Supply Chain Customer Service

RENATE WILLIAMS

912-***-**** ad5v99@r.postjobfree.com Douglas, GA

linkedin.com/in/renee-williams

Dedicated Supervisor with over 20 years of applicable retail experience, including 7 years in a proven supervisory role. Possess excellent communication skills and exudes proficiency in directing associates to maintain high customer standards. Ensures the efficiency of marketing and sales, while utilizing technology to maximize branding potential. Cultivates a spirit of collaboration among associates and consistently aims to increase productivity. Maintains adaptability to manage multiple duties and competing deadlines. Demonstrates knowledge and proficiency in understanding Profit and Loss (P&L) to enhance strategic planning. Known for throughout the Walmart Corporation for strong interpersonal and customer service skills. Remains eager to meet business objectives/goals within the retail industry.

Work Experience

Supply Chain Leader

Walmart Douglas, GA 10/2022 to Present

•Managed end-to-end supply chain processes, while responding to escalations of daily issues and directing resolutions. Efficiently determined inventory goals and risk management objectives; exceeded Supervisor expectations over 4 peers.

•Fulfilled Store Manager’s protection efforts, while eagerly contributing to the development of safety measures. Effectively communicated and delivered innovative ways to reduce mishaps; resulted in 0 accidents throughout a 36-month period.

•Implemented process improvement measures and displayed sound judgment, while maximizing the use of re-usable packing material. Sought ways to improve service levels and reduce process waste; saved over $70K excess material.

•Provided valuable field-level guidance to suppliers and transporters, while communicating operational expectations. Ensured the timely and proper fulfilment of over 10K store orders monthly; scored above 98% on 5 quality inspections.

•Developed organizational initiatives to improve supply chain proficiencies in different departments. Trained 11 personnel on clearing conveyor systems and preventing freight damage; reduced cost to product and item loss by 20%.

•Conducted performance reviews of 8 Merchandising Departments and 2 Distribution Centers, while exhibiting strong leadership abilities. Took pride in resourcing over 200 teammates; received Employee of the Month twice in 1 year.

•Served as the main point of contact for +30 external partners, while overseeing relationship agreements and communicating expectations; ensured Walmart Associates provided quality service to over 100K consumers.

•Led audit processes to ensure compliance with company standards. Utilized quarterly scorecards to measure and correct department performance; always recommended policy modifications to ensure 100% fulfillment of the Director’s goals.

CAP 1 Associate

Walmart Douglas, GA 06/2022 to 9/2022

•Executed the flawless setup of product displays, item racks, and merchandising units, while ensuring the strict adherence to guidance, instructions, and timelines; commendably maintained the organization of over $1B worth of equipment.

•Utilized inventory management systems to analyze data, while consistently seeking ways to improve areas of operations. Eagerly shared information related to inventory and storage; completed +50 bin audits monthly with 100% accuracy.

•Provided exceptional customer service, while seeking to understand and address member needs. Continuously offered guidance on item locations and self-service technology; effortlessly promoted company services and over 1M products.

•Conducted safety sweeps and enforced forklift spotting protocols, while overseeing hazardous materials. Adhered to company standards and promptly reported safety concerns to Managers; prevented over $2M in injury compensation.

•Maintained sales floor and merchandise presentation according to company guidelines. Ensured the proper zoning, stocking, organizing, and cleaning of product displays; contributed to the successful marketing of +500 items daily.

•Assessed and removed damaged items from assigned areas, while demonstrating keen attention to detail. Effectively handled impaired goods and fragile merchandise; accurately verified information for +6K tons of freight with 0 flaws.

•Fulfilled over 80 club pick-up orders daily, while assisting with item picking and staging. Implemented procedures and communicated effectively with customers; followed up on invoices and service charges for over $10K worth of product.

•Monitored and upheld food quality standards, while overseeing product rotation, sanitation, and code dating. Enforced recall procedures and sustained promotional displays; ensured 100% accuracy of food safety and health compliance.

Overnight Modular Team Associate

Walmart Douglas, GA 12/2021 to 5/2022

•Organized designated products according to merchandising guidelines. Skillfully arranged product displays and assured appropriate price labeling; elevated shoppers experience and maintained a 97% customer satisfaction rating for 2 years.

