Patient Care Coordinator

MARYAMA A. ABDULLAHI

Toronto, ON 647-***-**** ad5v84@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and collaborative Patient Care Coordinator with a proven track record in administrative roles. Adept at fostering a positive and engaged work culture, with comprehensive experience in office administration. Seeking an opportunity to leverage my skills in team leadership, customer relationship management, and patient care coordination.

SKILLS

• PROFESSIONAL SKILLS

• Excellent proficiency of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs,

Sheets, Slides).

• Comfortable working in both Microsoft Windows

10 and Mac OS X.

• Team Leadership

• Customer Relationship Management

• Issue and Conflict Resolution

• Time Management

WORK HISTORY

Clinic Manager, 03/2022 - 06/2023

Laserbody MD

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Onboarded new employees with training and new hire documentation.

• Communicated clearly with employees, suppliers, and stakeholders to keep everyone on same page and working toward established business goals.

• Participates in the fiscal management of the clinic; completes and manages the cashing out of clients.

• Maximized performance by monitoring daily activities and mentoring team members.

• Managed and motivated employees to be productive and engaged in work. Patient Care Coordinator, 05/2020 - 01/2022

Clarity Eye Institute – Toronto, ON

• Used OSCAR, to schedule appointments for doctor visits and procedures.

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Coordinated patient scheduling, check-in, check-out, and payments for billing.

• Receive, review, and upload medical documents into electronic medical record and booking systems

• Ensures that all appropriate forms are completed prior to client receiving service

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Proven experience in a patient care coordination role within a healthcare setting.

• Excellent communication and interpersonal abilities.

• Educate patients on available services, treatment plans, and relevant resources.

• Provide guidance on follow-up care instructions and coordinate any necessary post-care support. Customer Service Representative, 03/2019 - 01/2020 KGS Research – Toronto, ON

• Performed outbound calls to our clients regarding surveys on politics, customer-satisfaction

• Received 97% satisfaction rating from customers after completed phone call

• Kept records of customer interactions, processed customer accounts and filed documents

• Collaborated with quality control team to quickly resolve customer complaints and to ensure opinions and data are collected in a neutral and un-biased manner

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Front Desk Agent, 07/2018 - 12/2019

Quickfilter – Toronto, ON

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

• Monitored staff performance and provided feedback and guidance.

• Collected room deposits, fees, and payments.

• Answered customer telephone calls promptly and appropriately handled needs.

• Used internal software to process reservations, check-ins and check-outs.

• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. EDUCATION

Bachelor of Science

University of Toronto - Toronto, ON

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