintained
Life University Office Assistant 8/2010-6/2015
Lead daily business office operations and maintain executive schedule. Organize and coordinate office administration and procedures in order to ensure organizational effectiveness, efficiency responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation.
● Planned and organized department and third-party travel, domestic and international, including itineraries, coordinating meetings, and securing visas as necessary
● Responsible for planning and execute all operational and logistics for department projects, organize and implement conferences, internal events and lunch and learns
● Attended board meetings, prepare and provide reports of business management activities, prepare and facilitate presentations and meeting materials
● Handled large volume of telephone and email communications
● Responsible for supporting the finance department including department budget, approve & process purchase orders, travel reimbursement, reconcile and maintain expense reports in accordance with guidelines, and submit invoices
● Directed and coordinated department safety and risk management programs
● Responsible for highly confidential information, maintained personnel records, and department files
● Compiled complex data from several sources of information and prepared complex spreadsheets
● Negotiated contracts and managed relationships with outside vendors as the main point of contact
● Supported Human Resources department, train, manage, mentor and evaluate business office support staff
● Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
Kennesaw State University 5/2009-7/2010
●Responsible for building and fostering relationships with Metro Atlanta Hospitals and clinical agencies for nursing student clinical rotation placement.
● Developed and managed nursing student database for undergraduate and RN-BSN program
● Maintained ongoing communication with clinical agencies regarding required student clinical paperwork
● Adhere to FERPA (Family Educational Rights Privacy Act) and HIPPA regulations
● Assisted with research analyzed data, preparing reports and documents for The Board of Nursing audits
● Developed policies and procedures for Georgia nursing school programs as a member of Georgia Hospitals Association
● Presented at New Student Orientations
● Attended clinical agency annual meetings for updates regarding student and faculty clinical paperwork
● Processed and managed student and faculty immunizations, CPR certifications, criminal background checks and drug screening
● Worked closely with clinical faculty, clinical coordinators and clinical placement coordinator to prepare deadlines and student communications alerts
USPS 2/2005 -4/2009
Responsible for taking credit card or cash payments to get the order processed and ready to be shipped out. Receiving and processing incoming stock and material also picking and filing orders.
●Cash clerk
●Warehouse associate
●Shipping and receiving clerk
.
ACCOMPLISHMENTS
● NEHA Certification 10/2015
● Serv Safe Certification 10/2020
EDUCATION
Graduation: June, 2004 Laura F. Osborn High
General Studies
GPA: 3.5
08/2015-05/2017 Le Cordon Bleu Atlanta GA
Associates of Culinary Arts
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