Customer Service Representative

JOSE GARCIA

**** **** **** ****, *** C DALLAS, TX 75203-3842 Phone: 469-***-****

Alt Phone: 214-***-****

Email: ad5v9t@r.postjobfree.com

Objective

Dedicated Customer Service Representative, providing skills to prioritize and multitask in a fast-paced working environment. Successfully working as part of a team to reach personal and business goals, known for successfully handling a diverse type of callers. Communicative customer service professional, motivated to maintain full customer satisfaction and contribute to the company success. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand

Ability Summary

Enthusiastic to begin as soon as permitted

Employment History

05/2023 - 03/2024 Remote Customer Service

H&R Block, Dallas, TX

Work form home CSR for HR Block, answered inbound callas and assisted the client with any question regarding their taxes, looked up amounts and fees, helped maneuver the phone app and escalated calls as needed and set appointments

05/2020 - 02/2023 MACHINE OPERATOR

BRIDGEWORK PARTNERS LLC, Dallas, TX

Operated Rollem cutting machine i made sure the blades where correct I loaded the paper with a pallet turned on the machine made sure it cuts the corners and card correct and straight then it goes to second machine which wraps it called ME there i changed the plastic and jams and the heat then it goes to the sorter. I checked my product and ran a report at the end of the day/

Education History

CNA

Vocational School Certificate CE Global, Garland, TX

General High School Curriculum

High School Equivalency Diploma

Moises Molina High, Dallas, TX

Occupational Licenses, Certificates and Training

01/2022 Machine Operator Cartamundi

05/2006 CNA

CE Global

05/2001 High School Diploma

Moises Molina High

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