Supply Chain Customer Service
Resume:
PAUL ad5v8k@r.postjobfree.com CLARK
**** ***** **** ****** **. Hephzibah, GA 30815
Materials Planner
PROFESSIONAL SUMMARY
Dynamic Production Planner with over 25 years of experience, excelling in optimizing production operations and supply chain management. Demonstrates a strong track record in developing efficient production schedules, managing inventory, and coordinating logistics to meet sales forecasting and customer demands. Known for a results-driven approach, leveraging expertise in quality standards, problem-solving, and team management to enhance productivity and minimize downtime. Adept in SAP System Administration, with a focus on implementing solutions that drive operational excellence and business growth. EMPLOYMENT HISTORY
MAR 2024 - Present
Store Assistant Manager, O’Reilly’s Auto Parts, Wrens, GA Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Approved regular payroll submissions for employees. Supervised guests at front counter, answering questions regarding products. Coached sales associates on product knowledge by using wide variety of training tools. Reconciled daily sales transactions to balance and log day-to-day revenue. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.Analyzed and interpreted store trends to facilitate planning Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. APR 2010 - SEP 2022
Site Materials Leader, SAP Key User/ RTCIS BPO, Shift Supervisor, Production Technician, Proctor & Gamble, Browns Summit, NC Operated equipment while observing standard safety procedures. Managed warehouse operations and verified proper shipment procedures. Streamlined material delivery processes which increased efficiency and reduced downtime. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Was the RTCIS BPO and SAP Key User.
Worked directly with production personnel to resolve production scheduling issues and conflicts. Developed, released and monitored daily schedules to foster on-time completion of finished products.
Developed production schedules according to deadlines for existing orders and sales forecasting.
Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
Directed materials planning and team performance to support company initiatives and goals. Used SAP to monitor and record production resources for all facets of product planning, development, manufacturing and sales.
Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
Assisted in creation and implementation of annual budget plan and monitored business performance throughout year.
Created positive team-oriented environment and focused on guests through employee development and motivation.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk. Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Recorded adjustments, pallet audits and tracked discrepancies. Managed inventory team to achieve optimal productivity and inventory control. Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Completed Monthly and Quarterly stock inventories to identify and address issues negatively impacting controls.
Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
Increased traceability of cargo through documentation and use of remote tracking systems. Developed master production schedule to satisfy production demand while carrying minimum active inventory for just-in-time manufacturing.
Created production forecasts and plans based on sales forecasts, historical usage and product trends.
Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Implement and follow procedures for FDA regulated Pharma manufacturing site Used critical thinking to break down problems, evaluate solutions and make decisions. Led meetings, administered budgets and coordinated subcontractor work. Feb 2005 - Jun 2012
Credit Card Processing ISO Agent, Total Merchant Services Augusta, GA and Winston Salem, NC
Cold calling on Merchants, selling merchant services and credit card processing equipment, processing contractual agreement signings and loan agreements. Building mutual respect and trust with my Merchants by developing a deep knowledge of merchants in their niche, understanding how payment processing works and supports merchant growth, and identifying a payment services provider with a reputable, market-leading product. In return Merchants would help me generate leads of other Merchants in their fields or family members of other business types.
OCT 1997 - NOV 2009
Procurement Specialist, 5S Coordinator, Line Zone Leader, Assembly Technician, John Deere, Grovetown, GA
Maintained ongoing communication with suppliers to promote workflow and respond to inquiries. Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
Carefully read and interpreted requisition orders to understand specialized terms and requirements.
Procured critical parts and assemblies to develop and coordinate sourcing requirements. Prioritized important customers by reviewing logistics and handling shortages, delivery schedules and office functions.
Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Participated in team-building activities to enhance working relationships. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Organized work to meet demanding production goals. MAR 1992 - OCT 1997
Store Manager, CarQuest Auto Parts, North Augusta, SC Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Approved regular payroll submissions for employees. Supervised guests at front counter, answering questions regarding products. Coached sales associates on product knowledge by using wide variety of training tools. Reconciled daily sales transactions to balance and log day-to-day revenue. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.Analyzed and interpreted store trends to facilitate planning Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. JAN 1987 - MAR 1992
Assistant Manager, Auto Zone, Inc, North Augusta, SC Maintained positive customer relationships by responding quickly to customer service inquiries. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Rotated merchandise and displays to feature new products and promotions. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Met or surpassed business targets regularly through employee engagement and forward- thinking planning.
EDUCATION
AUG 1998 - JUN 2000
Bachelors in Business Administration, Augusta State University, Augusta, Ga
Major: Accounting Minor: Management
Finished 4 semesters towards my BBA. No Degree
AUG 1984 - JUN 1987
Bachelors in Business Administration, Augusta College, Augusta, Ga Major: Accounting Minor: Management
Finished 8 quarters towards my BBA. No Degree
AUG 1981 - JUN 1984
Diploma, Hephzibah High School, Hephzibah, GA
Graduated with honors
SKILLS
Production Planning Supply Chain Management
Inventory Management Logistics Coordination
SAP System Administration Information Technology
Business Project Management Logistics Planning
Data Security Inventory Control
Problem-solving Analytical Abilities
Organizational Abilities Production Supervision
Pivot Tables Microsoft Excel Macros
Data Analysis Business Analysis
Compliance Scheduling
Team Management Communication
Leadership Training
Inventory Auditing Supply Management
Purchasing Budgeting
Strategic Planning Cargo Traceability
Just-in-time Manufacturing Critical Thinking
Meeting Facilitation Subcontractor Coordination
Requisition Processing Vendor Relationship Management Procurement Customer Service
Sales Coaching Retail Store Management
Inventory Control Cash Control
Point of Sale Procedures Sales Promotions
Budget Administration Customer Relationship Management Data Driven Insights Business Process Improvements Talent Development Production Operations
Quality Inspection Machine Operations
Assembly Product Packaging
Work Area Organization Parts Sales
Order Fulfillment Cash Handling
Inventory Management Shipping and Receiving
Pallet Jack Operation Forklift Operation
Hazardous Waste Removal VLOOKUP
Safety Hazards Documentation
Equipment Operation Quality Standards
Staff Supervision Merchandising
Retail Design
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