Customer Service Front Desk
Resume:
Carrie Doyle
Bend, OR 97702
Work Experience
August 2019 to current
HIM Pro Fee Coder Level II – St Charles Health System
Family Care
Internal Medicine
EKG
Cardiology
Pre- Op
OB/GYN
Anti Coagulation
Hospitalist
Ortho Neuro
Neuro
Radiology
Surgery
March 2013 to August 2019
Flex Specialist – St Charles Health Systems
Print Medical Records for all Auto/Work comp. Claims
Work Redmond ED 1500 Claims
Work Hospitalist Claims
Insurance website Administrator for entire hospital system
Review and work hold report
Answer all questions related to 1500’s
Assist with Front Desk duties as needed
Special projects as needed
Process review and writing for 1500 billing
Asist Billers as needed
February 2011 to March 2013
Payment Posting Lead/Insurance Specialist – Bend Memorial Clinic
Supervise Payment Posters
Process Credit Card Payments
Batch Insurance/Patient Payments
Balance Deposit
Post Insurance/Patient Payments
Balance Batches
Coding deletes and reposts
Work with coding to resolve coding issues
Contact insurance companies regarding claims/benefits
Review claims for correct processing
Work hold codes reports
Process all AR insurance correspondence
Work all pre authorization denial
Special Projects as needed
Work Insurance modules
October 2008 – December 2010
Senior Customer Service Representative – LifeWise Health Plan of Oregon
Assist members, providers, & other insurance
Companies with benefits, eligibility, claims,
premium issues, pre-authorizations, and special
projects.
October 2007 – October 2008
Apparel Supervisor & Women’s Specialist - Shopko
Open & Close Store
Balanced and set cash registers
Balance deposit
Safe set
Add Set
Inventory
Floor Plans
Overrides
Customer Service
Store Walk Through
Project Supervisor over Store Remodel
September 2005 – December 2006
Office Manager – Chiropractic Family Health Care
Open & Close Office
Answer Phones
Schedule Patient Appointments
Billing/Coding
Collections
New Patient Charts
Posting Payments
Applying Charges
Qualifications
EPIC
Mysis
Allscripts
Med Assets/ Code Correct
Microsoft Word
Microsoft Excel
Outlook
Power Pint
Corel Perfect
Internet
Excellent Phone Skills
Expert Customer Service
Knowledge of Microsoft Access
Ability to Critically Think & Problem Solve
Filing
10 Key
Project Management
Work well under deadlines
References
Available Upon Request
Contact this candidate