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Office Administrator Manager

Location:
Maryland
Salary:
17.50
Posted:
May 22, 2024

Contact this candidate

Resume:

Emily Ponthieu

Detail oriented Office Administrator

South Charleston, WV 25303

ad5v6a@r.postjobfree.com

+1-434-***-****

• Demonstrates skills as a leader, delegates and communicates.

• Develops constructive working relationships with others

• Established a reputation for prompt efficient service with a high level of accuracy

• Exceptionally well organized, analytical, and detail-oriented

• Strong communication, interpersonal, and technical skills

• Works independently with no direct supervision

• Expert at Microsoft 365

• Database and Records Management

• Calendar Maintenance

• Experience with multiple POS Systems

• Conflict Resolution

• Meeting & Appointment Setting

• Type 40 WPM

• Communication via phone, email, & in person

Authorized to work in the US for any employer

Work Experience

Office Manager

Charleston Janitor Services - Charleston, WV

2021 to 2022

• Developed, implemented, and maintained a tangible and electronic file management system for entire

office

• Responsible for file retention and archiving

• Received and responded to office correspondence

• Communicated daily with the Operations Manager to ensure all ideas and expectations were met

• Responsible for billing of accounts payable and accounts receivable

• Constructed, updated, maintained all employee personnel files

• Scheduled and implemented employee training

• Composed an attendance spreadsheet for all employees

• Responsible for employees I9’s and other private tax records

• Processed credits for current and previous clients

• Active in the interviewing and hiring process

• Prepared Payroll weekly

• Handled all direct administrative issues

Lead Barista

Barnes and Noble Book Store - Baton Rouge, LA

2020 to 2020

• Deliver exceptional customer service that ensured sales and high levels of Customer satisfaction by

greeting customers/co-workers and establishing a rapport with them.

• Proactively engaging staff/customers in conversations about our product.

• Accurately and promptly addressing all customer transactions

• Received and appropriately stored deliveries of Cafe products to ensure exceptional product quality

standards

• Completed prep sheets and waste logs in order to accurately track and verify products in Cafe.

• Verified paperwork and project completion with Store Manager on Duty (MOD)

• Maintain cleanliness of Café by implementing the maintenance checklist. Also, used to delegate

responsibilities to Barista’s, which then allowed follow ups on tasks throughout the day.

• Mentored and helped orient and train new Baristas, ensuring a smooth acclimation to the Cafe and

our culture.

• Executed and complied to all operational and visual merchandising standards

• Performed all opening and closing procedures. Including support task in café.

• Protected Company assets by ensuring the accurate execution of loss prevention procedures, including

cashiering and inventory standards, waste logs monitoring, sample recording, coupon redemption and

discount /return policies.

Dispatcher for Residential Recycling

Waste Connections, Inc. - Baton Rouge, LA

2017 to 2018

• Answered calls addressing customer inquiries, complainants, solving problems and providing dispatch

information

• Communicated daily with city-parish government officials answering all questions regarding customer

service issues and their inquiries in regards to the city parish recycling program.

• Work as liaison between city-parish government officials and Company management

• Maintained records of Oops cards and Missed Pick Ups for recycling customers.

• Assembled paperwork for Delivery and Pick Up of Requested New, Damaged, Stolen, Unwanted, Missed

Pick Ups, and Additional Carts.

• Researched and composed daily spreadsheets regarding their distribution.

• Maintained Payroll Records for Temporary Employees paid daily and weekly.

• Tracked Up to thirteen drivers daily to ensure Recycling Routes were completed and that there were

no infractions.

• Completed the DOT Paperwork as needed for drivers.

• Input Customer Information and cart numbers for requested New, Damaged, Stolen, Unwanted and

Additional Carts into a database.

• Entered stats daily for Recycling Routes.

Engineering Assistant

Concept Electronics, Inc. - Baton Rouge, LA

2016 to 2017

· Maintained Vendor Files and Library

· Assembled Brochures for Fire Marshal and Customers

· Assembled Close Out Documents as Required

· Maintained Installation, Operation and Maintenance Manuals for Master Files via

Hard Drive

· Managed Storage and Filing of Drawings (Architect, Design Input, and Final)

· Maintained Professional of Record Stamp Approved Drawings

· Acted as Receptionist for Engineering Calls

· Answered Phones When Receptionist was Out or On Lunch

· Filed, scanned, organized, and copied received documents

Legal Secretary/Floater

Law Office of Mary E. Heck Barrios - Denham Springs, LA

2014 to 2015

• Greeted clients and answered multiple phone lines

• Secured clients initial information and enter it into a database

• Produce, organize and build clients files

• Conducted legal research then composed and organized that research to present

• Researched case status and kept client and attorney aware of status

• Created and monitored deadlines for case progression

• Attained hearing dates then document and prepared notices

• Gathered documents and compiled data produced by client to respond to discovery requests

• Organized documents and data from opposing parties for discovery request

• Filed, scanned, organized, and copied received documents

Education

Baton Rouge Community College - Baton Rouge, LA

2012 to 2014

High school diploma in General Studies

Redemptorist Catholic High School - Baton Rouge, LA

1993 to 1997

Skills

• Payroll

• Office Management

• Records Management

• Conflict Management

• Loss Prevention

• Accounts Payable

• Legal Research

• Multi-line Phone Systems

• Adobe Acrobat

• Human Resources

• Microsoft Excel

• Data Entry

• Interviewing

• Sales

• Management

• Personal Assistant Experience

• Employee Orientation

• Microsoft Powerpoint

• Accounts Receivable

• Employee relations

• Microsoft Outlook

• Communication skills

• Customer service

• Microsoft Office

• Microsoft Word

• Insurance Sales

• Financial Report Writing

• Merchandising

• Writing skills

• Editing

• Computer skills

• Administrative experience

• Organizational skills

• Hotel experience

• English

• Accounting

• Office manager experience

• Office experience

• Addiction counseling

• Case Management

• Event Planning

• Quality Assurance

• Time management

• Statistics

• Negotiation

• QuickBooks

• Tax Experience

Certifications and Licenses

Life Insurance Producer

July 2019 to July 2021

License to sell Health Insurance Burial insurance Accidental Death Insurance, Life Insurance etc.

Assessments

Administrative assistant/receptionist — Highly Proficient

January 2022

Using basic scheduling and organizational skills in an office setting

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity

Full results: Highly Proficient

Filing & organization — Highly Proficient

April 2021

Arranging and managing information or materials using a set of rules

Full results: Highly Proficient

Attention to detail — Highly Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.



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