Customer Service Team Members

Jaspreet Kaur

+*(***)- ***-**** · *********@*****.*** ·

** ***** ****** ****, *******, NS, B3P 2J8

Experienced and independent professional with over 5 years of customer service expertise in a fast-paced environment. Proficient in multitasking, problem-solving, and effective communication. Highly organized with strong deductive reasoning skills and a demonstrated ability to adapt to new software programs. A team player with a positive and ambitious attitude.

• Proven ability to build rapport with customers and close sales.

• Strong communication skills, both verbal and written.

• Knowledgeable about automotive products and accessories.

• Proficient in using POS systems and handling cash transactions.

• Exceptional problem-solving and conflict resolution skills.

• Detail-oriented with a focus on delivering excellent customer service. Assistant Manager March 2020 - Present

Tim Hortons

Accomplishments:

• As a member of the management team, motivated Team Members to deliver exceptional service for every guest, fostering a positive and inclusive work environment.

• Supervised and trained Team Members to ensure high standards of guest service, quality, and cleanliness.

• Managed labour costs and controlled food and paper costs through effective floor management and ordering practices.

• Executed product launches and promotions with precision and attention to detail. Resolved guest issues promptly and worked with the team to minimize problems.

• Participated in the recruitment process and trained new Team Members.

• Enforced Health & Safety policies and procedures, coaching and disciplining Team Members as needed.

• Planned, organized, directed, and evaluated daily restaurant operations. Entry Level Sales Representative Nov 2018 - Feb 2020 The Acquisition Group (Client: TELUS Communications) Accomplishments:

• Promoted TELUS products and services to potential customers, showcasing industry-leading telecom solutions.

• Engaged with individuals to understand their needs and preferences, offering tailored solutions to meet their requirements.

• Worked in a commission-based role, meeting and exceeding sales targets to earn rewards based on successfully sold products.

• Received comprehensive training and ongoing support to develop sales skills and product knowledge.

• Developed valuable professional skills applicable to any career path. EDUCATION

Colombia College Vancouver, BC

Associate of Arts in Psychology

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