•Supported company policies, procedures, and ethical standards, while actively participating in daily business operations. Engaged in reviewing and completing modulars to enhance efficiency; scored 98% ratings on 6 impromptu inspections.

•Monitored shelf stockage in 7 departments, while inventorying high demand items. Maintained backroom standards to facilitate freight processing and determined replenishment needs; maintained 100% availability of over 400 products.

•Collaborated with managers, colleagues, customers, and partners to meet deadlines. Completed assignments by utilizing resources and communicating progress; assured the completion of prioritized taskings atleast 14 days ahead of schedule.

•Displayed customer-centered attitude, while encouraging peers to exceed customer expectations. Used critical thinking and embraced digital tools for enhanced job performance; developed a $1.2M company-wide rewards/bonus program.

•Exhibited judgment and effective decision-making by adhering to policies and involving relevant parties. Always took responsibility for work planning and improvement; led sales team to perform 28% higher than 2 neighboring stores.

•Utilized computers, telecommunications equipment, and other communication tools proficiently. Efficiently interpreted and shared information concerning demands for high-value products; enabled store to generate $22M in annual revenue.

•Operated motor vehicles and large equipment safely, while certifying 4 other Team Associates on 10K Forklifts. Eagerly trained peers on preventative maintenance checks; successfully maintained material handling equipment valued at $1M.

•Exemplified proper stocking and receiving procedures, while ensuring goods' security and quality. Maintained excellent inventory practices to control shrinkage and uphold optimal in-stock levels; maximized $3M worth of product inventory.

•Displayed physical agility by reaching and lifting merchandise weighing up to 50 pounds, while eagerly assisting 7 store departments with restocking operations; orchestrated the successful transport and stockage of over 20K items per shift.

CAP 1 Supervisor

Walmart Douglas, GA 02/2019 to 11/2021

•Demonstrated a holistic approach to store operations, while exhibiting a total store mindset for improved performance. Thoroughly maintained daily functions and operational standards; inventoried and accounted for +40K items with 0 loss.

•Cultivated a spirit of collaboration and teamwork among associates. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked; resulted in 10% increased productivity within 30 days of assignment.

•Evaluated store performance and incorporated feedback to implement improvement plans. Was selected over 4 peers to conduct training for 8 new employees; enabled the seamlessly processing and shipping of repair parts valued at $80K.

•Responded to customer inquiries and delivered appropriate information after carefully researching issues; Instituted new methods to accelerate the processing of 376K requisitions; received recognition for reducing process by 6 hours.

•Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels, and poor placement of merchandise. Fostered a culture of high standards; earned a selection over 8 peers to serve at a higher level.

•Provided valuable guidance, feedback, and drove overall team growth. Motivated team to complete orders with accuracy, while verifying merchandise price and quantity; resulted in 1 teammate earning recognition as Employee of the Year.

•Actively engaged with associates, while listening to their ideas, questions, and concerns. Always took prompt actions to evaluate talent within the team, while recommending appropriate staffing levels; improved human capital rates by 25%.

•Defined and reinforced the vision of effective teamwork for the team lead role, while ensuring its consistent execution. Applied quick thinking abilities and sound leadership; consistently earned recognition over 3 other Supervisors.

•Enforced safety rules and local policies to protect employees, while minimizing company liability. Implemented risk management procedures and developed plans to incentivize personnel protection; reduced accidents/mishaps by 8%.

•Responded to customer inquiries and delivered appropriate information after researching issues. Applied problem-solving skills to address challenges and ensured smooth operations; always adhered to 100% of Walmart's guidelines.

•Displayed flexibility, while working non-traditional hours to include overnight shifts. Conducted in-store development activities and strategically organized supply chain movements; enabled the earning of +$400K in holiday revenue.

Stationary/Fabrics/Crafts Department Manager

Walmart Douglas, GA 11/2016 to 01/2019

•Pursued revenue generation opportunities, while keeping department on target to meet goals. minimized waste and improved performance goals through effective strategies; exceeded performance goals with a 2.6% increase in sales.

•Oversaw storewide merchandising benchmarks to maintain operational excellence. Communicated effectively with associates and always provided exceptional customer service; received recognition from Store Manager over 3 peers.

