Customer Service Team Member

Deborah Gray

Known for creating and implementing training that expands team member

capabilities and instructs users on system utilization/improvement.

Known for providing best-in-class customer service and communications in a

variety of business settings.

130 highway 80 east newton ms 39345 601-***-**** *******.******@*****.***

WORK EXPERIENCE

NEW — Technical CSR Wah

08/2011 to 08/2015, Meridian Ms

Responsible for the setup, to include any troubleshooting, and breakdown of events

requiring technical support. Assist with billing and account errors.

Lazboy South — Cell production Associate/upholstery

08/2005 to 09/2021, newton ms

Assisted with the training of assigned staff and site based staff in the proper use of

specialized tools, materials, and equipment. Assisted in performing preventive

maintenance where possible to keep equipment in good running condition.

Implemented procedures to triple throughput by improving productivity.

ACT — WAH CSR

12/2019 to 08/2021, Texas

Oversight of all banking card holder services for unemployment, disability, and

child support.

H&R block — tax preparation

09/2012 to 04/2015, Mississippi

Prepare and amend federal and state income taxes.

EDUCATION

Newton high school — Highschool Diploma

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