Customer Service Forklift Operator
Resume:
Thomas Arnold
Avon, NY
ad5v9y@r.postjobfree.com
SUMMARY
Experience and background in management and warehouse positions: receiving, shipping (domestic and international), certified forklift operator of industrial and commercial parts or supplies, transportation logistics, safety regulations, computers and software. Use specialized software to maintain inventory, manage order fulfillment, ship local or international, communications. Train incoming warehouse staff. Interact with sales department, customer service support, engineers, warehouse staff, department heads, transport companies, truck drivers and customers. Prioritize daily work flow and communicate between departments to maintain the priority of inventory, shipments, deliveries, and freight quotes. Work well independently, and as part of a team, in a fast paced environment with attention to detail and accuracy. EXPERIENCE
Rochester 100, Inc February 2022 – Present
Warehouse Manager, Shipping and Receiving
• Manage, schedule, oversee and perform daily work flow of warehouse shipping and receiving staff including, but not limited to: loading and unloading trucks, reconcile bill of lading, inspect received shipments, stock inventory, perform cycle counts, pull and pack orders, stage orders for pickup and delivery, palletize and shrink wrap shipments/orders, perform periodic inspection of staged orders to maintain proper preparation of shipments
• Conduct team meetings and work with staff to resolve scheduling or interpersonal conflicts
• Interview and approve hire of warehouse staff, particularly temporary summer help
• Train new hires in performing job duties and safety regulations
• Re-designed layout of warehouse stocking system to improve workflow which improved overall order fulfillment time, especially during high sales cycles
• Use shipping/receiving/inventory/stocking/pulling/cycle count/communication management software – Cavallo and SalesPad
• Enter shipment tracking numbers into database and communications to clients pertaining to delivery as requested
• Prepare documentation, maintain records and coordinate logistics for domestic and international shipments
• Daily use of software for UPS, FedEx, DHL, Old Dominion and various LTL carriers for commercial trucking pick-up and delivery
• Interact professionally with truck drivers and transportation companies to coordinate pick-up and delivery of orders
• Communicate effectively with Rochester 100 administration, customer service, engineers and sales departments
• Assist internal Customer Service Representatives with order and inventory questions
• Operate pallet jacks and forklifts
• Work independently using good judgment to prioritize work or solve problems appropriately Imaginant Corporation July 2021 – November 2021
Shipping-Receiving Specialist
• Use Intuitive (shipping/receiving/inventory/stocking/pulling/cycle count/communication management) software; Intuitive is an interface software that manages all aspects of warehouse and order fulfillment, as well as communications
• Enter shipment tracking numbers into database
• Assist customers and sales staff with order questions via phone or email
• Stage orders for pickup and delivery; palletize and shrink wrap shipments/orders
• Prepare documentation, maintain records and coordinate logistics for domestic and international shipments
• Interact professionally with truck drivers and customers
• Communicate effectively with customer service, engineers, repair and sales departments
• Daily use of software for UPS, FedEx, DHL, Old Dominion and various LTL carriers for commercial trucking pick-up and delivery
• Load and unload trucks
• Operate pallet jacks
• Work independently using good judgment to prioritize work or solve problems appropriately ELO Touch Solutions April 2016 – July 2021
International Shipping Associate
• Use SAP software to enter weights and dimensions into database with ship to create shipping labels, domestic and international
• Enter tracking numbers for all shipments into database
• Work with customers via email and phone to solve shipping questions
• Stage orders for pickup and delivery; palletize and shrink wrap shipments/orders
• Interact professionally with co-workers, customers and delivery drivers
• Communicate effectively with customer service, engineers, repair and sales departments
• Prepare documentation, maintain records and coordinate logistics for domestic and international shipments
• Daily use of software for UPS, FedEx, DHL, Old Dominion and various LTL carriers for commercial trucking pick-up and delivery
• Train new warehouse staff on SAP software, and warehouse inventory control and procedure
• Load and unload trucks
• Operate forklift and pallet jacks
• Work independently using good judgment to prioritize work or solve problems appropriately Lenel, UTC Fire & Securities Developers March 2006 – April 2016 Shipping and Receiving Specialist
• Maintain and manage inventory received, and shipped for (2) locations: Lenel warehouse in Pittsford and leased space at C & M warehouse located at Kodak, Rochester
• Generate end of day report utilizing ORACLE (previously JD Edwards)
• Manage daily cycle counts
• Accurately receive incoming purchase orders
• Stage orders for pickup and delivery; palletize and shrink wrap shipments/orders
• Interact professionally with truck drivers and co-workers
• Use UPS, FedEx, C & M for commercial trucking pick-up and delivery; solid understanding of UPS and FedEx shipping software
• Prepare documentation and coordinate logistics for domestic shipments
• Communicate with sales and engineering departments
• Train support staff for receiving
• Receive, rotate, transfer stock
• Load and unload trucks
• Utilize Microsoft Office software and Outlook
• Work independently, and in team environment, to prioritize work or solve problems appropriately RERO Industrial Electrical Supply Distributors June 2001 – March 2006 Receiving Clerk
• Load and unload trucks
• Managed reports using software and computerized inventory system
• Inventoried product
• Operated forklift (certified) and pallet jack daily
• Staged orders for pickup and delivery
• Interacted professionally with truck drivers and co-workers
• Used UPS and FedEx for commercial trucking pick-up and delivery
• Worked closely with Will-Call
• Picked and packed inventory for shipping
Past positions include:
Walmart Superstore, Henrietta
Stocking/receiving clerk
Received inventory from loading dock; stocked shelves; used pallet jack American Airlines and Page AvJet
Managed and trained staff; drove tugs; taxi planes; load and unload luggage; refuel airplanes Assistant Manager/Bartender
Responsible for managing cash drawer and reconciliation at end of shift; training new bar staff; supply and liquor inventory; securing the property end of night; night deposit to bank
EDUCATION & CERTIFICATIONS
Honeoye Falls-Lima Central School Graduated, General Education Forklift Operator Certified
OSHA / ACE Certified
CPR & First Aid Certified
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