Office Administrator Manager
Resume:
Emily Ponthieu
Detail oriented Office Administrator
South Charleston, WV 25303
***************@*****.***
• Demonstrates skills as a leader, delegates and communicates.
• Develops constructive working relationships with others
• Established a reputation for prompt efficient service with a high level of accuracy
• Exceptionally well organized, analytical, and detail-oriented
• Strong communication, interpersonal, and technical skills
• Works independently with no direct supervision
• Expert at Microsoft 365
• Database and Records Management
• Calendar Maintenance
• Experience with multiple POS Systems
• Conflict Resolution
• Meeting & Appointment Setting
• Type 40 WPM
• Communication via phone, email, & in person
Authorized to work in the US for any employer
Work Experience
Office Manager
Charleston Janitor Services - Charleston, WV
2021 to 2022
• Developed, implemented, and maintained a tangible and electronic file management system for entire
office
• Responsible for file retention and archiving
• Received and responded to office correspondence
• Communicated daily with the Operations Manager to ensure all ideas and expectations were met
• Responsible for billing of accounts payable and accounts receivable
• Constructed, updated, maintained all employee personnel files
• Scheduled and implemented employee training
• Composed an attendance spreadsheet for all employees
• Responsible for employees I9’s and other private tax records
• Processed credits for current and previous clients
• Active in the interviewing and hiring process
• Prepared Payroll weekly
• Handled all direct administrative issues
Lead Barista
Barnes and Noble Book Store - Baton Rouge, LA
2020 to 2020
• Deliver exceptional customer service that ensured sales and high levels of Customer satisfaction by
greeting customers/co-workers and establishing a rapport with them.
• Proactively engaging staff/customers in conversations about our product.
• Accurately and promptly addressing all customer transactions
• Received and appropriately stored deliveries of Cafe products to ensure exceptional product quality
standards
• Completed prep sheets and waste logs in order to accurately track and verify products in Cafe.
• Verified paperwork and project completion with Store Manager on Duty (MOD)
• Maintain cleanliness of Café by implementing the maintenance checklist. Also, used to delegate
responsibilities to Barista’s, which then allowed follow ups on tasks throughout the day.
• Mentored and helped orient and train new Baristas, ensuring a smooth acclimation to the Cafe and
our culture.
• Executed and complied to all operational and visual merchandising standards
• Performed all opening and closing procedures. Including support task in café.
• Protected Company assets by ensuring the accurate execution of loss prevention procedures, including
cashiering and inventory standards, waste logs monitoring, sample recording, coupon redemption and
discount /return policies.
Dispatcher for Residential Recycling
Waste Connections, Inc. - Baton Rouge, LA
2017 to 2018
• Answered calls addressing customer inquiries, complainants, solving problems and providing dispatch
information
• Communicated daily with city-parish government officials answering all questions regarding customer
service issues and their inquiries in regards to the city parish recycling program.
• Work as liaison between city-parish government officials and Company management
• Maintained records of Oops cards and Missed Pick Ups for recycling customers.
• Assembled paperwork for Delivery and Pick Up of Requested New, Damaged, Stolen, Unwanted, Missed
Pick Ups, and Additional Carts.
• Researched and composed daily spreadsheets regarding their distribution.
• Maintained Payroll Records for Temporary Employees paid daily and weekly.
• Tracked Up to thirteen drivers daily to ensure Recycling Routes were completed and that there were
no infractions.
• Completed the DOT Paperwork as needed for drivers.
• Input Customer Information and cart numbers for requested New, Damaged, Stolen, Unwanted and
Additional Carts into a database.
• Entered stats daily for Recycling Routes.
Engineering Assistant
Concept Electronics, Inc. - Baton Rouge, LA
2016 to 2017
· Maintained Vendor Files and Library
· Assembled Brochures for Fire Marshal and Customers
· Assembled Close Out Documents as Required
· Maintained Installation, Operation and Maintenance Manuals for Master Files via
Hard Drive
· Managed Storage and Filing of Drawings (Architect, Design Input, and Final)
· Maintained Professional of Record Stamp Approved Drawings
· Acted as Receptionist for Engineering Calls
· Answered Phones When Receptionist was Out or On Lunch
· Filed, scanned, organized, and copied received documents
Legal Secretary/Floater
Law Office of Mary E. Heck Barrios - Denham Springs, LA
2014 to 2015
• Greeted clients and answered multiple phone lines
• Secured clients initial information and enter it into a database
• Produce, organize and build clients files
• Conducted legal research then composed and organized that research to present
• Researched case status and kept client and attorney aware of status
• Created and monitored deadlines for case progression
• Attained hearing dates then document and prepared notices
• Gathered documents and compiled data produced by client to respond to discovery requests
• Organized documents and data from opposing parties for discovery request
• Filed, scanned, organized, and copied received documents
Education
Baton Rouge Community College - Baton Rouge, LA
2012 to 2014
High school diploma in General Studies
Redemptorist Catholic High School - Baton Rouge, LA
1993 to 1997
Skills
• Payroll
• Office Management
• Records Management
• Conflict Management
• Loss Prevention
• Accounts Payable
• Legal Research
• Multi-line Phone Systems
• Adobe Acrobat
• Human Resources
• Microsoft Excel
• Data Entry
• Interviewing
• Sales
• Management
• Personal Assistant Experience
• Employee Orientation
• Microsoft Powerpoint
• Accounts Receivable
• Employee relations
• Microsoft Outlook
• Communication skills
• Customer service
• Microsoft Office
• Microsoft Word
• Insurance Sales
• Financial Report Writing
• Merchandising
• Writing skills
• Editing
• Computer skills
• Administrative experience
• Organizational skills
• Hotel experience
• English
• Accounting
• Office manager experience
• Office experience
• Addiction counseling
• Case Management
• Event Planning
• Quality Assurance
• Time management
• Statistics
• Negotiation
• QuickBooks
• Tax Experience
Certifications and Licenses
Life Insurance Producer
July 2019 to July 2021
License to sell Health Insurance Burial insurance Accidental Death Insurance, Life Insurance etc.
Assessments
Administrative assistant/receptionist — Highly Proficient
January 2022
Using basic scheduling and organizational skills in an office setting
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Filing & organization — Highly Proficient
April 2021
Arranging and managing information or materials using a set of rules
Full results: Highly Proficient
Attention to detail — Highly Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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