Customer Service Store Manager

TAFFETA WILLIAMS

Boise, ID ***** 208-***-**** ad5v8f@r.postjobfree.com WWW: Bold Profile

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Customer Service Problem-Solving

Customer Relations Multitasking and Organization

Team Leadership Training and mentoring

Customer Service Management

Store Manager, 09/2019 - 04/2024

Jackson's Food Stores – Meridian

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Managed inventory control, cash control, and store opening and closing procedures. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assisted with hiring, training and mentoring new staff members. Completed point of sale opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Improved customer satisfaction through staff training in customer service and product knowledge. Payroll Assistant/Office Administrative Assistant, 03/2016 - 09/2019 Trammel Construction – Meridian

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintained payroll information by calculating, collecting, and entering data. Verified timekeeping records and handled any discrepancies with employees. Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.

Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.

Updated employee files with new details such as changes in address or salary levels. Assistant Store Manager, 04/2015 - 04/2019

Stinker Stores – Boise, ID

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Rotated merchandise and displays to feature new products and promotions. Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Boise State University - Boise, ID

EDUCATION

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