Home Health Center Agent

Stacy R. Mills

*S*** Pebblewood Lane Naperville, IL 60563 331-***-**** ***************@*****.***

Skills

- Proficient in Ms Office / Excel / Google Work Space

- Excellent Interpersonal, verbal and written communication skills

- Ability to navigate multiple screens in periods of high volume calls - -

- Excellent attention to detail, task resolution and follow through

- Excellent with Client de-escalation and problem resolution Experience

March 2022 - October 2023

Transitions Care Hospice, Naperville, IL - Overnight Support Center Agent ● Taking ownership of inbound calls via Zoom Contact Center - communications via phones, texting, emails, facetime

● Accurately transcribing messages from the caller, to the patients’ charts and then to the various on-call nursing staff via email or text.

● Prioritizing emergencies and delivering all messages in a timely manner.

● Ability to de-escalate, calmly redirect frustration and help the clients to find a solution to their immediate issue

December 2021 - March 2022

Precision Medical, Aurora, IL - Covid Compliance Technician

● Facilitating Rapid Covid Tests to walk-in clients in a clinical setting ● Accurately deciphering the results, recording them in the National database and delivering the results to the various clients and their families. May 2019 - February 2021

SMS AssistInbound Call Center, Naperville, IL - Residential Service Dispatcher ● Taking ownership of inbound calls from residential customers with home maintenance issues

● Accurately transcribing messages from the caller the appropriate vendor or Property manager

● Handling residential emergencies with great care and in a timely manner for the sake of the residents and their families.

● Navigating multiple screens and databases to get the maintenance orders completed

● TOP DISPATCHER for 5 months in 2019. I earned a spot on the wall as Top Dispatcher by July of 2019

March 2010 - November 2017

BrightStar Care Home Health, Naperville, IL — Hospice/Home Health Technician ● Assisting clients at home with activities of daily living and range of motion exercises

● End of Life Care

Education

Prairie State College, Chicago Heights, IL — Nursing

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