Shift Manager Sales Associate
Resume:
JAXAYRA
VILLALTA
********.**@******.***
Jurupa Valley, CA 92509
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
PROFESSIONAL SUMMARY
Victoria Secret - Sales Associate
Ontario, CA • 10/2023 - Current
Taco Bell - Shift Manager
12486 Limonite Ave, Mira Loma, Ca 91752 • 04/2022 - 10/2023 WORK HISTORY
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Helped customers locate products and checked store system for merchandise at other sites.
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• Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.
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Managed returns, exchanges and refunds in accordance with store policy.
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Answered customer questions about sizing, accessories, and merchandise care.
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Solved customer challenges by offering relevant products and services.
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Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
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Assessed customer needs and utilized suggestive selling techniques to drive sales.
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Engaged in friendly conversation with customer to better uncover individual needs.
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• Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
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Maintained up-to-date knowledge of store sales, payment policies and security standards.
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Trained and mentored new employees to maximize team performance.
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Kept employees operating productively and working on task to meet business and customer needs.
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Supervised employees and oversaw quality compliance with company standards for food and services.
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Worked closely with team members to schedule breaks and shifts to meet state regulations.
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• Team Development
SKILLS
• Inventory Control
• Training and Mentoring
• Accurate Money Handling
• Flexible Schedule
• Decision-Making
• Operations Management
• Energetic and Enthusiastic
• Handling Customer Complaints
• Relationship Building
• Cash Handling
• Mentoring and Coaching
• Schedule Management
• Documentation and Reporting
• Punctual and Reliable
• Opening and Closing Procedures
• Inventory Controls
• Team Development
UEI College - Downtown, Riverside,
US
Riverside, CA • 08/2022
BSBA: Business Administration And
Management
Jurupa Valley High School
Jurupa Valley, CA • 07/2021
High School Diploma
EDUCATION
Extracurricular Activities:
[Activity]
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• Awarded [Award Name]
• Elected Captain of [Team]
• Deliver excellent costumer service and handle costumer complaints with patience and understanding
• Cash handling, safe and register counts after each shift to ensure correct amount of daily sales and report
Wendys Restaurant - Crew Team Member
12614 Limonite Ave, Corona, CA 92880 • 06/2021 - 02/2022
• Tracked receipts, employee hours, and inventory movements. Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
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• Managed staff hiring, training and supervision.
Kept accurate and detailed records of personnel progress and productivity.
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Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
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Worked well with teammates and accepted coaching from management team.
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Provided excellent customer service by greeting customers and meeting quality expectations.
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• Collaborated with team members to complete orders.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments. Kept food preparation area, equipment, and utensils clean and sanitary.
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• Greeted customers at drive-thru and took food orders.
• Assisted other team members to achieve goals.
Trained new employees by demonstrating tasks and coaching during daily activities.
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Checked and restocked utensils and condiments in appropriate locations for guests.
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• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments. Kept drawer balanced by accurately processing cash, credit and debit payments.
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Spanish
Native or Bilingual
English
Native or Bilingual
LANGUAGES
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