Customer Service Administrative Assistant

Keeuanda Howard

Newport News, V.A ***** 948-***-**** ad5v64@r.postjobfree.com

Professional Summary

A highly organized and detail-oriented Administrative Assistant with years of experience in customer service and office management. Skilled in greeting visitors, distributing company-wide announcements, booking conference rooms, coordinating catering, and attaching appropriate files to incoming correspondence. Committed to providing efficient and effective administrative support to ensure the smooth running of the office.

Skills

• Advanced Customer Service

• Front Office

• Medical Sales

• EMR / EHR

• Medical billing and coding

• Health insurance & Benefits

• Data entry

• MS Office proficiency

• Insurance claims

• Juggling multiple priorities

• POS systems operations

• Planning, organizing, delegating and supervising

• Inbound/Outbound Calling

• Advanced in Multitasking

Work History

Customer Service Respresentative, 09/2023 to Current

Chick-Fil-A

• greeting customers, taking customer orders, and completing transactions on the cash

register.

Lead product handler, 09/2019 to March 2021

C & F Enterprises – Newport News, VA

• Proficient in typing

• Operating knowledge of standard office equipment

• Knowledge of basic software

• Packed boxes by filling voids and arranging items to fit appropriately based on size, weight and dimensions.

• Hold weekly and or monthly meetings with the packing crew and staff.

• Responsible for providing overall leadership, and performance of all aspects of the production to ensure accomplishment of its objectives and goals.

• Lift and move merchandise from delivery trucks, one by one and placed them on the checking pallets.

• Maintained accuracy, completeness and well organized order forms to ensure correct customer delivery.

Administrative Assistant and Customer Service Team Lead06/2007 to 03/2019

T.R.G Support – Newport News

• Maintained a comprehensive understanding of practice operations including scheduling;

• Helped our customers with product knowledge, questions and concerns as well as pricing for products.

• Handled on average 55 incoming calls daily, Calls from team members and customers directly, providing the most accurate and customer friendly responses.

• Ensured smooth daily operation of the practice; appropriately troubleshoot problems and proactively identify issues

• Ensured all incoming irate customer complaints were not only addressed. But resolved in a timely manner.

• Established and implement policies and procedures for improvement in office operations that align with practice standards.

• Involved appropriate parties in practice analysis and decision-making; proactively identify potential effects or impact of decisions and develop contingency plans as needed.

• Clearly communicated with all staff seek input and feedback from staff on practice needs and operational changes within the practice; include staff in decision-making.

• Ensured all staff adhered to daily schedules that were enforced due to business needs.

• Answer and direct phone calls

• Organize and schedule appointments

• Plan meetings and take detailed minutes

• Write and distribute email, correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Update and maintain office policies and procedures

• Order office supplies and research new deals and suppliers

• Maintain contact lists

Cashier, 02/2005 to 05/2007

McDonalds

• Demonstrated expertise in delivering exceptional service, handling cash transactions accurately, and maintaining a clean and organized work area.

Education

High School Diploma: 2008 – Bethel High School – Hampton, VA

Thomas Nelson Community College – Business Management - 2008 - 2009

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