Customer Service Experience
Resume:
Farid Naiel
San Gabriel, CA *****
ad5v8a@r.postjobfree.com
Willing to relocate to: Los Angeles, CA
Authorized to work in the US for any employer
Work Experience
General Manager - Briskly cleaning - Abu Dhabi
July 2022 to February 2024
Have my own small Business, cleaning service company, We provide cleaners around Abu Dhabi
(United Arab Emirates ) homes and offices to make regular cleaning, also provide baby sitter for that family. Have busy days and have my own responsibilities to handle the situation for each family, needs also handling if some people have parties and need hospitality for the guest. Customer Service Manager - LIBERTY MAIDS - Abu Dhabi January 2016 to June 2018
• CUSTOMER SERVICE AT LIBERTY RECRUITMENT for FIVE (5) years as Operation manager.
• Handled coordinated and oversee drivers' and cleaners' deployment and daily schedule.
• Monitored employees work and developed improvement plans for company.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently and ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
• Provided elevated customer experience to generate loyal clientele.
• Achieve Assigned Sales Targets as per annual objectives.
• Be responsible for market development and building customer relationships.
• Educate sales team personnel by establishing programs in areas of work.
• Informs clients by explaining procedures; answering questions; providing information.
• Accomplishes sales and organization mission by completing related results as needed.
• Strategist long-term business needs by gathering guest relations feedback for process improvements.
• Balanced bills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
• Devised unique events and special promotions to drive sales.
• Provided top record quality control resulting in reduced downtime and maximize revenue.
• Optimized overall customer experience through.
• Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
• Managed customer service by training staff, overseeing operations and resolve issues quickly.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
•Surpassed sales goals through implementation of effective marketing strategies.
• Managed 30-person staff and effectively resolved issues, achieving top ranking out of [5] teams. Education
bachelor of laws in LAW
Zagazig University
June 2004 to December 2008
Diploma of Higher Education in LAW
ZIGZAG UNIVERSITY
March 2004 to November 2008
Skills
• Schedule Management
• Effective Problem Solver
• Administrative Support
• Problem Solving
• Inventory Controls
• Marketing And Sales Experience
• Customer Relations
• Team Leadership
• Safe Serving Knowledge
• Employee Training
• Outgoing Personality
• Strong Communication Skills
• Multi-Site Operations
• Communication Skills
• Front Desk
• Hospitality
• Retail Sales
• Cash Register
• Sales
• Stocking
• Retail Management
• Dishwashing
• Cash Handling
• Administrative Experience
• English
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