Ux Designer User Experience
Resume:
STEVEN CROSS
LinkedIn: LinkedIn.com/in/stevenrcross
Portfolio: StevenCross.design
Email: ad5v9v@r.postjobfree.com
Fairfield, CT
SUMMARY
●15+ years’ experience as a UX Designer focused on enterprise-level interactive applications for web, desktop and mobile devices.
●Extensive expertise in user research, design thinking, information architecture, iterative wireframing, prototyping, and usability testing.
●Designed and developed iOS iPadOS app that reached the number one position on Apple’s ‘Best Selling Paid iPad Entertainment Apps’ chart.
●Master’s degree from the renowned Interactive Telecommunications Program at New York University’s Tisch School of the Arts.
PROFESSIONAL EXPERIENCE
Shifting Blue Fairfield, CT
Founder / Product Designer / Developer Dec 2014 - Present
●Conceptualized, designed and developed 17 iOS and iPadOS apps that were successfully submitted for distribution and sold on the Apple App Store.
●Designed and developed the ‘Santa Tracker’ holiday app which reached the number one position on the ‘Best Selling Paid iPad Entertainment Apps’ chart.
●Led usability and UX/UI design consulting services offered to clients ranging from small startups to Fortune 500 corporations.
Wild Fork Foods (Alpine Solutions Group) Remote
User Experience Designer Jul. 2022 - Nov. 2023
●Designed B2C eCommerce user experience for the responsive, browser-based online shopping platform of the largest meat packing company in the world.
●Led user research and usability testing sessions to identify customer requirements and pain points within the online shopping experience and used the results to improve product search/browsing, shopping cart and checkout functionality.
●Used Figma on a daily basis to deliver wireframes and high-fidelity user interface prototypes to support A/B testing and new feature development.
●Improved design consistency and reduced development time by implementing a Figma-based design system and an associated library of UI components for UX design team members.
CVS Health (Insight Global) Remote
Experience Designer Aug 2022 - Apr 2023
●Designed and implemented new features and functionality to enhance the CVS Heath Portal customer experience.
●Led remote ideation sessions, carried out competitive analyses, created and delivered wireframes and prototypes of varying fidelity in support of the discovery and design process for new portal features.
●Documented final design specifications using Figma and delivered both wireframes and high-fidelity user interface prototypes to development teams.
Verizon Communications (Brixton Group) Remote
Senior UX Designer Mar 2021 - Jul 2022
●Merged and redesigned two legacy systems into a single unified tool that provides mission critical dashboard functionality within the Robotics Processing Automation Center of Excellence.
●Led project requirement definition and documentation through interviews and field studies conducted with stakeholders and end users.
●Led an iterative wireframe and prototype review process, using Adobe XD and Sketch, to validate and refine design decisions, resulting in final specifications for the development team.
Avenu Insights & Analytics Centreville, VA
User Experience Designer May 2019 - Dec 2020
●Designed user experience and interface for public facing government SaaS web applications by using Adobe XD, Axure and Sketch to create wireframes and high-fidelity prototypes based on field studies and interviews with existing customers and stakeholders
●Established new visual designs for SaaS products by leveraging existing brand guidelines and design patterns.
Best Buy (Wipro) Minneapolis, MN
User Experience Designer Feb 2019 - May 2019
●Designed user experience for mission critical B2B portal and tools.
●Created and delivered wireframes and high-fidelity user interface prototypes using Axure, Sketch, and Invision.
Apple (Wipro) Sunnyvale, CA
User Experience Designer Oct 2018 - Feb 2019
●Created a series of high fidelity user experience prototypes for a new portal and tool set being introduced to support the onboarding of new Apple resellers.
●Created wireframes and high-fidelity user interface prototypes using Axure and Sketch.
Cisco Systems (QSolv) San Jose, CA
User Experience Designer Feb 2017 - Aug 2018
●Improved usability of Cisco Support Services’ public-facing trouble reporting web app, technical document library, and search tools using a design process centered on the iterative creation and review of wireframes and high-fidelity user interface prototypes created using Axure, Sketch, Invision and HTML/JS/CSS.
●Partnered with UX researchers to create high fidelity prototypes for user testing.
Unicom Global (Mainz Brady Group) Campbell, CA
Senior UX Designer Nov 2015 - Oct 2016
●Designed user experience and interface for the web, desktop, and native mobile app front-ends to the Memeo C1 secure, enterprise cloud storage service.
●Created wireframes and high-fidelity user interface prototypes to define functionality and drive web, iOS, Android, macOS and Windows development.
●Designed brand-consistent color schemes, icons, and other visual assets for all supported platforms.
North American Power (Crossfire Consulting) Norwalk, CT
Senior UX Designer Mar 2014 - Sep 2015
●Led requirement identification, UX design and prototype development activities for internal call center tools and public facing web applications and services including new customer onboarding and self-service customer account management.
●Created site map, wireframe, and user journey / application flow documentation to define functionality and drive development for both new services and the redesign of existing services.
●Designed and developed multi-level marketing app for iOS and Android platforms.
Thomson Reuters New York, NY
Senior Software Engineer Dec 2011 - Mar 2014
●Collaborated on front-end development of corporate site and internal web applications using HTML / JavaScript / CSS.
●Ensured that UX focus was maintained throughout the software development lifecycle by serving as primary point of contact between software development, user experience and visual design teams.
Verizon Communications New York, NY
Software Developer / UI Specialist Jan 2002 - Dec 2009
●Led design team responsible for developing, documenting, and maintaining design standards for web-based Verizon Wholesale portal.
●Led initiative to implement W3C standards for document structure and presentation across Verizon Wholesale portal.
●Led effort to improve user experience / usability of data-centric applications by extending the use of enhanced / rich browser-based presentation technologies.
marchFirst New York, NY
Director, Information Architecture Mar 2000 - Jun 2001
●Directed information architecture practice, UX research and user interface design teams.
●Defined core application functionality and developed site architecture, navigational schema, and interaction designs for complex web-based projects for Fortune 500 clients.
●Designed and developed wireframe and functional user interface prototypes.
EDUCATION
New York University, Tisch School of the Arts
Master’s degree in Interactive Telecommunications
McGill University, Montreal QC
Bachelor of Arts degree in Psychology
TOOLS
Axure, Adobe Creative Suite (including Photoshop & XD), Balsamiq, Figma, Hotjar, Invision, Miro, Optimizely, and Sketch
LANGUAGES / FRAMEWORKS
CSS, HTML, JavaScript, jQuery, Objective-C, SwiftUI
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