Customer Service Representative

EJEMEN ANASTASIA ETIOBHIO

ad5v6m@r.postjobfree.com 945-***-****

PROFESSIONAL SUMMARY

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

PROFESSIONAL FORTE

•Dispute resolution

•Data confidentiality

•Customer relations

•CRM

•Data entry

•Quality Control

•Customer experience

•Microsoft Office Suite

•Data verification procedures

EMPLOYMENT SUMMARY

BAAY PROJECTS LTD June 2019 – July 2023

Role: Client Support/Customer Service Representative

•Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.

•Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

•Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

•Delivered exceptional level of service to each customer by listening to concerns and answering questions.

•Adhered strictly to policies and procedures for continued company compliance.

•Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

•Managed high-volume customer queries simultaneously through effective multitasking.

•Identified service issues and contributed ideas to improve quality-of-service levels.

•Observed established privacy regulations in safeguarding client data.

Heinrich Steve Nigeria Limited – Lagos, Nigeria. Mar 2018 – May 2019 Role: Customer Service Officer

•Applied best practices to comply with customer service procedures.

•Registered customer information to maintain accurate records.

•Upheld data accuracy on internal database.

•Responded to customer queries and provided excellent customer service.

•Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.

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•Assisted customers with varying questions using product knowledge and service expertise.

•Answered customer telephone calls promptly and improved on-hold wait times.

Quality control officer, 03/2017 - 03/2018

Colossus Investment Limited - Lagos, Nigeria

Approved incoming materials by confirming specifications and taking measurement tests.

Conducted Quality Control (QC) testing on products, meticulously reviewing QC tests and Micro results to maintain high standards.

Reviewed verification protocols for accuracy and compliance with established standards.

Conducted calibration checks to maintain accurate and precise measurement instruments used in quality control process.

Oversaw environmental monitoring process to maintain controlled, compliant testing environment.

Oversaw Corrective and Preventive Actions (CAPA), Change Control and release of incoming materials for quality assurance.

Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.

Handled and oversaw logistics for visits by external review bodies.

Attended meetings and submitted decisions made to senior management for approval.

Adhered to compliance and business timetable to meet set deadlines.

EDUCATION

Master of Science: Management & Internal Business, 01/2022 - 01/2023 Birmingham City University - Birmingham, United Kingdom

Bachelor of Technology: Food Science and Technology, 09/2011 - 09/2016

Federal University of Technology - Ondo, Nigeria

CERTIFICATION

Sept 2023 CITB

Health, Safety and Environment Test for Managers and Professionals.

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