•Executed targeted merchandising and promotional plans to meet department sale goals. Addressed issues promptly and ensured consumer satisfaction; resolved complaints with 100% approval, resulting in $0 loss to revenue for over 2 years.

•Clarified tasks, sat priorities, and delegated work to associates. Made a genuine and continuous effort to understand team strengths; facilitated competence and maintained a 100% commendable rating for 4 consecutive inspections.

•Demonstrated a strong commitment to work 40 hours per week. Upheld flexibility to work additional hours during increased business activity and in the absence of leaders. Flawlessly served over 200hrs in management-level positions.

•Worked closely with sales associates to complete tasks, while training others in current procedures. Fostered a positive work environment and consistently led by example; enhanced the quality of work by developing 12 new employees.

•Collaborated with supply chain stakeholders and jewelry suppliers to align sale profits. Successfully oversaw shift overstock, restocking, and inventory control with each Walmart housing $4M of inventory; resulted in 0 loss.

•Displayed proficiency in understanding Profit and Loss (P&L), while planning to meet strategic goals. Made sound recommendations to address conflict and eagerly developed resolutions; reduced supply chain disruptions by 10%.

•Researched and analyzed root causes of return-related issues. Showcased exceptional customer service skills. Effectively interacted with Managers to resolve problems; represented Walmart’s commitment to customers with 100% accuracy.

•Utilize excellent organizational capabilities and time-management skills. Effectively planned daily tasks and managed major in-store reassignments of high-valued items inventory; optimized department’s operational performance by 33%.

SECOND SHIFT STOCKER WALMART/Douglas, Ga August 2014-November 2016

Comply with company policies, procedures and standards of ethics and integrity by implementing related action plans.

Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions and correcting shelf capacities.

Complete work assignments in a timely manner using policies, data, and resources. Collaborate with managers, co-workers, customers, and other business partners. Carry out tasks, communicating progress and information, determining and recommending ways to address improvements and opportunities as needed.

Maintain merchandise presentation by stocking and rotating merchandise; removing damaged or out-or-date goods; setting up and cleaning, organizing product displays; signing and pricing merchandise according to company policies and procedures; securing fragile and high-shrink merchandise.

Maintain area of responsibility; recieve and stock merchandise through facility; maintain backroom by following company safety, cleaning and operating procedures.

Help ensure the proper execution of customer inventory flow process.

PHOTOLAB TECHNICIAN FEBRUARY 2001-DECEMBER 2007

Renate Williams/Douglas, Ga

Support store operations by executing daily workload and processes by following One Best Way (OBW) standards and procedures, participating in team meetings.

Providing customer care and giving a positive attitude, taking care of each individual need and providing feedback.

Proper maintenance on machines weekly/monthly to ensure services are exceeding customer expectations.

Stock and rotate freight, manage order flow from kiosk, websites, mobile, 3rd party applications, assembles merchandise for customers; selling, activating and processing items requiring specified paperwork where applicable.

JEWELRY DEPARTMENT September 2000-December 2000. Renate Williams/Douglas Ga

Retail Associate:

Maintain inventory, counting all layaway merchandise in safe, logging all layaway and keep updated.

Provide customer service and perfect execution of customer inventory flow, maintenance of backroom standards, the correct processing of freight and the readiness of backroom for incoming freight. Stock/fill outs and lows. Maintain safe and clean work environment for co-workers and customers.

Carry out any and all tasks given by management and report any opportunities.

Apply One Best Way (OBW) process and procedures to ensure all tasks are honest.

Skills and Competencies

Logistics Management – Customer Service – Supply Chain Operations – Project / Program Management –Sales

Freight Handling – Inventory Procedures – Workforce Training & Development – Merchandise Presentation

Effective Communication – Team Building – Risk Management – Problem Solving – Decision Making - Ethics

Technical Knowledge

Microsoft Office to include MS Excel, PowerPoint, Outlook, & Word – Inventory Management Software – Material Handling

Equipment (MHE) – Profit and Loss (P&L) – Hazardous Material – Policies and Procedures Implementation – High Value Items

Performance Goals – Performance Reviews and Evaluations – Procurement and Requisition – Strategic Planning

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