Customer Service Sales Associate

Debra H. Taylor

***** ********* **. • Geismar, LA 70734 • (c) 504-***-**** • ad5vai@r.postjobfree.com

Summary: Lead Sales Associate and Banking Industry professional that thrives in a fast pace environment with 30+ years of experience. Possesses outstanding organizational, operational and customer service skills as it pertains to this industry. As well as Quality Control and Inventory Auditing Skills with a high attention to detail and accuracy. Education: Accounting

Delgado Community College – New Orleans, LA

Basic Tax Course – Jackson Hewitt

Basic Tax Course – H&R Block

Professional Experience:

02/2016-07/2020 Bank Teller, Regions Bank Gonzales, LA

• Executed customer transactions including deposits, withdrawals, and cashier’s checks

• Recorded transactions by logging checks and preparing transaction reports

• Answered the phones and assisted customers with account related issues

• Retained product and company knowledge to serve as a resource to both peers and customers

• Promoted the banks products and services while assisting with the opening of new accounts

• Completed daily bank tasks with precision and efficiency

• Communicated professionally with other bank team members while keeping customer information confidential

• Assisted Financial Service Specialist’s with customer account research and maintenance 12/1978-01/2013 Lead Sales and Service Associate, United States Postal Service New Orleans, LA

• Handled daily Post Office duties including but not limited to receiving and sorting mail, selling postage, and weighing packages

• Served as a resource to customers regarding postage rates and parcel limitations

• Recorded and balanced cash drawer daily with accuracy and efficiency

• Handled complaints regarding mail theft, delivery problems and lost or damaged mail

• Trained new employees on daily tasks and operational procedures

• Coached team on determining customer needs and cross-selling products

• Assisted with recruiting efforts by reviewing applications and determining the best candidates for interview selection

• Implemented continuous process improvements by identifying the needs of the business

• Answered phones and responded to customer inquiries

• Supported Management with merchandising and display organization Core Competencies:

Customer Service Skills, Inventory Auditing, Cash Handling Skills, Problem Solving Skills, Document Analysis, Correspondence Management, Excellent Verbal, Written and Interpersonal Communication Skills, Time Management and Organizational Skills, Critical Thinking and Analytical Skills, Training and Support Development, Fraud Prevention, Microsoft Suite, Proficiency with PC and MAC

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