Experienced Bilingual Food Server
Resume:
Natalie Ramirez Cheerful food service professional, offering
experience in fast-paced diner and short-order
restaurant settings. Promotes customer comfort
and enhanced experiences by answering
questions and responding to concerns.
Maintains service standards and follows safe
service regulations. Always ready to help team
members by taking on additional tasks.
Contact
Address
Las Vegas, NV, 89108
Phone
ad5v97@r.postjobfree.com
m
Core Qualifications
Bilingual in
Spanish and
English
Guest relations
management
Restaurant procedures
knowledge
Food service background
Cash handling
Passion for customer
satisfaction
Staff Management
Staff Scheduling
Teamwork and
Collaboration
Experience
Food Server
International House Of Pancakes, Las vegas, NV
Communicated with kitchen staff clearly and
accurately to deliver meals within desired
timeframes.
Elevated customer satisfaction through
followup and enthusiastic customer service.
Kept updated knowledge of menu and
promotions, recommending specific items
according to preferences and food allergies.
Documented orders accurately to track sales
and properly bill guests.
Restocked supplies during downtime to
continue meeting customer demand for
products and services.
Participated in training and development to
stay updated with company policies and
procedures and improve customer service
skills.
Maintained order efficiency and accuracy
through clear communication with kitchen
staff, earning numerous recommendations
from satisfied customers.
2021-02 -
Current
Restaurant Front of House Manager
Applebee's Grill + Bar, Williston, ND
Adhered to safe work practices, food safety
regulations, and corporate guidelines.
Maintained positive team environment by
2019-09 -
2019-12
encouraging teamwork and respect in
accordance with company mission.
Managed day-to-day FOH operations to drive
quality, standards, and meet customer
expectations.
Addressed guest concerns and resolved all
issues to guests' satisfaction.
Demonstrated leadership by keeping up with
cleanliness and organization and delegating
roles to employees.
Analyzed customer feedback and
implemented strategies to improve customer
satisfaction.
Resolved guests complaints while maintaining
positive customer environment.
Kept facility compliant with health codes,
sanitation requirements and license
regulations, alleviating potentially heavy fines.
Food server
Applebee's Grill + Bar, Williston, ND
Kept updated knowledge of menu and
promotions, recommending specific items
according to preferences and food allergies.
Followed food safety and sanitation guidelines
to prevent foodborne illnesses and promote
customer health and safety.
Handled special requests from guests to build
positive relationships by meeting off-menu
customer needs.
Learned and followed local alcohol laws to
keep restaurants compliant with laws and
regulations.
Addressed customer complaints quickly and
professionally to avoid negative reviews and
loss of business.
Documented orders accurately to track sales
and properly bill guests.
Practiced good time management to deliver
customers' prepared orders quickly and
accurately.
2019-01 -
2019-09
Food Server
Dennys Restaurant, Vernal, UT
Elevated customer satisfaction through
followup and enthusiastic customer service.
Kept updated knowledge of menu and
promotions, recommending specific items
according to preferences and food allergies.
Maintained order efficiency and accuracy
through clear communication with kitchen
staff, earning numerous recommendations
from satisfied customers.
Collected payment for food and drinks served,
balanced cash receipts and maintained
accurate cash drawer.
2014-01 -
2018-12
Restaurant Manager
Dennys Restaurant, Vernal, UT
Oversaw front of house personnel to maintain
adequate staffing and minimize
Effectively managed payroll and timekeeping,
and paperwork for new hires and terminations.
Quickly identified problem situations and
skillfully resolved incidents to satisfaction of
guests.
Promoted positive atmosphere and went
above and beyond to guarantee each
customer received exceptional food and
service.
Handled escalated customer concerns with
speed and knowledgeable support to achieve
optimal satisfaction and maintain long-term
loyalty.
Managed staff schedules and maintained
adequate coverage for all shifts.
Reduced inaccuracies by carefully counting
cash and keeping meticulous records of
transactions.
2014-01 -
2018-12
Education
Restaurant Hospitality
American Public University System - Online
2022-03 -
2023-07
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